For many years, I have had a UPromise credit card through Barclays Bank Delaware. The APR is typical, I pay no annual fee, and I enjoy the cash back rewards. Barclays's online statements show me my purchases, payments, refunds, and earned rewards by date. Cash back is 1.529% when the account is linked to a College Savings Plan and 1.25% when it is not linked. Barclays's Spend Analyzer shows me my monthly spending habits such as number of transactions and dollar amount across categories such as restaurants, travel, healthcare, automotive, and others. Barclays also provides me with a free FICO score each month. One time, Barclays did not contact me about a fraudulent purchase, but I thankfully noticed it on my own and called them for a new credit card. For some reason, the employee connected me to the retail store where the fraudulent transaction was made, and he asked me to provide an order number for the fraudulent transaction, although I could not possibly know the order number because I was not the person who made the order! Well, at least in the end, he issued me a new credit card. I have not experienced any fraud since then. read more

On 11/30 I received an email from Experian that I had 1 potentially negative alert for a late payment on my GAP credit card. It also informed me that my credit score dropped by 95 points and would stay on my report for 7 years! As someone that has not missed a payment for 35 years, I was shocked! I never received any warning that I was in arrears. I paid the entire balance of $127.32 on the bill immediately. Next, I called Gap/Barclay Customer Support to rectify the issue. I was told that the report sent to the bureau was automatic if they don't see a payment. The rep told me there was an error in the email address on file for me, which the rep fixed immediately. She also told me there were alerts I could set on my account that would let me know when my payment was due, which I didn't know about. I usually pay my credit cards off at the end of the month. Because I don't use my GAP card very frequently, I didn't realize a payment was due because I didn't get an email. I usually get texts, an invoice or emails to warn me, then I schedule the payment in my calendar. I don't feel I should be punished so harshly for what happened. My score has been between 844 - 850 for years and I worked very hard to get it there. I was told there was no appeal process and there was nothing anyone can do. I was furious. I emailed the President of the company and posting negative reviews on Google and Yelp. I will never do business with Barclay's ever again. read more

THIS BANK IS A SCAM AND IS CONSTANTLY DOING FRAUDULENT ACTIVITIES! CHECK THE REVIEWS EVERYWHERE! This is the worst bank ever and I give a -10! They are purposely decreasing my credit limit every month after I make a payment. The more I paid the more they took away from my limit, so I started paying less and now they have only been decreasing my limit every 2-3 months. Its been less than a year and they have taken away over $8,000 from my credit limit which makes me look like I am abusing my credit and it shows 99% utilization now when it never ever looked that way. They constantly take from me only leaving an available limit of $100. I don't even use this card, just making payments now, but people who know how credit works knows this majorly affects the credit score! My score has dropped over 80pts because of Barclays and I'm sure it will drop by much more! They keep taking away until I have no credit limit, so why haven't they just closed the card?? They claim to NOW all of a sudden be decreasing my credit limit because of a past issue from a long time ago! I asked why didn't they do this waaay back then all those years ago and they can't give no answer besides wait to see what the letter says that was sent to you! I have 4 other major credit cards and nobody else has decreased my limit, in fact, I was given more benefits for my amazing credit history. This seems to be fraudulent activity or something that should just not happen so I have filed claims/complaints with FDIC and CFPB. Any other organization I find to report this company, I will do so and I hope everyone else does the same! They are really trying to destroy peoples lives with their nonsense. I will not accept this at all. read more

Tried Linking a second bank to this particular bank (Barclays) they immediately froze my account, rejecting online access. During a phone call, they stated the reason was that they need additional security information if I try to link a second account. They asked for Drivers license and a resent bank statement be emailed to them. That was a week ago. I called back yesterday (3/9/26) and they said they had not received my account yet, I said I wanted to close the account and they said I couldn't until my case was reviewed. read more

