I bought a LG range in Dec 2023 along with…read more the extended warranty. One evening we heard a loud crash coming from the kitchen. The stove was cold, not being used. I called Furniture and Appliance Mart in Rhinelander, were I bought the range, reporting that the glass in the front of the oven door shattered. They told me they would send the claim to the service department. After about a month I called about the claim as they told me to do. At that time the service department told me the shattered glass was not covered, even though the factory and extended warranty were in place. No one could be bothered to advise me about this, even though we didn' t have a range. I then went in to speak with the store manager and he told me he would forward my claim to the service department.because the store did not handle warranty work. I didn't hear from the servise department so I called them. They told me the shattered glass was not covered and I would need to call LG service department. I couldn't believe how I was being jerked around. I called LG and finally got some help. They are going to send a repair tech to my house to fix the range. All this took severAl months plus many hours on the phone to do the work that the store or the service department should have done. I moved to Rhinelander about 4 years ago. Since that time I spent several thousand dollars on furniture and appliances from this store. I would have thought I would have received some servise when it was necessary. I received nothing from the store and that's exactly what they will receive from me in the future! I will never buy anything from Furniture and Appliance Mart again.

I had the opportunity to experience the Bartell workmanship. Mr. Bartell went out of his way to…read morehelp me. I needed a key/lock for my commercial washer, which was on back order, but he found one for me and delivered it the very next day. He got my water working in a matter of minutes and I am eternally thankful. If you want quality workmanship and excellent service Bartell Appliance Services is for you and the cost is reasonable. Jodie A. Myers

From the owner: When an appliance your family relies on every day suddenly stops working properly, there's no need…read moreto worry about replacing it--in many cases, the item can be repaired. The team at Bartell Appliance Service in Lake Tomahawk, WI, has been fixing everything from freezers to washing machines for more than 40 years, so they're familiar with a broad array of brands and models and the performance issues they sometimes experience. The appliance repair team services major brands including Kenmore®, Maytag®, and GE Appliance®, ensuring your high-quality household items last for as long as they should. Whether the dryer stays hot to the touch long after you're finished doing laundry, or the oven no reaches your desired temperature, these factory-certified professionals will provide a range of repair options that get your household back up and running. Their technicians will go to your home, so you don't have to try to move the appliance yourself. Whether you need refrigerator and stove repairs to keep your kitchen running smoothly or dryer repairs to help you get the next load of laundry done, Bartell Appliance Service will provide efficient, hassle-free appliance repairs that save you time, money, and stress. To schedule an in-home appointment with one of their repair specialists, call (715) 277-2060 today. Their team provides service within a 50-mile radius of the Tomahawk area.

Really honest and great person. Was fast and hard-working and did a great job fitting a door into…read morean old Rhinelander house. Very, very reasonable pricing. Will definitely call again for future work.

From the owner: Over 20 years of hands on experience. One call can fix it all read more

We called Denny on December 20 because our oven was not working. He ordered a part for us and…read morecalled us on the morning of the 24th and said he had the part and could put it in. We said you don't have to come on Christmas Eve and he said yes he could. He showed up and fixed our oven.. We were extremely pleased with the service he gave us. And he loved our dogs.

I must admit that while I had seen this fairly unassuming building on 4th Avenue before as it's…read morejust off Stewart, I had no real idea what it was. That changed when my television needed repair and my parents recommended SEIM. I gave Denny a call and explained the issues with my 60" Samsung television. A true professional, he asked several questions to diagnose the issue properly and gave me several things to try. It became clear the backlight had likely gone out and he was confident he could further diagnose if I brought it in. He even gave me a cost estimate based on the likely issue. I brought in my television and was quoted about two weeks for repair, but he ended up having the issue diagnosed and parts in hand in just a few days. He also called me periodically to provide updates on the repair and confirm the cost estimate, making sure I was comfortable with everything before moving forward. In all, the repair was completed ahead of schedule and he also helped me with adjustments to make the screen view look as great as possible and even cleaned the unit and corrected an issue he found with the power supply. I couldn't be happier with the experience and would recommend Denny at SEIM Appliance without question.

