Repairman here within 2 hours. He has to order a part and will be back in a few days. Alex was…read morequick to diagnose the problem. He was efficient and very personable. I recommend this company.

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Peter from Cotswold has been our quarterly guy for about 6 months and every single visit has been…read moregreat. He checks in about any new concerns before starting, always on time, always professional. We had a spider issue early on and he came back between visits for an extra treatment at no charge. Haven't seen one since. The quarterly plan pricing is really reasonable for the peace of mind. Office line was busy a couple times when I called but once I got through everything was smooth. Glad we found them.

Peter has been servicing our home quarterly for about 6 months now. Always shows up within the…read morescheduled window and always checks in with us about any new concerns before he starts treatment. We had a spider issue a couple months ago and he came back within two days to do an additional treatment at no extra charge. Thats the kind of service that earns loyalty. We havent had any bug problems since starting with them. Really happy with the quarterly plan and would definitely recommend Peter and the team.

Ken did a great job repairing my Viking rang and hood that is 22 years old. Thank you so much! My…read morehood purrs like a kitten! The exhaust fan was replaced with a new one and he made all the adjustments so that it turned out like a new one.

Excellent! Polite, professional, and very knowledgeable! Back to baking just in time for the…read moreholidays! Highly recommend!

I called CLT Appliance Repair to look at my malfunctioning LG washing machine. Our technician was…read morequick to diagnose the problem and promptly ordered a new replacement part. Installation was also quick. Overall I am satisfied with the work completed and the professionalism of the technician. The company was communicative via calls, text, and emails which I appreciate. The company charges diagnostic fee and that is waived against the total bill.

The refrigerator was repaired for ice buildup in the refrigerator section, and also for a broken…read moreicemaker. Technician Shawn was very knowledgeable, thorough, efficient, and got the parts required for the repair. The repair saved having to make a new refrigerator purchase, for now. Very quick response to requests for information, updates, and repair requirements. We would hire them again.

Outstanding and effective appliance service! 5 stars is not enough. Quick service and excellent…read morecommunication. Very knowledgeable and detailed. I'll call Summerlin's again the next time I need appliance repair.

I contacted this business at 9:00 am on a Friday morning for a refrigerator that stopped cooling…read moresomething Thursday. The young man I spoke with was courteous, professional, and transparent about what he would or wouldn't recommend for likely problems. Although he had set service appointments in the morning, he said try to be onsite the same day if possible. He contacted me about noon and advised he'd be there in 30 minutes, and was right on the estimated time. After inspecting the refrigerator he diagnosed a freon leak and discussed the costs and potential for further problems even after a repair. I was impressed with his commitment to ensuring a quality outcome and his concern about the age of the refrigerator requiring more expensive repairs in the near future. He could have made a significant amount of money fixing something in the short term, but chose to focus on ensuring I well-informed about likely near-term additional costs. Also, the service visit charge was very reasonable. Great professionalism and ethics; I'd gladly contact Summerlin's for any future appliance issues. Also, the service visit charge was very reasonable.