I has a issues with a belt in my stackable and with oil leaking. Called and got a referral for…read moreTom. He came over and looked at my washer. He ordered the part and fixed it right away. He talked me through what was going on which I thought was great. Extremely reasonable rates. I've already recommended Tom to other people who have already called and had work done, and they were just as happy with the work as I was.

Several years ago, after working for a major corporate repair service for many years, Tom started…read morehis own independent appliance repair service in our area. Since (as we found out) the sole appliance store in our town only services appliances bought from their store, we were referred to Tom -- who promptly returned our call and scheduled a visit to repair our dryer. While he was repairing our dryer I inquired whether he worked on stoves too (as the igniter on my gas oven was failing). He said, "Yes, I do," and he was willing to take a look at it after he finished the dryer. It turns out he had a new igniter on his truck and ten minutes later our oven was up and running again. Tom apologized that the bill would be higher than he quoted because of the extra work -- but no problem for us -- the oven and dryer were fixed and the price was fair and worth every penny. Fast forward two weeks -- the dryer starts acting up again. So we called Tom and again he promptly scheduled an appointment. It turns our that the new part he installed had failed. So he replaced it -- at no charge -- because it was clearly under warranty. Hopefully everything will keep running for a long time. But if something happens -- we'll be calling Tom again -- and we highly recommend him for your appliance repairs.

Great job on the repair. Diagnosed quickly and fixed fast. Will use them in he future.read more

If you purchase a generator from Northern, don't expect any service. I called them in on a problem…read morewith my Kohler. From the start, it was obvious the "tech" didn't know much. He couldn't even find a key component on the generator that could be causing the problem. He left telling me I would be better off getting a new generator because the Kohler parts could exceed 3.5K. After 4 days I contacted them to find out what was going on with my repair. I believe the "techs" boss called me back and he too told me I would be better off purchasing a new generator because the Kohler parts would exceed 3K. So, I decided to fix it myself. With about an hour of troubleshooting and less than $150 in parts, I have a running Kohler standby house house generator again. It's no wonder why Kohler doesn't authorize Northern for warranty repair.

Outstanding service. After being frustrated with other Generac Dealers in the area to fix a on…read moregoing problem, Northern Lights was able to diagnose and fix the problem. They were prompt, efficient. Highly recommend if you need a generator or service repair.

Avoid. We had a very, very bad experience. First, they didn't complete the most important part of…read morethe project, which screwed up the next vendor coming in. Their other habit is to quote a project, and then everything about it is somehow harder than they originally quoted. Given the chance to make things right, they just want to argue.

Had a chance to utilize ICT services this past week. Michael Hurkmans is wonderful. Very…read moreknowledgeable and the job was done well. Have no qualms about recommending services. Office staff was also very helpful. Checked wiring and replaced a burnt switch caused by electric car overload and reoutfitted an sodium vapor yard light with marine cover plates for outlets and a LED bulb, which draws far less current than the sodium vapor. Very happy.

We called Denny on December 20 because our oven was not working. He ordered a part for us and…read morecalled us on the morning of the 24th and said he had the part and could put it in. We said you don't have to come on Christmas Eve and he said yes he could. He showed up and fixed our oven.. We were extremely pleased with the service he gave us. And he loved our dogs.

I had called upon Excel of Conover to clean my carpeting ... I received a quick response and found…read morethem to be very professional, yet personable and I couldnt have asked for a better job done! I will certainly call upon Excel for any future needs! I hope you do the same! Kudo's to Excel !! C. Krueger, Saint Germain, WI

Excellent service from A1 Septic Systems, and specifically to Greg and Dustin. We were having…read moredifficulties getting a septic company out to bid on a system repair. A1 sent a team within days of my request. Greg and Dustin came prepared. Having pulled a prior septic permit, they knew the system configuration. They fixed the issue on the spot. The scope of work was far less than the original plumber's assessment. A1 Septic Service will be our go to company from now on. Thanks!

Another 'horrible' review, same as several other reviewers. I Highly recommend choosing another…read moreservice. I received a proposal (conventional septic) and while the price was very reasonable, the staff and owner refused to answer my questions about why, among other things, there were four places within the agreement in which they could raise the price (I see another reviewer had this issue as well.) I contacted them on seven different occasions attempting to get an answer about the agreement and a soil test for which they said I had to pay. I was ignored and many weeks later, when I finally received a voicemail answer, their employee Bruce Collins, said 'the girls' had showed them all the emails I sent and they (he and owner Tom) "don't know what I'm getting at with my questions". He went on to say owner Tom won't address my questions and doesn't want my business. This whole thing reeks of them thinking I'm just a silly girl, asking far too many questions. I was thoroughly insulted by this response but more than happy to move on because what woman would want to do business with them after being treated this way? I just needed to know if I had a soil test. When I called back to simply find out if I had a soil test I could use to hire another service, I was met with a combative 'office manager' named Shannon. The phone was on speaker and my son was listening as I asked her to send me something stating I don't owe them for a soil test. She hollered at me claiming I was harassing them by sending them 'all these nasty emails'! I have a copy of every single communication and a timeline of events and nobody would consider anything I wrote or said, 'nasty'. I was again ready to let this all go but then I heard through the grapevine that the office manager, Shannon, told Cindy Collins (their employee Bruce's wife) that I am a 'b__tch'!! Full disclosure, Cindy is my sister-in-law and upon learning that I was being called names, I wrote a letter explaining all of this and sent it to the owners, at their home, so the office manager couldn't intercept my letter. I asked them to contact me for an explanation or maybe even an apology for this unprofessional behavior. That was on July 22 and to date, Tom & Candy Arts, the owners, have not responded. Terrible experience. Currently searching for another service.

Awesome! So very polite, detail oriented, and fantastic…read morefollow up! One of the best contractors I have ever worked with ...