I needed to replace my existing hot tub. The staff were very helpful and I got a good deal on my…read morenew hit tub. I had some questions with the county permit and they called, cleared it up and saved me a lot of worry. I highly recommend Aquacare.

Very unreliable pool service we hire to clean our pool 1st the gentleman that came stated that he…read morecould clean the pool. Filled the pool up with water and put a chemical in the water for all the leaves and sediments to go to the ground we had hopes to use the pool atleast for a couple of weeks . We paid 1/2 of the service fee and didn't even get the bottom of the pool cleaned. We are Very disappointed with this company service.

Always very helpful and knowledgeable. Make sure you sign up for their customer program. I always…read moresave a few dollars just buying normal stuff that I need for the hot tub or pool.

I will give this store 5 stars in praying Stacy comes back soon. I was in last week and wow I was…read moredisappointed. I can't give names because nametags weren't worn. I was told Stacy was out until mid summer due to a medical issue. Please please please let's get her healthy ASAP. I was treated poorly and the gentleman was not interested in what I needed. He and another girl were just having a conversation and ignoring me. The customer service was a big ZERO. I did put in a call to the customer service in hopes I get a phone call back. You have lost my business until she comes back.

Terrible, terrible experience. WE DO NOT recommend AT ALL (RUN)…read more Paid cash and waited 4 weeks for delivery (only after I called from not hearing from anyone), then it sat in multiple boxes strewn across the yard for another 3 1/2 weeks after high heat/rains, it was a mess as you could imagine. Then the Subcontractor came and ripped the liner off ground from old pool I took down and didn't come back for weeks (instead of coming to FINISH ours, he would go to others claiming he couldn't bump them, but continuously bumped me), which THEN CAUSED a MUD PIT.. it cost me more money to get modified stone then and constant labor to "try" and keep it dry.. it was a mess, then only then after repeated calls they finally came back and put the pool up and left an ABSOLUTE mess.. I now have to hire someone to remove the mounds and mounds of piles they left in the yard, on top of the empty boxes and garbage... this was hands down thee worst experience. DO YOURSELF A FAVOR AND DO NOT go here. Don't make the same mistake we made, horrific experience, absolute shame.

We purchased our pool in May. Paid in full. Waited a few weeks knowing they were busy. They…read moredelivered the pool supplies at the end of June. Which are now still sitting there in the yard ruining the grass. Then they outsourced a excavator. Who dug down deeper than the pool installers said needed to be done. He came and right off the bat tried telling us things were going cost more money due to rock and being uneven. We had all the supplies in the yard he needed. Fill, tamper etc. He said he had to come back with a different machine and could use our stuff but it will be an additional $400/500 dollars. So we ended up leveling it ourselves. Now waiting for the installer to come. 8 weeks now. Absolutely crazy. I called the store manager. She couldn't get back to me. Dorothy said it would be set up and done by the beginning of July. Dave in the warehouse says he doesn't know what their schedule is. My next step is calling the attorney generals office to report the bad business practices and services of this company. We did not order a pool in May to be able to use at the end of the summer. I understand the Covid issues however most of the counties have been in the green since the middle of June. I think the new norm is blame Covid for not providing good customer service. Outside work does not have the same guidelines as if your working in an office. Also according to Dorothy they didn't have much above ground pools left they were almost sold out and that was in May. The installers that came out to check after the excavator said he did not need to go down that deep and we could have raised it instead of digging down. We were filling it in at the time they came and they said what we were doing was good. They only need two inches. As you can see from our leveling job the ground did not need to be excavated 5-7 inches down. It just needed to be level. The excavator also left us a mound of dirt we have to remove, when when we asked him to move it to the other lot for us, he of course had to come back with a bigger machine and it would cost more. We had to refill in 3-4 inches what he took out. And level it ourselves. Right after I wrote the initial review we were called and told the pool would be installed the next day. However it's now 11:30 the next day and the pool man said it's hot, the guys feel like they are going to pass out, we can make it tomorrow. We said so we ordered the water the next day because you said you'd be here today, do we need to cancel it? He said he will try to be there by 1pm, we shall see. This is seasonal work, pool installation is only done in the summer and spring. yes it's hot in the summer, no surprise there. Pool installers did not finish on the day they came out. Coming back again.

Wow a year later and you respond to a negative review. 38 years in business and 2 reviews and one…read moreis horrible. Please don't put the blame on your associate because she just informed us what you informed her . Your a horrible business owner and it showed . Weather it's my first time in the store or not nobody should be treated the way you treated my wife and I . I have bought 20x40 liners , automatic pool cleaners and countless amounts of chemicals. You lost out on a good customer all because you lied about a pool slide that you informed us you had in stock . Be a man of your work and take responsibility for your actions !!!

I have worked with Superior Pools for two years and have been very happy with their knowledge and…read moreservice. I fought green algae while using chlorine for the prior year and was never happy. Superior showed me the Baquacil system that they sell and my pool has been clean, clear, and blue ever since. They test my pool water for free since I buy my chemicals from them and have always given me great advice.

They not only diagnosed the issue with my natural gas (Hayward h350fdn heater) they fixed it (gas…read morevalve not opening) and understanding that pool places are busy right now they came in a little over a week! I had the parts so I only paid for labor which was reasonable! The other places I called will not touch gas heaters and they were charging a fortune just to come out and diagnose problem without even fixing it! Then they never showed up ! Ty again Olympic for your professional reliable work!

From the owner: We specialize in In-Ground Swimming Pool Service; Above Ground Pool Service; Hot Tub/Spa Service;…read moreSwimming Pool Openings and Closings. This location is our Service Dept, Construction Office, Warehouse & Main Office.

Very knowledgeable staff who won't sell you things you don't need. Product prices are comparable if…read morenot CHEAPER than other places. Donna and Shane and staff really know their stuff and make owning a pool less stressful. We bought a vacuum which is a big expense. They were even kind enough to tell us to wait a few days to be eligible for a rebate. Not many places would do that. They are honest and that's priceless these days!

Terrible service from this company. Do not return phone calls - do not carry parts for their…read moresystem.

Very professional. Stan the owner knows his stuff. Also his two co workers are the most skilled…read moreassistants I've ever seen. Also they are very cool kids and you'll have a laugh while everything is done to perfection.

From the owner: Chemical Trouble Shooting, Maintenance, Pool Openings and Closings. Replacement inground liners,…read moremotor repair and replacement

Attention to detail, flexible schedule and ate that works very well together. We have found our…read morepool experts!

From the owner: We offer inground pool opening and closing services. Pool openings include initial vacuuming. We…read morealso offer inground pool maintenance weekly, biweekly, monthly or one time cleanings. Filter repairs, heater repairs and plumbing repairs. 25 years experience working on all types of inground pools: concrete, vinyl and fiberglass. We are here for all your inground pool service needs, give us a call today. 570-310-1855