I have had a GM MasterCard for years, through all the changes in Banks GM has gone through with this card. I have also been on "auto pay" for quite some time. With the latest GM switch to Barclays, my auto pay did not transfer, so they charged me a late fee plus interest. I've been a GM Card holder for over 25 years and this has never happened in any of the changes. Barclays even had my checking account # that I had authorized previously. No written notice, either. VERY POOR customer relations, GM! read more

DO NOT USE As a credit card user of 20 years with an 800 credit score, I can confidently say this is the WORST credit card customer service I have ever encountered. They stole 32.49 from me, and refused to refund it despite repeated attempts to contact them. They closed my account due to inactivity while I was having major healthcare issues and did not have the ability to access my account. read more

I've been a Barclays credit card holder since forever. It in fact was my ONLY credit card for close to 10 years?. Racked up charges and paid it off repeatedly. In fact, my mom and I compete for the best credit score and credit line. If I had to create a timeline for what I owed and when I can just tell you I owed 10-12k once or twice and paid it off. Since then, balance never goes over $500 and that's rare folks. Credit line over 25k for years. One day around June/July this year I logged onto my credit monitor and noticed my near PERFECT credit score tanked below 800. I log into my Barclays app and these pricks have lowered my limit to $5,019. WHY? Was I not being your perfect American slaving my life away to a minimum payment??? I called and they told me I can appeal the decision. I instead, choose to do business with another bank. My account will be in idle till it closes. Loyalty is dead; I don't want your stinking card anymore. BTW, credit line building on the new card. Balance $501....A**holes! read more

Hate to give it one star. Deserves Zero! Have a GM Master Card over 20 years. They switched to Barclays - not my choice. They didn't credit my GM rewards points and I disputed the charge. They said they gave me some money back and closed the dispute. It was far less than the disputed amount. I had no choice in choosing Barclays and wouldn't if I could choose. Many, many letters, and hours on the phone but only get non-English speaking people who don't understand how to look up the history. Bad experience and it looks like I am not alone May just have to go to court to resolve this. read more

impossible to reach anyone who can help with fraud issue. the automatic answering system has me going in loops asking for the same information and when I finally get a live person they can't help me and switch the call to another number and this takes me back to the beginning when I have to verify all over again. And getting a person who understands and speaks clear english is impossible. Glad that my card sponsor is switching to another bank. Just horrible service. read more

The worst customer service if any. I tried to use my card and it would not go through even though I had plenty of open credit. Then I went home made a call to them and asked the manager Shawn to add up all the amount and they were not to the credit limit. He hung up on me. I have never been late on a payment and never go over my balance. What is with them.....are they hurting for money? Find another card....they never have the good deals the other cards have anyway. read more

Do not use this bank for AARP. Credit card, I have had the worse experience with their security department that I have ever encountered with a bank! My rating would be 0 read more

Hmm. So been with them for 5 years now all of the sudden drop my credit line and the letter stated bs reasons ..so sick of these bs banks pulling this bs. Owed a balance and paid off . No more purchases on the gimmick of a bank. read more

I have a Carnival World Master Card, Had a strange charge on my card. I called and was recommended to get new card. When I got the new card I activated it, went to use it DENIED! I called spoke to customer service and she reset my card. Went on a Cruise using this card 2 days into cruise I get called to front desk?? My Card is DECLINED!! Again! Luckily I had another card. Got back from Cruise and called again same BS we reset your card? Went to grocery store get to check out used this card and guess what DECLINED!! So I call again ask lady to speak with manager, she transfer me to a guy (not a manager) so he looks at it and says there is a lock on it?? This is new card and 2 other's say they had reset this card, so who locked me out??? He can not tell?? So now I have write an email to them to get a manager to call,,, she finally calls I want the points I lost from not being able to use this card. And they did not transfer the points I had either. So I speak with manager tell her that I have had to call 3 times and still not sure card will work. I asked if they would grant me the points that I could not get because I was locked out and I get a big flat NO!!! This card should have been fixed when I activated it! Or at least when I called the first time! AND THEY CALL THIS CUSTOMER SERVICE!! Gonna have to think hard about keeping this card which I have had for years along with my other cards.. I have lost thousands of points and all I get is a (I'm sorry) not taking care of their customer's!! I know Barclay does not care about customer service!!! read more

