· Knowledgeable/Capable
The moment we spoke over the phone, he immediately put me at ease and felt assured that he could help with my case. He had a very good grasp of the process, mechanics of the system and the interdependencies of the case. He took interest and ownership, he was purposeful in his approach, he was well informed and he was an excellent representative of my case in court! It took only a week to resolve my case, a speedy process.
· Sense of Urgency/Follow Through
Once he was provided with the information and discussed the detail of my case, he went to work. He was able to connect with the relevant departments and navigated the system. He was thorough and complete in the preparation in the entire process of the case.
· Excellent Customer Service
I live out of state but he was accessible. He had a welcoming demeanor, attentive, responsive to inquiries and has excellent customer service.
· Drives for Positive Results
It was clear during the entire process that his main goal was to deliver a positive outcome in my favor. He achieved that!!! He was instrumental in reducing my case from 4 to 1 charges. He was strategic in the planning and execution that led to a favorable and fair outcome of my case.
Don't call this counselor last, call him FIRST!!
Thank You, Atty. Eric Bates! read more