This is Resident Appreciation Week at Arbor Trace, but I just wanted to take the time to thank and…read morecelebrate the staff here at Arbor Trace, who have made living here such a joy. It makes such a difference having wonderful leadership at the helm of any ship, and I can't say enough wonderful things about the staff - first with Hannah, Meagan and Emily, and now with Patrick and Haley following in their footsteps. This community is so lucky to have Mike as the kind, competent, hardworking head of maintenance. The collective staff has always gone out of their way to make this community feel like home to the residents. Whenever we have faced an issue with our apartment, the staff has exceeded our expectations in leadership, communication, kindness, expediency and follow-through. My boyfriend and I moved here temporarily after being displaced by water damage a year and a half ago. Downsizing from a 3BR home into a 1BR apartment took some getting used to, but we have fallen in love with Arbor Trace and we've decided to hit pause on building a new home for the time being. I don't think there's a more beautiful community in Wilmington, thanks to the preservation of the large Live Oaks throughout Arbor Trace, which are illuminated at night. We couldn't ask for a more perfect location, as it's just 10 minutes to downtown and 15 minutes to Carolina Beach. It's a kind and quiet community, filled with a diverse community of happy dogs and their owners. We attended the recent fall festival thrown by Patrick and Haley. They went above and beyond to make it a fun, creative day for the residents by providing free pizza, snow cones, Haley's special cheese fondue, caramel apple bar and live music. Patrick arranged for a professional photographer to take a free photo for each resident. After 18 years together, my boyfriend and I have our 1st professional photo, thanks to the beautiful eye of Savannah brown, (savbrownphotography.com). We couldn't be more grateful for our time living here at Arbor Trace.

These one bedroom apartments are beautiful inside and out. The grounds are beautiful and peaceful…read more The staff at Arbor Trace are kind and caring. They respond quickly to your needs and requests.

The maintenance staff does a pretty good job, but that's about the only positive…read more When I first moved in, the toilet was cracked down the side, leaking, and they needed to replace the entire toilet after shutting off the water. I had to wake up at 4am and get dressed before walking halfway across the apartment complex just to use the bathroom. Also, the ice maker didn't work and I believe they needed to replace some tiles in the shower. You know, things that are typically handled BEFORE a tenant moves in, at least by responsible property owners. For all the trouble, they prorated ONE DAY's worth of rent and took it off my balance. At the time, I gave them the benefit of the doubt, telling myself that these compounding issues would surely be an outlier. Sadly, it was just the beginning. The roaches haven't been as prevalent in my unit recently, but they're still visible from time to time. Other tenants complain about dealing with them more frequently. I guess I'm one of the "lucky" ones, relatively speaking. Usually the dog stations are supplied with trash bags, but they recently went at least a few days (maybe a week) with no trash bags available. Fortunately I had plenty of empty grocery bags to pick up after my dog, but others weren't as prepared, judging by the increase in dog waste all over the grass throughout the apartment complex. So far, the pool has been closed for a month (during prime pool weather; Mother's Day, Memorial Day, the first week of June) and updates have been misleading (an email goes out stating "the pool should be ready in a couple days/sometime this week" and then another couple weeks go by with no progress) while they continue to raise the rent on existing tenants. The worst part is that the pool is perfectly functional, but the people responsible for ensuring it's legally safe to enter failed to complete a form. After pressing Colleen in the leasing office for some sort of credit or discount - literally any form of compensation for the burden that their staff caused would have softened the blow - I was basically told to suck it up and deal with it. They have no desire whatsoever to make amends for the inconvenience. I made the mistake of releasing after seeing flyers about an "Early Bird Renewal Special" that offered some enticing incentives. Of course, I never received any of the incentives advertised. Area wise, it's in a good location, but there are so many nearby options, it's hard to imagine the neighboring communities are as incompetent as this one. Save yourself the headache and keep looking elsewhere.

I've had nothing but a great experience so far in working with Elena and the other ladies in the…read moreoffice in getting an apartment for my mother who was displaced by a tornado in NY. They have been amazing and don't know what I would have done with their kindness and diligence.

This is one of the most phenomenal places I've ever lived in. Their attention to detail and concern…read morefor the community is overwhelming. Super pet, friendly and human friendly as well. Whenever I come home from grocery shopping or back from a walk, there's always somebody very friendly in the office and it's crazy that they know you by name with so many residents they make sure to take the time out and say hello to you and ask how your day is going! There's always something great going on at the Met.! There are community events on site and off to participate in at least 2 to 3 times a month. Whether it's a coffee truck or a wine and design painting on the promenade or a charcuterie and wine event on the perch . Always something fun to do One of the top places to live in downtown Wilmington in my opinion!!

struggling to get in contact with the leasing office. i try the number on the website and the ones…read moresent on emails . every time I just get sent to a voicemail and never receive call back.

