Horrible customer service. They opened our pool this year…read moreand did a half assed job. Everything they needed was in our John Deere storage room but they didn't even look there (25 ft from our pool). Everything they stored last year when they closed our pool was in the exact same place this spring, they didn't even look for it. They didn't put our pool cover in the storage bag, didn't install our ladder, didn't hook up our back flush hose, and put the wrong skimmer in the pool. When I called to complain, they acted like nothing was their fault. Won't use them again.

We have used this business for years. This season we needed to replace pieces of our sand filter…read more They ordered it, but unfortunately it was the wrong part. My husband returned it with no issue. We then proceeded to order the correct part online. Which cost us considerably less! During the wait we misplaced an O ring. My husband returned to Doug's knowing they carried it. As soon as he showed up the owner asked him what he was doing there and told him he would not sell him anything and to leave. No reason why. Just that we were no longer welcome at his store! Luckily we were able to order the piece online again at a considerably lower price. We will no longer do any business with them due to their over pricing and rude behavior!