Another BIG NAME that offers excellent customer service thanks to knowledgeable and enthusiastic…read morestaff who are well suited to their jobs. Booked our second holiday here the other day and now consider the chat with our regular Thomson rep (I won't embarass anyone with names) as all part of the process. A relaxed vibe in here (except on Saturdays!) where you can exchange money and book excursions and other things on top of planning and booking a holiday. Super easy to pay up all holidays, simply jumping in to pay off a wee bit more at a time up until 3 months before your departure date. Booked a holiday from here that was the backdrop to our wedding and it was amazing. We didn't have a great time with travelling, and when we told them about the specifics they were shocked and immediately got on top of it and fought our case with the parties involved on our behalf. Happiness.

The staff in Trailfinders seem to make it their life ambition to find you the best deals on…read moreflights/holidays that they possibly can. They're so friendly and enthusiastic - after explaining my needs, I fully expected the guy to say "ohmyword that sounds fantastic - mind if I come with you?!". Almost slightly scary. I used Trailfinders at the beginning of the year to help organise a holiday - I gave them dates, a list of possible locations, and my (tiny) budget, and they came up trumps with a bargainous trip, £50 below my initial budget. Needless to say, when I eventually went on said trip, we had a fantastic time, the flights worked out well, and the hotel was non-too shabby. Fantastic.

Trailfinders caters to both the student market and those looking for long haul flights. Not that…read morethey ignore other holidaymakers, but they seem to specialise in long haul flights, and have none of the stuffy, formal air of many travel agents. They are more than willing to seek out alternatives to the package approach, have access to plenty of options and know their destinations. I prefer to use Trailfinders, when I am not on the Internet looking for planet-destroying cheap flights, as I get the sense that they know their travel.

The service I've had from Stella Holidays has been fantastic. I've been booked on a short break to…read moreGuernsey, which I've had to postpone due to a family bereavement. The understanding and support I've had from Stella holidays at the difficult time has been outstanding. First class service, I highly recommend then.