Just had the worst experience with these people. The most disrespectful and discriminatory staff…read moreI've ever met. I have certain medical accommodations that are fairly easily worded around and usually I'm able to do them myself without much assistance but they told me they could not accommodate me do to the inconvenience to other customers. Absolutely disgusting!

Where do I begin with my review? Firstly the staff working, including the optometrist were…read moreextremely friendly. I ordered my glasses, opted out of the bifocal lens as usual and then the issues started. When I came in to pick up my glasses, they were 3 times more expensive than promised. The frames were there without the lens being placed in them. (you will see why he did this in a second...) I asked why the price had gone up and He said I had to get the Progressives! I was stunned. I explained that I ordered the regular lenses, have already waited over 2 weeks and that as a consumer, isn't it up to me what I am comfortable wearing?! Then he says that that's ok, he will do me a favor and order the lenses that I wanted.(are you kidding me, A favor?!) I decided to take my business elsewhere and emailed the owner explaining that he was very dishonest with trying to up sell his products. I kindly told him to cancel the order. A week later, I receive 2 phone calls (from the receptionist) letting me know my glasses were ready. Well that put me in an uncomfortable situation...Had I not already canceled? I chalked this up to the company being desperate to retain the sale, so given these hard times, I went to pick them up. It was literally as if this man/owner/control freak was holding my glasses ransom! I walked in prepared to be uncomfortable, however, his first words were, "So you want your glasses eh?" Unbelievable treatment! Please save yourself the stress, time and money and find a reputable, honest shop. Honestly 3/4 of the stock are manufactured in China, and I choose not to support imports as much as I can.

Thank you Charles for the amazing service .He took the time to help me pick out a perfect pair of…read moreglasses. Best service and Best deals! Great choice of frames. I really recommend this place.

From the owner: 50% discount designer framesread more

We had an appointment scheduled for 3:50 PM and arrived on time. We completed the preliminary test…read more(the one where you look into the machine at the little hot air balloon). During this time, Dr. Beauchamp was pacing back and forth, acknowledged us, and said, "I'll be right with you guys." However, at 4:12 PM, another patient was taken into the room instead. I asked an employee why we were being skipped since our appointment was at 3:50 PM, and she had no explanation. At that point, we decided to leave. We were already half an hour behind schedule, and no one could explain why. No thanks--I'll go where my time is respected.

We have been using Nepean Optometric for many years now and have never been disappointed in the…read moreservices they offer. They have never pressured us to buy any of their optical services (glasses etc.). We are all seniors and OHIP pays for our annual visits. Unlike one of the reviewers below, we have never had an issue with our appointments being cancelled or delayed. The doctors are professional and caring. The front office staff is very friendly, and welcoming. I highly recommend Nepean Optometric.

Great location and a great service. Clean, bright and cheerful location. Everyone was also very…read morefriendly and very knowledgeable. Each employee at each phase of the eye exam made us feel comfortable and were great at explaining what would happen next. They were also great at answering questions and clearly enjoy their work. Had a great convo looking at the photos they took. Following the eye exam, the staff in the main room were also great. They took lots of care to explain our prescriptions and what that means, which frames we can pick from, and help to pick ones that would match face/outfit/style etc. Great experience all around. Will definitely be back.

I have been going to Merivale Vision Care for just about three years now. I love the friendly staff…read moreand knowledgeable doctors. I have had one eye exam there and my 6 year old son has had two now. This was in total my 4th or 5th time getting an eye exam, and I was so impressed with what I learned about my vision and eye health. I had never experienced such an in-depth exam before, it was very thorough. We made a few notes and will keep an 'eye' on some of the things we discovered. My new prescription is excellent, although it took more time than anticipated. That being said, they advised me that they re-did it for the second time so it was perfect. I was happy to wait a bit longer to get it right. I have developed a very close relationship with the Merivale Vision Care team over the years, after attending and supporting a number of their fundraising events. PS- they are AMAZING with kids and have a very sweet collection of children's frames :)

I like the Vision centre at Walmart trainyards. The eye doctors and associate, Maria, are most…read morepleasant, thorough and extremely helpful in choosing frames. My experience a couple of years ago to the visit this week reaffirmed my choice to continue to come here. Wonderful service

Great service, very professional zand friendly. The Dr explained every thing as it happened. I…read morerecommend this eye glass and treatment center

This business refuses people in wheelchairs and in fact even removed the ramps from behind the…read morestore that made it accessible. They have also made new changes since the fall of 2023 to the interior so that those with mobility issues are not able to be in the office even if they did have a portable ramp for the front of the store steps. This is a huge insult! In response to JM's comment. No, this is true as I was actually refused entry and my appointment cancelled due to my mobility issues. A portable, easy to lay down and lift up ramp would solve the issue. However, I was informed that this won't help as the office has changed inside so that I can't wheel about in there even if I did gain entry. There is no space, this is what I was told. JM, in response to your need for a larger space to serve everyone: And yet last year I was able to fit in the waiting area and get an exam. I don't think that your space has suddenly become smaller. And in regard to your landlord not supplying a portable, light weight, easy to carry and place on the step out front to make your store accessible: This isn't something that the landlord would need to install as it doesn't get installed and would work like moving a chair from one side of the room to another. There is no point in my continuing comments to these excuses that you are making as the bottom line is: My appointment was cancelled this year by your office due to my need for that portable ramp. I don't expect you to truly understand how bad this feels for me. After finding an optometrist last year, I now must start over due to something as simple and easy as a portable ramp.

Fantastic group of people. It's a quiet, comfortable place that will help you out guaranteed.read more