You want a place you can trust to treat you right as a customer. Unfortunately, I would not…read morerecommend Action Powersports. The old-school values of customer loyalty and building relationships with customers don't seem to be part of this company's vision anymore. I'm a simple customer -- treat me fairly, and I'll continue doing business with you and recommend you to others. After my experiences there, not once but twice over the last few years, I can honestly say I won't be returning. You couldn't pay me to go back. They have plenty of inventory and lots of toys, but very little focus on customer satisfaction or doing what's right. That's the disappointing part, because they definitely have the products -- just not the willingness to take care of customers the way they should.

I seldom take the time to write a review about a business and am more likely to write one after a…read morepositive experience than after a negative one but in this case I felt the need to vent a little frustration. I was looking for back up transportation after having issues with my 2000 Jaguar xkr, which, I have learned, is not something that cannot be addressed in a short time. I saw a 2003 Honda VTX 1800 Cruiser for sale at Action and thought it would be just the thing. So this past Saturday I made a trip down there to take a look. The sales person I dealt with was Micheal. He was friendly and helpful and showed me the bike and we sat down to talk. I told him I wanted to put $500.00 down and finance the balance. The total out the door was about $4,600. Micheal asked me to browse around while he checked with his sales manager. A few minutes later he called me in and told me they just needed a little more down $785.00 and we could inc. the deal. We then went to the Finance woman, who struck me as rude and seemed a bit put off when I told her I was only interested in three numbers. I said I need the out the door price, the total payout cost after financing and the APR. She then proceeded to give me the out the door and invited me to use my cellphone calculator to calculate the rest on my own. My eyebrows raised as I was about to mention that maybe she could use the calculator sitting on her desk about four inches from her hand but she must have had a change of heart because she preempted me and used hers. They offered me the following: $785.00 down and payments of $120 for 48 months, $160.00 for 36 months or $200 for 24 months. This calculates to 21% interest. I was told that rate was based on my 637 credit score (It's actually 670). So I told Micheal I would get back to him on Tuesday (they are closed Mondays) So I texted Micheal Sunday night and told him I would come down Tuesday and make the deal at their asking price and their terms, but asked could he provide me a decent helmet to make 21% interest a bit less painful. Micheal replied he could probably get me a discount. So Tuesday I texted again and said I am off work at 4:00 and will come down and do the deal if he could get me a helmet. Micheal replied he could get me a discount. I texted again and said I don't want a discount, I want a decent helmet. He answered that his sales manager would not let him give that. I was stunned. So I just texted back "Sorry to hear that. Thank you. I got one last text from Micheal. He thanked me back. I mean I really don't have a right to complain, after all it's up to them what price they are willing to get for what's theirs but I sure did feel disappointed at the absolute stone wall attitude. Not a good vibe to be sure. Yeah I'm bummed but maybe I'm better off looking elsewhere. I agreed to their terms with no haggle and even the outrageous 21% interest and they couldn't throw me a helmet as a bone. Wow! I guess the overall 2.5 combined customer rating makes sense. Disappointed almost customer.