When my PCP retired at the end of July, I decided to come here. It was highly recommended by my…read moreparents and I tend to trust their judgment since they can be super picky. Lol! I called and got a new patient appointment set quickly! Only 2 weeks out! I was asked to come in 15-20 minutes early for paperwork, and it only took about 10 minutes. Paid my co-pay and sat in the waiting room for only 10 minutes. Waited for the doctor a bit longer, but everyone was very friendly and helpful with all my questions, before seeing the doc. The doctor herself was very personable and easy to talk to. She answered all of my questions and took time with me. I did not feel like just a number. I really felt like she cared about my concerns. She's a keeper! The place itself was very clean and neat. Nicely decorated and many places to sit and wait. I think I'm gonna stay with those practice awhile!

Portage Family Medicine Streetsboro, OH…read more Brittney Jergovich, DO My wife went in to see her regular physician today - as a walk-in visit - but her regular doctor wasn't there, and was seen by Jergovich - who, instead of trouble-shooting her problems / identifying a cause - as much as accused my wife of lying about her pain / condition! My wife has been dealing with multiple unsolved health related problems for years. She basically lives with constant pain. She works every day, and just 'lives with it'. When she goes to see a physician - she's in real pain! It really pisses me off that she has to deal with constant pain, and not have a solution / cause / diagnosis - at all - but then to be treated as if she's making it up and there isn't a reason / cause - because the doctor(s) can't figure out what's wrong.... REALLY PISSES ME OFF. If I knew who actually ran Portage Family Medicine - or who else to talk to about it - about the treatment my wife DIDN'T receive... I'd be talking to them. Trust me - it's better that I vent on here than deal with this person directly. I read the bio for this doctor - and from this one visit... I'd say it's a bunch of fiction.

As a patient of Dr Pamfilie, I can say that she has always been available to see me when I call for…read morean appt "out of the blue". Her staff is friendly and the office is always clean and tidy.

Dr Wagner is 100% amazing. I have gone to him for 20+ years. His front end office staff could do…read moremuch better. They have screwed up appointments for MULTIPLE family members. Most of the MAs that take you back are nice and the phlebotomist is amazing.

This is an attempt to use mere words to express my undying gratitude for Dr. Ian S. Suzelis D.O…read more He has been treating my entire family with compassion and competence for the better part of a decade. I have MANY medical problems, and he treats all of my issues with what can only be a heart radiating with care, understanding, and a professional love of his patients. I am so pleased and privileged that he takes care of me. I cannot honestly believe that there is a finer general practitioner to be found ANYWHERE! My situation is so dire, but he always finds a way to make me feel better. God bless Dr. Ian S. Suzelis!

The office manager refuses to return calls and the staff are rude as you know what. The office also…read morecloses early so you cannot reach them. This is not a good office.

Google search link:…read more https://www.google.com/search?q=urgent+care+near+me&client=safari&channel=iphone_bm&source=hp&ei=PsdQYbLXM86RwbkPgvy00Ac&dlnr=1&sei=S8dQYaDEBueC9PwPwYe4uAM# They say you don't get a second chance for a first impression. I am a healthcare provider who would normally disagree with this statement given the (many) variables we often see in the acute healthcare setting. We are new here. English is my second language. This review is related to my first and second interaction at this location. The first visit was for my son who was having wrist pain. My second visit, today, was for my daughter who was having symptoms related to a chronic condition. Let's start with Debbie, the Medical Assistant/ receptionist. I would ask her the following questions: 1. Do you understand that part of your job involves meeting people during one of their most vulnerable times? 2. Would you stop to consider that this person coming in today may be coming in for more than a runny nose or sprained wrist? **It could be a cold, a concerning symptom, and/or may find themselves embarking in one of what may turn into many referrals after this urgent care visit. **He/She/They may not want to be here anymore than you want to be here right now. 3. While your lobby is small and makes discussion of PII (personally identifiable information) and / or HIPAA challenging. **I am sitting in the lobby right now as a gentleman stands there explaining his rash and exposure to poison ivy. Should I, a complete stranger, be able to hear this? **Perhaps you should consider that form your patient just took the time to complete today with the reason for their visit today. NOTE: a. What if your patient was coming in for concerns related to an STI (sexually transmitted infection)? b. What if this the first time this patient found the courage to seek mental health help? 4. Could you make people feel like more than like a person and less like a number? **I understand it's almost time to go home. Please know I rather be home with my daughter on a Sunday afternoon. **You made me feel like an inconvenience, today... and I wasn't even the patient. 5. Did you know that 70 to 93% of all communication is non-verbal? The way you answered my ONE question would help me understand why someone else listening in or coming into this center, would hesitate to ask you anything at all. **My assertive nature helps me pursue answers despite a demeanor like yours, today. 6. To your Medical Assistant or LPN and Nurse Practitioner working the evening shift approximately 2 weeks ago. **Education is a big piece of the discharge process. **Early in my career, I was taught that discharge teaching begins at admission. Perhaps you should ask parents/caregivers if they have any questions prior to sending them away (that is exactly what it felt like). This is the way it felt: "Your wrist is not broken; go on your way. The MA is going to wrap up your wrist now. Bye now." **My 12-year old son may not know any better. Someone who values customer service and understands the privilege of helping others (backed by a 20-year career in healthcare) would notice your approach. Bottom line... I could understand the need to move quickly when you have a lobby-full of people who need to triage. I have been there and done that. That wasn't the case here today. Even if it was, I trust there would be a better way of handling busy situations. There is no excuse for your lack of empathy and customer service. We all have a story, and I am sorry if there is something going on in your life that makes you less resilient to demonstrating kindness. I hope management takes the time to read this. I hope you do better.

I was misdiagnosed at this office. I went in complaining of ankle pain, x-rays were taken, and I…read morewas told I had an ankle fracture. Amy said I should buy a boot from Amazon and wear it for 4 weeks. I was told to come back if it didn't feel better. After the 4 weeks of hobbling around on the boot, I removed the boot and the pain was still there and felt worse. I then went to Crystal Clinic Quik Care and more x-rays were done and the provider said that my ankle was never fractured that I have arthritis in my foot. My x-rays from Stow Kent Family Practice were never sent to a radiologist only read by Amy and Dr. Holmer. A radiologist would have known that there wasn't a fracture. I then filed a grievance with my insurance company for the misdiagnosis, Stow Kent Family Practice retaliated by dropping me from their practice due to "irreconcilable differences". I got no apology or explanation.

Very friendly staff, and extremely knowledgeable medical staff! I recommend, all medical staff…read moremembers, for your health needs. I'm glad I finally found a great family practice.