Do NOT BUY a pool or spa from this company…read more bought a spa from them. in one year the pad that controls the temp, music and jets broke. no warranty and i spent $300 to have it fixed. two years later the pad goes again. im directed to the wilkes barre office because the scranton location doesn't manage parts. i called with the brand and model number. No one gets back to you. it's been two months and still no part and no returning of a call. so i physically went into the store and spoke to someone who wrote down my information and nothing still. now i have this expensive spa in the yard that holds cold water. i could have bought the same spa cheaper from Mohegan sun and got the same service.

If I could give these clowns a negative 2 star rating I would do it. Everything you read in these…read morereviews are accurate. Once they sell you something their work is done. Do not count on these fools to respond to any problems your having, I called 3 days in a row and never received a common courtesy call back. I just wanted a circular pump replaced, not a big deal. I finally woke up, went on the internet, found the exact pump from Vita Pools, got my plumber, and had it installed. No $250 show up charge which I read they have been charging their customers just to have someone come out. YOUVE BEEN WARNED, NUFF SAID

Always very helpful and knowledgeable. Make sure you sign up for their customer program. I always…read moresave a few dollars just buying normal stuff that I need for the hot tub or pool.

I will give this store 5 stars in praying Stacy comes back soon. I was in last week and wow I was…read moredisappointed. I can't give names because nametags weren't worn. I was told Stacy was out until mid summer due to a medical issue. Please please please let's get her healthy ASAP. I was treated poorly and the gentleman was not interested in what I needed. He and another girl were just having a conversation and ignoring me. The customer service was a big ZERO. I did put in a call to the customer service in hopes I get a phone call back. You have lost my business until she comes back.

They not only diagnosed the issue with my natural gas (Hayward h350fdn heater) they fixed it (gas…read morevalve not opening) and understanding that pool places are busy right now they came in a little over a week! I had the parts so I only paid for labor which was reasonable! The other places I called will not touch gas heaters and they were charging a fortune just to come out and diagnose problem without even fixing it! Then they never showed up ! Ty again Olympic for your professional reliable work!

From the owner: We specialize in In-Ground Swimming Pool Service; Above Ground Pool Service; Hot Tub/Spa Service;…read moreSwimming Pool Openings and Closings. This location is our Service Dept, Construction Office, Warehouse & Main Office.

I ordered a custom pool cover from Mike. Easy to deal with and the price was fair. Everyone there…read morewas very pleasant to deal with. Very friendly and I think the prices are good.

From the owner: Custom Pools and Spas by DeRichie Inc. provides swimming pool and hot tub service to the…read moreCarbondale, PA area.

Terrible, terrible experience. WE DO NOT recommend AT ALL (RUN)…read more Paid cash and waited 4 weeks for delivery (only after I called from not hearing from anyone), then it sat in multiple boxes strewn across the yard for another 3 1/2 weeks after high heat/rains, it was a mess as you could imagine. Then the Subcontractor came and ripped the liner off ground from old pool I took down and didn't come back for weeks (instead of coming to FINISH ours, he would go to others claiming he couldn't bump them, but continuously bumped me), which THEN CAUSED a MUD PIT.. it cost me more money to get modified stone then and constant labor to "try" and keep it dry.. it was a mess, then only then after repeated calls they finally came back and put the pool up and left an ABSOLUTE mess.. I now have to hire someone to remove the mounds and mounds of piles they left in the yard, on top of the empty boxes and garbage... this was hands down thee worst experience. DO YOURSELF A FAVOR AND DO NOT go here. Don't make the same mistake we made, horrific experience, absolute shame.