They are so bad professionally. If you are able to talk to anyone, you will only get a first name . I am a victim of identity fraud and have been working and documenting everything I have had done and who I have spoken to. Now I have been refered to only "The Office of the President." Some took a AARP Credit card in my name. E-signature, used a 15 yr old address and the IP address was 3 hrs from our current home. I am on my third dispute with them. I was told they made a thorough investigation and all of the debt is mine. Nearly $30,000. AARP had a representative that said he would be my advocate. No luck. I'm to the point where I'm probably going to have hire a lawyer. read more

They offered 80 thousand bonus points when I applied. Only gave me 15 thousand They said I applied wrong? How is that even possible. Stay away from these charlatans Even when I showed them the document from their website they still refused to give me the points. Closed that account ASAP Stay away......... read more

I have a Barclays credit card and it's been a disappointing experience to be a card holder. Customer service is poor and it's evident clients are NOT their priority or doing what's best for the customer. They do what's best for Barclays even if the client is who keeps them open. Very sad and disappointing !!! read more

Found potential fraud on my credit report associated with Barclays even though I am not a customer. When I tried to call to inquire, I was given the run around from agent to agent for over 20 minutes. I could not get a competent person on the line who could actually answer my questions. Avoid this company and report to the BBB if needed. read more

I just had a 52 minutes phone call with Barclays/US credit card support desk. Barclays is a predatory maggot when it comes to partnering with companies to extend terms of finance on expensive items for consumers . They are attract a base that profits off of Digital currency known as "debt or loan" They specialize in offers that have terms that are reasonably camouflaged. Terms that include hefty fees percentages and interest rates. They are good if you plan to pay them off at the end of the month. There was a charge on my account that I did not agree with. When I called to dispute charges, I was reminded that they do not apologize for anything. I was told that the 246.92 fee would not gain interest from from a (senior account manager) but I will monitor this closely. The investors that own this company have been dehumanized, and born rich... II don't teach history I just share it, take a look at their profiles: https://en.wikipedia.org/wiki/Barclays. Excerpts from research: "In March 2011 it was reported that Barclays had overtaken Santander UK to claim top spot as the UK's most complained against bank, with the country's official banking regulator, the Financial Services Authority having recorded 276,315 new customer complaints against Barclays Bank during the second half of 2010." Look how they have treated and continue to treat their employees: " in a pilot programme at its London headquarters, the company used tracking software to assess how long employees spent at their desks and warn them if they took excessive breaks. Staff who spent too much time away could find this mentioned on their daily report cards. Following criticisms by staff, the bank said it had taken steps to ensure that individual data would no longer be visible to managers, although the company still holds this data."[185] Staff Shamming: "The bank faced similar privacy concerns in 2017 when it used OccupEye sensors to track staff through black boxes in their desks.[186] " This is just a few but its what is recorded. I am going to continue this eye opener journey. Imagine if we did this type of business with a minority owned company how much more better it would have been to put those profits back in our own communities! That is not how Barclays works. They are man-eaters. The information is out there if you look for it! Check this out: Unsuitable mutual fund transactions[edit] "According to the Financial Industry Regulatory Authority, Barclays' inadequate supervisory procedures failed to stop many customers from swapping one mutual fund for another when the benefits of switching might be undermined by the transaction costs, resulting in $8.63 million of losses for their customers between January 2010 and June 2015. Additionally, from March to August 2014, Barclays processed 1,723 fund transactions that were inconsistent with its customers' goals, risk tolerance or other investments which caused an additional $818,000 of customer harm. As a result, Barclays was required to pay $10 million in restitution, including interest, to affected customers and was fined $3.75 million, but did not admit or deny wrongdoing.[18" They appear to be sheep but in fact they are wolves in sheep clothing! Look at the long list of reviews that are not in favor of the company! I have some footage of the call I made that I will edit and post at some point. It amazes me how we make choices based on the what someone waives in our pathways.... this has been a public service announcement. Revenue Increase £21.940 billion (2021)[1] Operating income Increase £8.414 billion (2021)[1] Net income Increase £7.226 billion (2021)[1] Total assets Increase £1.384 trillion (2021)[1] Total equity Increase £70.211 billion (2021)[1] Number of employees 83,500 (2021)[2] Divisions Barclays UK Barclays International Website home.barclays Discrepancies: Who we are We're Barclays US, backed by Barclays, a transatlantic consumer and wholesale bank with global reach. We have deep roots. We may not have branches, but we're part of a network of 85,000 people strong who move, lend, invest and protect money for customers and clients across 40 countries. In the U.S. market, we collaborate with over 25 top companies to deliver an array of consumer and small business credit card programs to fit any lifestyle. We operate with energy and imagination, championing innovation and sustainability, to make a positive and enduring difference, to take pride in leaving things better than we found them. But " In 2017, Barclays faced protests by environmentalists because of its ownership of Third Energy which planned to extract natural gas using hydraulic fracturing (fracking) at Kirby Misperton in Yorkshire. Barclays later sold Third Energy in 2020 to Alpha Energy.[178][179] read more

