So much for their guarantee return policy! The cashier seemed disinterested in helping me and kept waiting on other people instead of me. I ended up leaving the store in a very frustrated state and actually left my products on the counter!! After checking Bath and Body products on YUKA App, probably shouldn't be using their products anyway! read more

Do not work here. Girlfriend was scheduled for 6-11pm and she did not walk out until 3 in the morning. No communication with management at all. This was not the only time either. read more

I have a love-hate relationship with this company. Who can deny how fun it is to go into a store full of good smelling things? But I don't understand why they bring out scents, get you to try them and some of them you hate but some of them you love, and the ones you love they discontinue them to never bring them back again. Oh they'll tell you to watch out because there will be times of the year when they might show up in the stores, but they never do. I want perfect peony, meditative Waters and Renewing Meadow. Because I know how they are I only use little drops of my favorites. Please! Get rid of those Gingham scents and bring back something that really smells good! read more

Bath and Body Works store can be overwhelming scent wise, however when I went that wasn't the case. I love when they have the foam hand soaps on sale. I usually pick up at least two when on sale for under $4. I got the cranberry peach and another holiday scent. So far I'm enjoying the cranberry peach and love the lasting scent of the hand soaps. The sales associates are helpful and friendly. The layout of the store is typical of bath and body works, spaced out as much as they can. They follow the standard COVID restrictions. read more

Jon and I had an appointment in the area but had a little time beforehand, so we decided to stop in a bath & Body. I wanted to see if they had any fall stuff out yet. When you walk in, they have a bunch of hand sanitizer gels and sprays for you to use, which is nice. We were greeted immediately and pointed towards the fall goodies. Candles and hand soaps! They'll put out more items as we get closer to the season. I usually wait for a sale to buy my favorite 3 wick candles, but I was eager so I paid the full $25 for a damn candle. It's Pumpkin Cupcake and smells delicious! I got two single wick candles as well (2 for $20) in Eucalyptus Spearmint, one of my all time favorite scents. Jon and I also picked out 6 foaming hand soaps for $25. I love these soaps. The scent lasts on your hands for a long time and they foam and lather so well, plus they're moisturizing. We chose lemon, pumpkin cupcake, bergamot & chamomile... aaaand I can't remember the other 3 right now but 2 of them are autumn-y and the other is something citrusy/flowery! The staff here was so kind, all in masks, and made sure everyone social distanced. I'll be back when there's a sale for sure. read more

took my kids to use their gift cards today and had two baskets full. A young lady checked me out i handed her everything in both baskets spent $120 dollars. got to the car and my son noticed two items not in there. so, I took both bags walked up to counter and approached kindly and asked her why she did not put the hand sanitizer and holder in my bag and her response to me was I thought you didn't want it. I responded with I handed you both baskets never said anything about not wanting it. she took that into offense and went to tell me I had the attitude; she made the mistake and all she had to do was keep her negative attitude at home and not with customer service. I will not be back at this store ever again! Cashier # 3820782 read more

If you're going to shop at Bath and body works in Arlington, I definitely recommend Parks mall or N Collins by the stadium. Some of the people there are friendly, and others are arrogant. This is coming from a previous B&BW employee. I worked there almost 2 months and never got paid. Finally I was able to get a hold of HR. No one in my training had ever showed me how to update my direct deposit or use the system other than the register. read more

There is so many kinds of scents for everyone that I doubt you could leave without buying something here. The store is much smaller then the ones I normally see in a mall so I did notice a much smaller selection of candles. Service is always great so it was what I expected. Parking the only issue, lots of great stores near by so be prepared to walk always. read more

Bath & Body Works - They no longer sale the candles but the rooms fragrance they do. - Cosmetics & Beauty Supply Near Me - Arlington, Texas

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Clean, organized and friendly. The entire staff here is very helpful and take their time to answer your questions. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Arlington, Texas