Not a way to leave a customer hanging. If ya plain and simply don't no what is wrong with the…read moreappliance then just say so. 2 try to no avail then left me hanging with NOTHING. NO REPLY , NO ANSWER, my opinion may not matter much but I would never have them back in my house. Can't even close out house warranty with no response from this so called place .

Proceed with caution with this business. SHORT VERSION:…read moreUnprofessional, no punctuality, no invoices, charged an amount different than told. Do your due diligence with research before making an appointment. Continue if you would like the details of our poor experience. Our issue began March 25, and was not resolved until April 14. LONG VERSION: Our dryer stopped working, due to good reviews we called M&S on a Thursday evening. I told Mike what the issue was based on the code the dryer was showing, Mike said he could squeeze us in the following afternoon but if he got too busy it would be Monday, excellent. Friday came along and I wasn't hearing anything from M&S, I called him at 5:18 pm to see if he was planning to come. He said he wouldn't make it and could come Monday between 9-11. I was fine with that since he was squeezing us in, but a little disappointing that there was no communication from the business and I had to reach out as a customer. Monday came and he did show up, 45 minutes later than he had said. He looked at the dryer and then said he didn't have the part(not sure why he came empty handed when I told him over the phone what the issue was), so he would come back later that afternoon. He did come back, and tried to replace the part, it didn't work, he said it was a different issue and could come back on Friday between 9:15-10. He said total would be $467.15 & needed to pay half, so we paid $230, no invoice. On Friday my husband took off of work, finally at 9:55 after not hearing anything from M&S, we the customers had to contact and find out what was going on. M&S said they wouldn't be able to come until 1 PM. M&S then didn't show up until 1:46 pm, almost 4 hours after the original appointment time, no notice from the company. He replaced the part and ran it for 10 seconds with us, at the time it ran for the 10 seconds. He said we could get a $25 discount for a Google review, I had left a 4 star review (have since deleted because of what transpired after). The whole total was supposed to be $467.15, I paid $230 the first day, then he still charged me $223.82 (after my "$25 discount"), that totals $453.82...the math isn't matching, again no invoice. That night my husband went to do laundry and the original error code came back on the dryer and would not run. I texted M&S the following morning, a Saturday within his business hours, to inform him that the dryer was not working and asking for a refund because we just wanted a new dryer at that point and had been without a dryer for almost 2 weeks as a family of 5. I got no response until 7 hours later when I texted again, someone else supposedly answered and Mike was at a funeral and would get back to me later, that is fine, I left them alone out of respect. Monday came around and I had to text M&S again asking for a refund. He was very unprofessional in his response basically acting as if we broke it, accusing me of calling him a scammer when all I ever did was ask multiple times for a refund, saying he would refund it and that there is a restocking fee. I immediately asked restocking fee price and what amount the refund would be, I was left with no response for 48 hours. At this point I decided to file a dispute with my credit card company, I filed 4 days after continuously asking for a refund and getting no where. Suddenly the day after I filed my dispute I got an answer from M&S offering to meet me to get the part and give a refund. He came 2 days later and gave me a cash refund. I immediately called the credit card company and requested they cancel the dispute. 2 weeks later, after the dispute merchant deadline had come and gone M&S started sending me nasty texts. VERY UNPROFESSIONAL. Photo evidence of unprofessional texts, and dispute dates/charge amounts so there can be no deception

Mattson's is so professional and honest. It feels really good knowing I can trust them. I've called…read moreasking about a problem with my old fridge and Darryl called his technician and told me how to do a DIY fix and he was right, that's all it took. It would have been easy to tell me it was a serious problem and make a sale but they're honest and it's been 2 years now and no more frosting in my freezer! And Randy the mechanic is great too. He knows his stuff and is pleasant and professional. It's a shame professionalism is so impressive these days and not the norm, but I'm so very glad we have Mattson's here in Ironwood.

They did a great job of delivering my washer dryer Johnny Steve stuff upstairs, and taking the old…read moreones up a steep step of stairs