I had seen so many TV ads about Grand Home Furniture, that today when I saw one about their…read moreLa-Z-Boy recliners at 50% Off Sale, I decided to drop by the store to check it out. After being awarded the Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Grand Home Furniture in Roanoke, Virginia, is a perfect example. Located off Valley View Blvd almost across the street from Longhorn Steakhouse, this furniture store is one of the largest that I have ever seen. Many people are intimidated by the humongous size of this furniture store and its magestic entrance, and have never dared to enter the place. But because of its size, it also has a large selection of furniture of all prices and a large sales force that have been trained in Sales and are waiting patiently near the entrance to go after the first customer that comes in through the entrance. This can be a little intimidating to some people. Arriving around mid-afternoon, there were plenty of salespersons waiting at the door. The first one to reach me was one named Royce. He was very friendly and greeted me with a smile. I told him that I had heard about their La-Z-Boy 50% Off Sale and was looking for a nice leather recliner to watch TV comfortably at home. The Salesman was very knowledgeable about La-Z-Boy recliners because he was transferred from their Tanglewood Store a couple of weeks ago and yet he knew where to go to show me La-Z-Boy's best leather recliner. He asked me to try it out and showed me how the remote control worked. He then went about showing me a couple of other recliners to compare with the first one. Definitely, the first one was the most comfortable of them all. I asked him for the measurements of the recliner so I could see if it would fit in my space. He showed me the slip that had this information andvI took a photo of it. Then I asked him to write down the total cost for me with the 50% discount, taxes, and delivery fee of $150. Either he was not listening well to my request or didn't feel comfortable with numbers, because he brought back his card with one total price on it. Before I left he gave me another of his business cards and asked me to go back to him if I decided to purchase this item. I told him I much appreciated his time and that I would. As a former Professor of Salesman, it was interesting the different techniques that he used to get me to purchase this item today, but the most important of all, to listen, he neglected. But that's alright, without the benefit of a college education. He did his best, and if I decide to purchase the recliner, I go to him for his effort. I definitely recommend this furniture store for its variety of furniture of all price categories and quality, the beautiful display rooms, and the excellent customer service details that they have with their customers, like offering them something to drink, giving them a period where they can return the item if they don't like it for a refund, and a 5 year period of repairing anything wrong with the product.

Very pleased with our purchase! Didn't like the warehouse setting BUT the prices out way the…read morewarehouse experience. Got great service!

Beautiful! Located…read moreon the first floor of the renovated Firehouse #1 building - this furniture and home decor store is amazing. Loved the style and saw multiple items I want to add to my home. Gorgeous lamps, couches, dining chairs and relaxed seating. This stuff is handmade in Roanoke and can be ordered and personalized and customized in their design center in the store. Check out their site. I loved almost everything I saw. Def going to be buying some new furniture from here soon. They have pillows, lamps, blankets, decor items, and furniture.

From the owner: Stylish and sustainably made American furniture featured in a historic firehouse showroom. Each…read morepiece we create is made-to-order, allowing you to explore your own unique style and vision.

Huge place and was even bigger years ago. Clean and fairly organized, I usually easily spend 2-3…read morehours here. Found a couple little items really cheap. Hope to be back again next summer.

Stopped in on our way to Roanoke. Found some good deals. There is a lot to see. There is…read moresomething for everyone. Staff was super polite and professional but not stuffy. I will definitely return.

I'm new to Roanoke Virginia and this amazing antique store was recommended to me by my realtor…read moreBailey Jenkins and it's in Salem one town over and she didn't scare me wrong. I need a house full of vintage furniture and I found almost every piece I was looking for and they were so helpful and kind and there was even a delivery service with David that was so professional. I can't recommend them enough and if you're looking for a treasure from something small and delicate to large pieces of furniture you will find it here.