I love Bath & Body Works, and will continue to shop at Bath & Body works, just not this one. Placed an online pick up order, and the associate that helped me was just rude. I wasn't able to access my order due to limited service, and she rolled her eyes at me, even when I showed her I was trying. I understand someone having a bad day, but eye rolls are unnecessary especially when you're in the business of customer service. read more

What girl doesn't like lotion??? Don't answer that... I will say- I only go when i have coupons or I know they are having a clearance sale. I am completely addicted to their foaming hand soap in Winter Candy Apple- to the point I want to lick my fingers after I wash them- good thing its antibacterial! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Arlington, Texas

I am eagerly waiting the return to their permanent location. This location is smaller, but the deals are always big!!

The new location is bigger and more spacious. The aisles get a little crowded for me because I usually have a stroller.. but that's the way it is even at the ones in malls. They have the same selection as any other store, if not more. I really want to applaud their work on the annual candle day sale today. They are the only store in the area that actually controlled the number of people in the store so everyone inside could shop as comfortably as possible (kind of hard to do anyways while carrying 50 pounds of candles!) They only let a few people in at a time, and you have to wait for people to leave to go in. The lines at the checkout weren't too bad, either. They even had staff members running around to find certain scents for people. All in all, it only took me about 30 minutes total to get in line, get inside, get my cheap candles, and checkout. The bonus of shopping in store versus online... you don't pay shipping AND they let you use multiple coupons stacked on top of deals... so I got an extra 20% off plus the candle sale! It was an epic win today. Can't wait for the semi- annual sale! read more

Bath & Body Works - In case you need help picking... these are the best seasonal scents! - Cosmetics & Beauty Supply Near Me - Arlington, Texas

Usually I try to give places where I have had a bad experience a second chance. But when I visit and virtually every single time I leave with a bad taste in my mouth, it's not just me. On my most recent trip to this Bath & Body Works store, I had a gift card I wanted to use and I also wanted to take advantage of the semi-annual sale. When I walked into the store, the associate just awkwardly stared at me. To break the awkwardness of our interaction, I spoke and said hello. Instead of offering a bag or telling me of deals in the store, the associates at the front just continued talking to each other. When I made my way to the register, I proceeded to walk to the counter and the cashier said into the walkie that she was leaving at 2 pm and that someone needed to come relieve her at the register. Not hello or some other standard greeting. She communicated that she was ready to end her shift and acted like I was bothering her. As someone who worked years in retail, I truly sympathize with retail workers. However, it is never acceptable to be rude to customers simply because you're ready to go home. I checked my receipt on the way out and sure enough, it was 2:01 pm. Too bad there wasn't a survey on my receipt so that I could communicate this experience via store survey. Needless to say, I will only shop here in the future if I have a gift card or am here to redeem a free item. This store is not deserving of being patronized. read more

I just had the most comfortable experience in this store. There were two women standing at the door greeting (normal behavior) so I come in and one is very nice and welcoming. I begin to look around to see what new scents there were, and the lady with the shoulder length hair I notice starts following me around the store. (I think it's important that I didn't have a bag or purse, just cell phone and keys) I go look not even touching the products and she continues following me. There or other people in the store and I noticed no one was checking for them. I began to ask her for samples so she knows I see her there. She goes to whisper to the other associate at the door and they laugh out loud. At that point I knew she was making a comment about me. I didn't say a word I just went to thE counter and paid for my items and left. This was my first EVER uncomfortable experience in bath and bodyworks. It's even more disturbing that we were the same race. I hope no one else has to experience this. That made me really sad. read more

Rudest girl at check out yesterday! Talking to me like I was an idiot or like I was bothering her. She should not be working with people or any kind of customer service. I went in with my sister and she even noticed how rude this girl was. I'm all about customer service and this did it for me. Will not come back to this location read more

A guy name Andy was very rude asking me about the coupon that I got from my phone. I am a regular loyalty customer and that's how they treated me! I will never come back here again. I never had the problem before read more