We purchased our pool in May. Paid in full. Waited a few weeks knowing they were busy. They…read moredelivered the pool supplies at the end of June. Which are now still sitting there in the yard ruining the grass. Then they outsourced a excavator. Who dug down deeper than the pool installers said needed to be done. He came and right off the bat tried telling us things were going cost more money due to rock and being uneven. We had all the supplies in the yard he needed. Fill, tamper etc. He said he had to come back with a different machine and could use our stuff but it will be an additional $400/500 dollars. So we ended up leveling it ourselves. Now waiting for the installer to come. 8 weeks now. Absolutely crazy. I called the store manager. She couldn't get back to me. Dorothy said it would be set up and done by the beginning of July. Dave in the warehouse says he doesn't know what their schedule is. My next step is calling the attorney generals office to report the bad business practices and services of this company. We did not order a pool in May to be able to use at the end of the summer. I understand the Covid issues however most of the counties have been in the green since the middle of June. I think the new norm is blame Covid for not providing good customer service. Outside work does not have the same guidelines as if your working in an office. Also according to Dorothy they didn't have much above ground pools left they were almost sold out and that was in May. The installers that came out to check after the excavator said he did not need to go down that deep and we could have raised it instead of digging down. We were filling it in at the time they came and they said what we were doing was good. They only need two inches. As you can see from our leveling job the ground did not need to be excavated 5-7 inches down. It just needed to be level. The excavator also left us a mound of dirt we have to remove, when when we asked him to move it to the other lot for us, he of course had to come back with a bigger machine and it would cost more. We had to refill in 3-4 inches what he took out. And level it ourselves. Right after I wrote the initial review we were called and told the pool would be installed the next day. However it's now 11:30 the next day and the pool man said it's hot, the guys feel like they are going to pass out, we can make it tomorrow. We said so we ordered the water the next day because you said you'd be here today, do we need to cancel it? He said he will try to be there by 1pm, we shall see. This is seasonal work, pool installation is only done in the summer and spring. yes it's hot in the summer, no surprise there. Pool installers did not finish on the day they came out. Coming back again.

Love this place the staff is helpful and they have all the products I need! Not to mention I get…read morecoupons!!

From the owner: Retail, construction, and service for all of your pool and spa needs. Our convenient location…read moreincludes parts, toys, chemicals, accessories, and water testing by our friendly and helpful staff.

We use them for all of our pool needs. We are having a little bit of trouble with some green…read morealgae. Took the water sample down ,they ran the test, talked with me quite awhile very thoroughly, printed a report and suggested what I would have to do to clear it up. They are ALWAYS very helpful. Highly recommend them

Friendly staff. Mike was great. They have a great assortment of products. This is where I get the…read morealkaline for hot tub.

This is the only pool store I go to! The workers are so helpful. Their prices are fair, too. Though…read morethey are small, they have had any supplies I've needed. Their pet supplies store, which is also part of this facility, has food, treats, toys, and more. I was also allowed to bring my dog in leashed on a few visits.

I called to have them look at my Hayward natural gas heater, understanding that pool places are…read morevery busy they were able to come in a little over a week. They diagnosed the problem, gas valve, I had the part and they popped it right in! Reasonably priced awe ...warm again. Ty ANOTHER PLACE was going to charge me $100 Just to diagnose the problem and then I had to fix it myself.

From the owner: We specialize in Above Ground Swimming Pool Sales; In Ground Swimming Pool Liner replacements &…read moreSafety Covers; Water Testing. We are also a retail location carrying pool and spa chemicals, floats, toys, parts and accessories.

I've been doing business with Rebennack Appliance in Kingston, PA for over 25 years and they never…read moresteered me wrong , I,ve also referred my family and friends. They have Great products and Outstanding Service ! When you walk into the establishment you are greeted like Family. Kind, courteous, and compassionate. Jim Broda has a great team ! George, Steve, Vince and the crew are professionals !!! Always satisfied !! Andrew P.

I was quite happy with the Rebennack Appliance store at 269 Wyoming Ave Kingston PA 18704. After…read moredoing research online finding what I wanted I called to get pricing. I spoke with George and struck the deal, I stopped by a few days later to see the appliances (fridge, range & hood) then purchased and set up delivery. A week later Aaron & Daniel delivered and David came to install the hood. So far so good ;) Rebennack's sure beat Best Buy!!!