Barclays Bank Delaware - Banks & Credit Unions Near Me - Wilmington, Delaware

Do not recommend. High quality jewelers that really is not . It's overpriced and their customer service is not up to par with a jewelry of "this quality" read more

horrible bank !!!! antiquated prompting for phone payments etc. - takes forever and then i get a person live to go over all my information !!!!! this is when i had not time to do so. they stink !!!! go elsewhere to do you banking !!!!! read more

Complete and utter scumbags. 830 credit score, not one late payment once. Never. Like many others have reported in recent days, a mortgage approval and my credit limit was slashed by 75%. This impacts my utilization and therefore impacts my credit. DONT F WITH MY CREDIT!!! Telling my I could then request/apply for an increase at a fee and with a credit check was the ultimate insult. After numerous card breaches, and with the highest rates of all my cards, and the inability to speak to an onshore customer service rep, I'm done. Card paid in full, frozen and will never be used again. I am going out of my way to report them to Consumer Financial Protection Board, my congress member, every possible rating site I can find, and when they ultimately play the BS response of "we monitor credit card usage closely and provide limits in line with customers usage". When people wonder insurance and financial executives are being targeted, this is your answer. Dont. Mess. With. My. Credit. read more

A zero they summons me after I was working with a debt resolution center for over a year after having several hardships in life. Cancer, neck surgery and my teenage grandkids coming to live with us due to the fact their single parent mother could not afford to take care of them. We are working our tails off trying to make money just to survive thanks to our democrats and the shape of the world. They were fully aware of everything including giving the name of my debt resolution to only talk to them and following all directions and they still trying to sue and summons me giving me worst anxiety. I believe this is illegal and I should be suing them. Talk to my lawyer not me. They could make a person with depression and trying to live in survival mode end their lives they are so rude and could care less about anyone's mental health or hardships. I have did everything legal and followed all protocols and they don't care. read more

This company is a MASSIVE SCAM. If you pay off your account, and close your account they act as though you never paid it off, and continually send you late fee bills, for a zero balance non-account. read more

I would love to have a statement, never did, they took tge interest 20 days into the purchase. They took the balance in full 10 days later and final purchase made 5 days ago, tomorrow the 23 jan, in ful with a month interest. I wish that they had Americans speaking personal answering the phone's, the lines also go down, i think on purpose . Priceline Visa by Barclay bank. Not recomended. read more

Awful company. Cut my credit line in half for no reason and when I requested the bank to fix it, the representative told me no because, and I quote "the bank doesn't want to." I'm reporting to the BBB, state attorneys general, and Congress for predatory behavior. One star is too generous. read more

