Worst place I ever had to deal with. I simply asked them to fix my snowmobile and when I turn the…read morekey I want it to start. They couldn't even do that. They return my snowmobile on a trailer and the gentleman who dropped it off had to pull it 10 times before it started. And the battery was dead! All they did was put new carbides on the skis and charged me $1,400! Worst place ever!! If you have any machinery do not take it to these people!

Where to begin... I dropped my sled off for a Recall to…read morereplace a cracked Team clutch, as I had inspected and noticed the cracks, then found out about the recall. I had let them know the clutch was for sure cracked. They had claimed to have known the recall process with Arctic Cat and have experience with this specific issue. 11/22- Drop my sled and trailer off, told it was a good time to get in before they got too backed up. Quoted less than 2 weeks. (Friday) 11/29- Told parts were in, they'd have it done in a day or two. (Friday; Saturday/Monday) 12/2- Told "upon inspection, we noticed your clutch was cracked" In which I kept my cool and explained the situation, as the tech I had spoken with originally no longer works there. They told me they would get in contact with Arctic Cat to expedite the process. (Monday) 12/13- I am told they had to send my clutch in to Arctic Cat to inspect, that they had the new clutch in stock, so they were just waiting on approval. I am offered to pay $7XX.XX, which is then re-quoted at $564.00 without the cost of the clutch guard (which is free under recall along with a new clutch if yours is cracked), to install the clutch which could be reimbursed when approved by Arctic Cat. (Friday) 12/20- I am told they are still waiting on Cat, and that I could pay for the clutch to avoid waiting. I ask about them calling Cat with more excuses and "waiting to hear back" lines from them. (Friday) 12/20- So I call Arctic Cat myself, explain the situation, give my VIN, to which I find out a claim had not even been made for my sled... Also, the process is totally different... only requiring photos of my cracked clutch and the dealer to inspect my sled, nothing about shipping the cracked clutch in. I ask Cat to call Grace Performance and explain this so I can get my sled back asap. (Friday) 12/20- Grace Performance calls me to say "great news, your recall was approved" however, they stated they needed to order clutch weights, as the clutch doesnt have them. Another 1-2 days. (Friday) 12/21-23- called both days inquiring about the clutch weights, and finally told on Monday the 23rd "clutch weights are showing January 21st eta" to which I inquired about being able to pick my sled up without the clutch weights, and just get my own to put in, and was told "I cannot do that" I demanded a manager, explained to him that I was the one who called Arctic Cat, how everybody had dropped the ball, to which he had zero care in the world about it based on the tone in his voice. (Saturday/Monday) 12/24- sled picked up without clutch weights, sled appears to have been left outside and had snow on it, dirty track, it was spotless when it went in... and left inside my trailer for storage while at their lot. (Tuesday) Worse experience ever, borderline extortion to con me out of money on a recalled clutch job, to which they were hoping I'd say "just do it, I'll pay" and them tell me "your clutch wasnt approved" when they didnt even start the process and lied about how it even works. This reminds me why I do my own work, except for a recall for a free clutch.