Simply make sure to double check your transactions before you pay, and the new employees there, sometimes they try to convince you to buy more bc of the many discounts they offer, but they don't realize they're all for different types of items. Lovely ladies there and very helpful. As for the offers look them up and be aware. Sometimes the employees are not aware of all their sales. read more

As a past Bath and Body Works associate, I am disappointed. This place has very poor customer service. I just left and I have to say that I plan to make my visits very few and far in between. EVERY time I walk in this store, I am never greeted nor am I asked if I need help. I feel like I am being judged if I ask to use a coupon or a gift card (as I did today). Luckily, I didn't spend much time in here today...got in and got out. Then I thought, I always do that when I come to this particular store. That is because the associates make customers feel uncomfortable and unwanted. When I checked out with my purchase, I was not greeted nor was I thanked. She was busy talking to another associate and I think I interrupted the convo, so for that I am sorry! To top it off, my 3 full size products barely fit In the little plastic bag. Am I not deserving of the paper bag with handles? Upon walking out, I was watched like a hawk when I stopped to sniff a scent I had been eyeing online. Smh.. This Bath and Body Works will receive little if any of my business in the future. I can spend my hard earned dollars somewhere that appreciates my business. read more

Very clean store, friendly staff. I love that they always have promos of one kind or another. I love their spa line and men's products for my husband. I use their plug in scent diffusers in every room and they are low maintenance and come in a wide variety of scents! read more

I'm not one for this place but the women in my life love this place. It smells like the products throughout the store which is good I suppose. There is a wide variety of items and smells so you are bound to find a scent you like here. However, weekends are crazy in the Highlands so the lines are crazy. Since the store is small, it can get cramped in the store. read more

Employees are rude! I purchased items and was supposed to get 20% off from a coupon on the iPhone app. Sales associate did not give the discount and when I went back to get it they were so rude about it as if it were my fault! read more

I needed to purchase a gift for family members and I found 3 perfect candle holders. One was missing a sequin, but you could hardly even tell. I asked "Do you have any more of these?" And the cashier says to the assistant manager "She wants a discount on this because it's missing a sequin." That is not what I asked. The assistant manager takes it away and says "That's damaged. We can't sell it." She leaves and we ask for her to come back. We tell her we want to pay full price and buy it because we like it as is and we want to speak to the manager. "She's on break," she says, "and we can't sell it because it's damaged." When I asked what they were going to do with it, another cashier said, "We'll throw it away." Very bad customer service. read more

When walking in my mother overheard a rude comment about her footwear by a male employee. I didn't get his name but when confronted about is appalling comment he acted as if this was the first he was hearing of this comment. My mother had a handful of items ready to check out but so bothered by this comment decided not to spend her money at a place where she felt uncomfortable. As she walked out my whole family put back our items and walked out beside her. Hope you enjoy your manager talking to you about your lovely comment. So sad that a loyal costumer would be treated like that. read more

where do I start lol oaky the last time I was here and my mom was with me as soon as we walked in we could not even smell anything before one of the associates came up to us asking if we needed help with anything..now I don't mind if someone ask me if I need anything when I walk in a store but NOT A DOZEN TIMES! this lady was on us like white on rice you would think we were the only ones in there (that store was packed that day) any-who I kept telling her ''Oh im just picking up a few things'' because I literally have over 250+ products from them (I know im a addict) she was like oh really but you really need this scent or that scent im like I have this and that scent... then she started a convo with my mom but wasn't really listening she was talking over her and telling my mom what else she needs to buy (im like side eyeing this chick like really) she was really over killing the sale that day I had to literally tell her we got it now thanks for the help lol ...with the parking at this location it's not guarantee to get a spot at the door because it's ton of stores around it's like a outside mall so you might have to park and walk there ....overall the store was clean and fully stocked but the worker ruin the experience that day wish I would of caught her name read more