Most hated bank in America? Just look at the horrible reviews for Barclays: 1-star average on yelp. 1-star average on google. 1-star average on BBB Had my own bad experience with this shady group. They hit you with whacko hidden/gotcha charges etc., even when you've always paid everything, on time, never missed a payment, etc. And wow, are they ever a hostile bunch... I was surprised at how dismissive/aggressive the office of the president is (Marquisa was angry, and then non responsive). I could go on and on, but all you have to do is look at the Better Business Bureau page for Barclays Bank Delaware (attached photo)... I mean, just read those reviews. So many consider Barclays to be the worst bank they've ever experienced. Interesting thing: Barclays Bank Delaware has 109 terrible reviews on the BBB site. Averaging a horrendous 1-star. And yet the BBB gives Barclays an A+ . Hmm. Can you say "conflict of interest"? read more

Barclays Bank Delaware - Horrendous google reviews - Banks & Credit Unions Near Me - Wilmington, Delaware

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Wish I had read reviews of Barclays before taking out a credit card with them. They are extremely difficult to deal with. They promise results of their investigation but don't deliver. read more

In February I filed a dispute with Barclay's against a merchant who refused to refund me the purchase price for an item I never received. Last week, I received a letter from Barclay's saying I "won" my case and was refunded my purchase amount. That was five months and many hours of conversations with Barclay representatives, dispute agents, and the office of the president, as well as a written complaint to the BBB. It was actually my complaint to the BBB that finally got the wheels moving on this claim. At one point, I was told my case was "closed" for the sole reason that I did not return a missed call from Barclay's quickly enough. I never did learn why they were even calling me that day. This bank favors the merchant, not the card holder. They give the merchant months to respond to a complaint, although I was told the merchant had already responded to Barclays and said they were not going to issue me a refund. Barclay's knew this and still closed my complaint. I have been waiting patiently for a written explanation and apology from the office of the President, but once again I am disappointed by their service. I told Anthony they lost my trust and probably my business. If you have issues with Barclay's I recommend you file a complaint with the BBB; that seems to get their attention. read more

I am 100% convinced that every person that works for Barclays customer service is intentionally messing with me. I have spent a total of about an hour and a half over 2 days out of my very busy schedule to let them know that I received several alerts that someone is trying to open an account under my name with their bank. They just send me from one specialist to the other and put me on hold for about 5 to 10 minutes at a time and it became blatantly obvious that they were intentionally messing with me. I am convinced that we have become a game with the people of India. They see how long they can keep you on the phone while doing nothing but F-ing with you. I'm always nice, hoping that they will actually want to help me, but I think that only makes them work harder at making you lose your cool. read more

Only because zero starts isn't an option!! Customer service is nonexistent, people are not friendly at all, not interested in making good banking decisions!! read more

The WORST CUSTOMER SERVICE ever !! On hold for 2 hours and NOBODY to talk to. My Credit Card was declined on a $7,000 CL with Zero balance and NOBODY can tell me why ???? And my online access has been canceled. How does this entity exist in today's ever competitive marketplace ?? This is so RIDICULOUS !! STAY CLEAR OF BARCLAY'S and don't fall for those attractive airline miles. read more

Too bad there is no option for zero stars. No bank cares less about it's customers than Barclays. In their business credit card department the phone message says it may take 2 hours to get a representative online!!!! I tried and gave up after 2 and a half hours! A bank that expects customers to submit documents by mail or fax(yes fax!!!) clearly isn't up to par with technology to be trusted with anyone's money. read more

I will never again use a Barclays Bank credit card again. They take the merchant's side over their customers even when concrete proof is given to them that is was a scam. They do not honor their customers and do not have their best interest in mind. Not only do I feel scammed by the original company, but I feel scammed a second time by Barclays. They have fail their customers. I have since closed all of my Barclays accounts and will never have another one. read more

I have just read through the complaints on Yelp about Barclays Bank, including my own, and I am just appalled at how awful this bank is and how awful they treat their customers. These complaints go back years. It is obvious they care nothing about customer service and are hardly customer responsive. Who is running this bank? Their management is simply awful. I don't know if they hire awful people or their trainers are incompetent, but, boy, this bank is outrageously unprofessional and so poorly managed. Isn't there any governmental body who can do something about their customer service and banking procedures? read more