If you are ever in need of furniture, household items and various other vintage items, you should…read morecheck here first. Great quality items are available for reasonable prices

I used to really like them a lot. I thought the owners were really sweet, until recently, they…read morereturned my consigned stuff back to me. All I did was asked a valid question as to why I did not get 50% of $149.98, which is what my necklace was listed for. Instead, I got $67.49, which was 50% of $134.98. I would have expected $74.99. I was told by the lady who works there that sometimes the owner gives a special discount to regular customers. I was fine with her answer and that should have been the end of that The next day, I got a call from the owner telling me that he was told that I was upset when I called to ask about the difference. I emphasized to him that I was not upset. I was only wondering about the difference. He explained to me just like what the lady said to me the day before. He also said that that was on him giving that kind of discount to his customer. He then said that they seem to always be doing something wrong by me and that they should return my stuff to me. I felt like I was being punished for having asked a valid question. When I first started the consignment with them, they had lost a couple of my stuff, and they compensated me for them, which was well and good. They even said that they hoped that I was going to continue consigning with them. So, we moved on. Back in July, I noticed that a storage box that I had dropped off for consignment was no where to be seen, this box would have been hard to miss. It was not there but was still showing as available in my 'available' list. I brought it up with them on the day they returned my stuff to me, and the owner said that I dropped it off on 7/10, and it was sold and paid out within a couple of weeks, I think. Anyway, if it was paid out, it was not to me. The pay out must have accidentally gone to someone else. I had also brought up with the owner, when we talked on the phone, that I seemed to have been missing a necklace. I brought 4 necklaces, and only 3 were accounted for. When I got back from my vacation to pick up my stuff, somehow the missing necklace has appeared. I did not bother to ask where it was since they were already returning my stuff. I did not want nor expect to be banned from consigning. All I did was asked a valid question. I didn't think it was fair that they did that to me. I really enjoyed shopping at their store. I think that it should have been up to me to make that decision to discontinue doing business with them if I thought they weren't doing right by me. It is really sad and unfortunate this happened. Now it just really makes me sad to drive by there and not go any more.

What a wonderful place to shop and such great owners to do business with!! My husband and I LOVE…read moreCHRISTMAS SHOPPING THERE, the whole year in preparation for Christmas , we like the interaction when you go in there!! They treat you like FAMILY, makes me want to shop more, since they have the best of everything, thank you thank you

I left a review and can not figure out how to reply to the business owner's comment, Susan…read more The account at Va. Furniture Market is under my husband's name. We have purchased 2 leather sofas (quality is not good), a big fluffy chair which will be repaired for a 2nd time in the next week, a bed, a dresser, a dinning room table with four chairs and a bench (the worst quality for the price paid). I have spoken with the service department several times. Vickie actually returned my call on Monday from a voicemail I left on Sunday. So, Susan please do your research before saying "we can't find where you purchased anything from us".

We purchased a couch and 2 recliners to be delivered. We were told there was a $99 delivery fee,…read morewhich seemed high, but we agreed to it. When we returned home and checked the invoice the fee turned out to be $199. I called and was told that the delivery fee is for each item. I have never heard of such a scam. If you buy from them, beware the delivery fee !!

Barbara is the best! Professional work and reasonable prices. She will make sure you are happy…read morewith her work.

Love this place so much! Have visited every time I came to Roanoke for a visit. Now I love here and…read morecan go all the time! They have something for everyone, endless treasures! Great prices, unique pieces. Just went to the Dog Bowl concert last night. High quality production, Five Points Music Sanctuary put on a fabulous show. Vendors and staff were great. Already bought tickets to a future show! You will not regret taking a walk through Black Dog Salvage or supporting Five Points mission with a musical treat!

Lots of interesting tchotchkis and crafty items to look at, at mostly reasonable prices. Sort of…read morean upscale craft / flea market that takes up about half the deceptively large building. The other half is the true salvage business and it is impressively robust. The folks at the front were friendly and the wood stove was very welcome on this warm day. It's a great place to take out of town guests. Fun to find items you didn't know you needed but can't leave without. And maybe a spare window frame or old bar top as well.

My sister, Debbie, and I, along with her husband, were visiting the area to do some antique…read moreshopping. When Olde Mill Primitives showed up after a Google map search, we decided to give it a try. We both love primitive antiques. We were not diappointed. This place is huge! With a great mix of true primitive antiques and tasteful repros, every area is candy to the eyes. Carol, who was in on her day off, and Penny, were very friendly, helpful and knowledgeable, which made shopping here comfortable and easy. We left with a truck load of primitives to hual back to New Jersey.