The Staff and Dr Clark are all great and caring for every pet that walks through their doors…read more Highly recommend this clinic! They try and go above and beyond for their customers.

Took our dog Bentley to the groomer here today. When we got there the gal walking him back said…read more"same as last time?" I said yes. We were just there in January. I then pick Bentley up and he is completely shaved.... In the dead of winter. I let them know that I had meant for him to get a sanitary cut and a bath not completely shaved. They said that they do not document bath + sanitary cuts, only "full grooms". Obviously a miscommunication. Dr Clark gets on the phone and I let him know I was unhappy that my predominantly outside dog was completely shaved in February. He was going over the logistics of their computer system and specific grooming terminology trying to find out where things got messed up. He then offered $25 off of my next grooming. I said that I had just paid over $100 and my dog was supposed to get a bath and he is now shaved. He said he has to pay his groomer and buy shampoo and he can't just give me my money back. Then he said giving me my money back is not going to make my dog any warmer. I'm so surprised by all of this. Customer service completely out the window. Apparently this is how their business works: They don't document baths + sanitary cuts -my fault I didn't know this They said same as last time- my fault I didn't know that meant last "full groom" in September not when I was just here in January When a customer is upset by a service being done incorrectly due to a miscommunication it is the customers fault for the miscommunication not the staffs I was told if I wanted a refund then I would have to find a different groomer. This is obviously not the groomers fault. It's a communication issue within this vet office. Heads up for anyone else doing business with Pet Care & Surgery Center

when my cat passed they had no respect to keep quiet and he didn't arrive at the crematorium for 2…read moreweeks. then proceeded to NOT call me whenever my cats ashes arrived back. will be taking my services elsewhere

did not give much care about the fact i just put down my dog, it was been a few years, i miss her…read morebut i just want people to know that they don't seem to care if you lose a pet you've have for 10+ years

Our beautiful long hair chihuahua came from Lori. She was…read morewonderful to deal with and even helped with a medical issue. Lori is amazing to deal with. Our baby will be 5 in Nov.

In November of 2025, my husband and I decided to purchase a puppy thru Pawrade Puppies. The…read morebreeder in Lamar, Missouri is Lori Berry. BEAN (prior name-Elmo) was ill upon arrival and two vets in our state verified that he had contracted PARVO prior to, or during his transport from Missouri. PARVO is a horrible disease! Lori refused to acknowledge any part of her liability, which ultimately left my husband and I with an over $12K medical bill that we are trying to recover, at least some part. As a result, we are filing complaints to bring light upon our plight. As senior citizens, this is a sad affair. There is little doubt that Lori believes in her business as a chihuahua breeder; however, it would have been nice to have her meet us half way to recover at least some of our costs, and to acknowledge that one of her puppies was ill. Breeding dogs DOES come with responsibility and follow thru. Be careful if you are thinking of buying a puppy from this Missouri breeder. Thankfully, our little BEAN is now healthy, happy and thriving. But our financial problems from this purchase shall go on for some time.

I have been going to Critters & Pals ever since they opened their business. I love the excellent…read morecare my pets receive every time and the fact that Dr. Martin is very caring on every issue and does what needs to be done to get my pets healthy when there is something wrong. She will talk about prognosis honestly and if you contact her after hours, she always calls you back. I will always take my pet care needs to Critters & Pals.

Absolutely amazing experience! This pet store is spotless and smells great -- which is rare and…read moreimpressive. All of the animals looked healthy, happy, and incredibly well cared for. The staff is beyond knowledgeable and genuinely kind, and they truly went above and beyond to help me. You can feel how much love and pride they put into this business. I can't recommend this place enough and will 100% be back!

great place great owner. takes the time to explain everything Lots of product and supplies…read more Something for everyone

My mother started taking her Yorkies to Karen's years ago. My mother thought the world of Karen…read more She's professional, thoughtful and kind. I believe one of her biggest assests is that she loves and cares for animals very deeply. My mom passed a few years ago, and I've continued using Karen for grooming my mom's shitzu whom I've adopted. I too would strongly recommend Karen to anyone who needs a trusting, honest and kind groomer. Toby (my dog) also feels very comfortable and safe. Karen's prices are also very reasonable.

I just took my 7 month old Maltese/Yorkie puppy here today! I highly recommend taking your pup…read morehere. The price was very reasonable. I felt comfortable leaving him with Karen because she was such a nice lady! He looks very cute now with his new look.

Best veterinary clinic around. My pets were treated as if…read morethey were theirs. Truly cared for my dog Chewie and all my other pets I have taken there

We are from out if state, returning to see family. One of our dogs, my old man terrier mix acted…read morelike he couldn't pee. I called just going down the list of vets in town. First one was too busy, second one got an answering machine, third one, doc himself answered. He fit us in even though they were busy. My old man is just fine, as he was checked and pee was tested...I would come back here with confidence anytime.

Provides a great service to community at discounted rate, but customer service from staff needs…read moremuch improvement.

Gina and the help this company brings to the animals and this community is a true blessing. They…read moreare amazing.