I would not recommend this vet at all if you reside in Cornelius. The staff from the front desk to…read morethe vets are not very friendly or personable. I have brought my three cats and four-month-old puppy here, and they almost seem like they are not animal lovers. Due to the uncomfortable nature of their customer service, having to follow up on unanswered emails after multiple business days, lackluster record creation, over-priced care, the disconnection between the staff and my pets, and the following two occurrences, I will no longer return to this vet.
1. We recently got my puppy, and his previous owners had not done the best job at house training, leash walking, or outside behavior. We immediately started training on dropping objects, as when we went outside, he would eat everything on the ground. This includes objects deadly to dogs like gum, plastics, and metals. I researched to see what vets have recommended in situations like this. People have been professionally advised and found great success in using face guards, to keep their dogs from ingesting unwanted objects. I decided to use one to keep my puppy safe, especially in times when I know we would not be able to get to him soon enough. Many pet parents finally found peace after spending years and thousands on vet bills for dogs that swallowed inedible objects. When my puppy had this mask on while entering the vet, a veterinarian grilled my boyfriend in front of the lobby asking why our dog has a muzzle on and how it isn't okay to leave it on them in times when they are in a crate. The insinuation that we would do this is bewildering. The comments were extremely unnecessary and could have been simply explained in a respectful conversation. Assuming what we do at home and attempting to publicly shame a customer over a made-up idea instead of just asking for the purpose is the same social stigma that leads people to not use face masks....and have their dog eat trash on the sidewalk....and then end up at the vet. So, I guess it actually makes sense that they would prefer my dog to eat something he shouldn't for the extra couple thousand they would have in their pockets.
2. Secondly, the incompetence of the staff here is why I ultimately decided against this business. After my initial visit with my puppy, he received all of his regular vaccines and needed to return for one DHPP booster. I am wanting to get him signed up for daycare asap, so I followed up with Animal Hospital of Cornelius to see exactly when my dog can get this booster. They responded by asking for paperwork with his DOB, which I already previously provided weeks before. They said after he turns 16 weeks, he can receive the booster. I set the daycare up for him after that, and followed up with the vet 4 days later asking what time I can come in. This vet's response was that they made an error while reviewing the records and my dog actually needs two more boosters instead of one. That was fine. I canceled the daycare, waited until he turned 16 weeks, and got the first vaccine. I now had to wait a month until he could get his second (final) booster to start daycare. I waited the month, which leads me to today where me and my boyfriend took time off of work to take my dog for his last booster. We walk in and the front desk looks like they want to quit their job per usual. We wait for a second in the lobby (even though they call this a walk-in appointment), just for a vet to come out (Kinzey K.) and say that they made an error...again. She barely greets us and doesn't even look at our dog. She looked like she just wanted us to leave the entire exchange. Probably because her Chili's door dash was waiting for her outside. She said that they looked at the records incorrectly and my dog actually only needed one booster. Meaning he was already fully vaccinated over a month ago.... I explained to her that we were told there was an error initially that triggered them realizing he needs 2 and not 1. She said she is aware, but repeated that just needed 1. I took time off work and have had to go back and forth with his day care and insurance people for literally no reason. That is not only frustrating, but this scenario could have been potentially dangerous to my dog's health due to them almost double vaccinating him with a vaccine he did not need.
In all, this vet was overall a horrible experience and they do not seem to care about you or your dog. The customer treatment and poor record keeping is ridiculous. I also don't know how safe it is to be sending large quantities of Chili's to a vet practice where people's animals are.
A good cue to if a vet practice is one you actually want to support and commit to is if they attempt to sell you the most expensive flea and tick medicine, and don't inform you about all your options. This is one of the vets that will just try to immediately sell you the most expensive product and then send you on your way.