This place is fabulous, especially for a remote worker, even one who doesn't own a car. All within…read morewalking distance (less than a mile): nightlife (restaurants and bars), shopping (grocery and high-end retailers), the property has a gym, but Club Pilates and Planet Fitness are minutes away. The staff and residents are friendly and professional. The Atlantic Ocean (Wrightsville Beach) is two miles away, and there are two outstanding pools at Mayfaire Flats if you want to avoid parking hassles and sand. The landscaping is A+.

if you like arrogant rich snobs this is your place to live! They have a parking fairy who goes…read morearound and boots people who live there because they can't provide a sticker for you until you've lived there for over 6 months. Don't worry about about re signing your lease because you think it'll be cheaper because it only gets more expensive! Awful living experience

Awesome place to live! Pet friendly is a plus! The staff is awesome and they go above and beyond…read morefor all of the residents. They have tons of events every month and serve us tons of food and frozen drinks. The maintenance staff is great and will fix anything for you. The office women are so accommodating and friendly! The apartment community is walking distance to all of the restaurants and shopping in mayfaire. You can even ride your bike to the beach! Love it here! Check out all the fun we have!!! This is by far the best apartment community I've never lived in!

Love my Port City Java in the morning! Competitive in…read moremaking luxury apartment living it's best!

A great location in wilmington with luxury finishes like built in mud room entry, built in shelving…read morein some apartments, nice backsplash in beautiful kitchens, and great features like a huge pool and rentable conference room. Id recommend taking a peak at both phases of the property here with tons to offer.

Be vigilant before choosing this place. I'll tell you this. You can hear people sneezing next, and…read moreabove you. Paper thin walls. Awful management. They do not and will not address any issues here. I have the craziest neighbor upstairs who's out for revenge because I reported her. Now she stomps around all hours of the day and night. Vacuums Up to 4 times a day. Someone in my building is locking their small dog in the closet so they're not disturbed. Yet it's barking all hours of the night, into early am. And now my wonderful upstairs neighbor Hears me let my dog out on the deck as I always do in the am. And she dumps a gallon of some kind of liquid on her. I'm so over this place! And all they say is "without proof." bla bla bla ... They can't do anything. It's apartment living ..." Ok. I've been sick since I've moved in here. I've called about the black Sludge". Coming out of my sink. Exactly what is this Disgusting black crud? They told me to just wipe it off once in a while. Along with the newfound issue of the pipes banging every hour or so, that I thought were mice at first. I have no idea. Neither do they. Nor do I care anymore.. yesterday was the second time I was approached by a strange person. Who dosent live here walking a massive King Corso Dog. I was on the phone walking my dog. I simply steped off the sidewalk. As I noticed his dog acting aggressively already towards mine. My dog never looked his way. He started yelling at me that my dog is AGGRESSIVE. And continued yelling... I just kept walking. My friend heard this entire CRAZY thing go on. . I've never seen this person on this property before. yet this is the second time this happened. Except it was a different guy who lives in the condos. Who strolls through here like he owns it. My dog Is NOT aggressive in any way! I guess there is something in the water !!

I moved here from Washington State and didn't know the area at all. Robin was so kind and helped me…read moreget set up with an apartment at Colonial Park. I ended up getting a spot close to the outdoor pool and never had a problem with parking. I had a two bedroom apartment on the second floor and there was plenty of space for 2 of us to live. Whenever there was a problem, maintenance was quick to respond and fix the issue. In the 2.5 years I lived there it was quiet (minus the main street but to be expected). The front office ladies were always very hospitable and kind when I needed anything. Rent is done online, which helps your credit score and is very convenient. For the cost and location this is a great place to live and I always felt safe and well taken care of. Thank you Robin for helping me move to my dream location and assuring me everything would be great!

Firstly the staff (Robin, I guess), very warm and wonderful people. experience was overall great. A…read moregood place to stay with probably the best apartment I ever had. apartments are updated with cool new cupboards at a nice budgeted price. maintenance provides expedient service and peaceful surroundings. One negative is that the laundry room has open doors 24 7 so anyone can walk in and there is no A/C only ceiling fans. Overall I am happy with the apartment, you will not find a 2 bedroom elsewhere in Wilmington for the price they are here. They thoroughly review the applicants as they did with me and I think it helps to create a more friendly and respectable environment.

Barclay Village is a lovely place, voted Wilmington's best and for a reason! It is quiet, lovely…read moresetting with lots of trees and green spaces, well maintained, helpful staff, lovely pool, great central location. We came here from out of town looking for a rental while we search for a home to buy, but it will be hard to leave here when we find a house ! Highly recommended.