I dont understand all the negative reviews, however I am a new card holder with Barclays and I am awaiting my new credit card. As far a customer service reps, I talked to Charlotte on 10/27/2022 for almost 50 minutes trying to get the best deal on a new credit card that Citi Bank had cancelled my old account. Charlotte was wonderful and polite in reading all the disclosures and answering my questions. She also told me to open a business card if I had a small business because she could offer me 80,000 miles as a bonus. Recently returning from Europe, American Airlines handed out 60k mile flyers for joining Citi Bank AAdvantage. ZERO help from Citi Bank rep within two minutes of talking to him. Barclays is LUCKY to have Charlotte on their customer service team. Charlotte, keep up the great work and thanks for helping me get an instant approval for twice the limit that Citi Bank offered. read more

This business's credit card is a joke. Don't bother trying to use it if you want to know how much you owe, or if you just want to reset your automatic withdrawal. I'm paying my account off and NEVER using this card again. It's impossible to even reach someone to ask about why you're locked out, when you just registered and saved your info to Passwords. They can't recognize your account, and their "help" desk is just a repeating circle of options, none of which respond. read more

Their servicing of customers who carry the Luxury Card I would give a zero if such a designation were available. We've had a server problem and needed to retrieve our Luxury Card statements from the year 2020 and I tell you it has been an endless comedy of errors over the last six weeks trying to have them simply mail or fax them to us. Every rep has a different story from the prior rep. Over 20 calls to this company in the course of a month and still without resolution. The other banks and cards could get statements to us within an hour or two by fax and they did just that. Their failures at Luxury Card quite frankly are nothing sort of stunning Would avoid read more

Their customer service and customer protection is absolutely atrocious. Booked a hotel using a credit card through them. The Demetree Hotel in Miami Florida cancelled the reservation after it was paid in full and refused to issue a refund because they have a zero refund policy on cancellations. I didn't cancel the reservation, the Demetree Hotel cancelled it in order to scam myself and several others. I tried following the proper channels and filed a dispute with the credit card department with this financial institution. They rejected the dispute on the grounds that the hotel denied ever cancelling the reservation. I found this hard to believe as the HOTEL IS NO LONGER IN BUSINESS AND DO NOT RESPOND TO CALLS OR EMAILS. I provided numerous pieces of evidence. Each was ignored by the bank so that they could keep the charge on the card resulting in finance charges. This bank is shameful and disgusting in their practices. I would strongly recommend nobody using them for any business. Save yourself the headache and go anywhere else. read more

Got a notice from TransUnion that my credit report was pulled by Barclays Bank. It wasn't me!! Took forever to just get a REAL person to talk to. THEN her accent was such that with my hearing I could NOT understand much of what she was saying. Even tho I told her WHY I was calling she kept asking for an ACCT# !?! Asked for a supv. FINALLY talked to a man who also had an accent but could actually put together a cohesive sentence that got to the point. My confidence was not high to give them my social but it resulted in him saying that yes someone (even using MY address) had opened a Visa account with a limit of $3k. He closed it, and was reversing all credit reporting info. I asked for a written confirmation to be mailed. Even if I WANTED another credit card, I would NOT apply with Barclays. I am sick & tired of the low life's opening fraudulent accounts!!! However, it is also the Credit Issuing & Backing companies who are negligent in doing due diligence to FIND OUT "are you effin' opening a credit card or not!?! Is it really YOU?!?!?" Because I always tell them YOU are going to be out the money, because I'm certainly not paying and for sure the low life's you so willingly GAVE them the go-ahead are not either!!! So get a CLUE!!! I heard it's on sale right now because NO ONE is using it!!!! And by the way everyone -- it has just been released 4/11 that the axe is actually king co bra sn ke ve nom. Look it up doctor bryan ardis dal las read more

The worse credit company ever. I hope before you open up an account you see all the reviews