The grounds are beautiful. The pond and swimming pool are beautiful. The interior was very…read moreoutdated, The cabinet doors in the kitchen and bathroom peeled. They replaced the cabinet doors in the kitchen but never replaced the cabinet doors in the bathroom. They painted the bathtub and it always peeled. They also painted the kitchen countertops which peeled too. The quality of the carpet was very cheap. When things broke, the maintenance was friendly, professional, and responded quickly. That part was fine, it's just they used the cheapest quality everything and wouldn't replace anything, they'd just paint it. That has now changed, they are in the process of renovating, so they look great now ! The price of the units increased $100 to cover the expense of the renovations. The people that live there are very friendly and quite. The was one unit that had friends over very late, usually on Sunday evenings. They would socialize on their porch to about 3 AM. They were very noisy. They weren't even in our building, they were a couple hundred yards away. Numerous sleepless nights due to them. The staff was polite and friendly. They never bends the rules, which overall is a very good thing at an apartment complex. There was one instance I accidently paid my rent twice online, within a timespan of 5 minutes. The very next day I explained my error and requested a refund. They absolutely refused. While I didn't have to pay rent for 2 months, I did have to borrow money in the short term to cover other expenses. The biggest issue was with theft. During my stay there, which was less than a year, we had our bicycles stolen on 3 separate occasions. I kept them locked, but with 2 children, a few times we forgot and so I suspect the thief checked very often. I don't think it was a resident of Barclay Place. The staff at Barclay Place mentioned the possibility of some homeless people living in the woods nearby. The staff also mentioned other people in Barclay Place also had bicycles stolen, one example of the porch screen cut with a utility knife so the thief could enter. Most of these issues I don't think are the norm. It is a nice community, albeit expensive. I would recommend Barclay Place for retirees, young professionals, and people needing an apartment short-term while wait for their house to be built.

If you enjoy predatory management practices with a failure to communicate, old, overpriced and…read morebug-infested units then Autumn Hall is the place for you. This complex is priced at the upper echelon of apartments in Wilmington, however the units are old and outdated masked by well-kept amenities and pretty landscaping as you drive in. On top of this, the management is predatory and fails to communicate effectively and sometimes even at all with their tenants. On day one living here we found over 15 German cockroaches that had completely infested the apartment. It was not in a clean condition and smelled of dirt/bugs as well. Management did respond by placing traps and apologizing, however we would go on to kill numerous roaches daily throughout the entirety of the lease. Our apartment was full of other bugs too like "rolly pollys", beetles, spiders and other insects until the winter cold hit. There were a few damages around the unit as well right when we moved in as well as an odor of dirt. Luckily we recorded these things or we would've been paying to replace them at the end of our lease. Perhaps the worst part of the experience is the communication from the office staff. As our lease neared our end date, I noticed high upcoming charges on our account statement. I reached out multiple times via email/phone calls and was completely ignored. After more than a week passed, I finally did some digging of my own and realized on the lease there is a required "60 days written notice" that you need to give before your lease end date or you are automatically enrolled on a monthly lease and your rent doubles. We were still 30 days out from our move-out date, but those days had already been added onto our lease at twice the rent rate. I instantly went in-person to deliver our notice so we wouldn't be charged for anything else and finally spoke to someone. They offered no apology, possible resolutions and a bare minimum explanation of the situation. The "notice" they had given had come months prior in an email similar to ones that are sent weekly with a misleading subject line containing one sentence at the bottom explaining what would happen. This entire ordeal was an extremely predatory way to make thousands of extra money off of us and the lack of communication was the biggest issue here only proving that. I understand the notice is in the lease, but as a property manager it is your responsibility to respond to your tenants and communicate to them- it is the bare minimum. Following this incident, I again followed up via email/phone calls politely asking if there was anything that could be done. I was again ignored for over a week until one of the property managers finally mustered up the confidence to write a short, AI-generated email response back to me. If you are going to take extra thousands from your tenants at least have the decency to return a phone call and have a conversation. As I write this I am still being ignored while asking about the process to receive our deposit. Communication and a clean living space are the bare minimum tasks- Headwaters cannot provide either. Do not live here unless you enjoy overpaying for an outdated, bug infested apartment that has an office staff that is scared to communicate with their tenants.

I moved into headwaters at Autumn Hall over a year ago with my 2 dogs and I am so impressed with…read morethis beautiful community. My condo is beautiful, very spacious and updated. the grounds are very well kept and the resort style pool is absolutely beautiful!! The clubhouse has an internet bar with refreshments as well as a pool table. Need a workout, look no further for tucked inside the clubhouse is a gym with updated equipment. Whether your taking a stroll along the paths overlooking beautiful lakes or simply relaxing on one of several hammocks you will enjoy the serenity and peace of this community. Let's not forget the dogs, the dog park is a happy place for my dogs as well. I have met so many wonderful people who I now call friends. I have found this to be the ideal place to call home, tucked away but yet close to everything including Wrightsville beach, shopping and downtown Wilmington. Living here is like being on a permanent vacation!!