Never called me back after requiring a message. Calked2 different numbers to no availread more

I have used this business before for both a clock move and routine maintenance, but that was about…read more5 years ago. Since then something has clearly changed. I called last week to set up an appointment for a clock move from my previous residence to my new one. They told me they could do Thursday 6/29 between 10 and 11. I arrive at 10 on the dot, in case they were to show at the earliest point in he appointment range, to find a paper stuck in the door with their business's information and "no show" written on it. Now, I have had everything from pianos to safes to appliances moved or delivered in the past month, and large bulky item appointments are handled on a time range. Much like various repair calls (HVAC, plumbing, etc.) and any other number of services, you make sure you're there throughout the range they give you, and when they show they perform your service. Not this business apparently. When I called to inquire as to what the mixup could have been, and after hanging up on me once, he confirmed that my appointment was at 10 and that he had left at 10. What? First of all, that has to be a lie, because I was there at that time, and I have Ring cameras that can confirm that. He left BEFORE 10 am even came and went. Second, who leaves a scheduled appointment in the dust without so much as a phone call or waiting even 5 minutes? He claims he was 15 minutes early and left promptly at 10. Ridiculous.

I wanted a custom piece made for my daughter. They delivered something that should be a family…read moreheirloom for generations. My late mother had a light blue cameo necklace that she wore daily. She never took it off for several years in 1970's. She still came back to it on occasion for the next 45 years after that. It was just costume jewelry and the decorative color had worn off the metal pendant. One night I was showing my mother's jewelry to my daughter. She thought this piece was particularly pretty. I took the cameo pennant into Falls Jewelers to see what could be done to make the piece something that my daughter would value forever. They suggested creating a base for the cameo in silver that was more simple and would showcase the cameo. They also added a nice bale to the pendant. The finished product is beautiful. My daughter loves it. It has monetary value as well as sentimental value.

The service at this establishment was exceptional. From the initial phone call and throughout the…read morerepair of my son's Omega Seamaster watch. Heather, Seth and the whole team did everything humanly possible to make sure that I was comfortable. Like being with family really.

Quick Fixes is actually quick! Located in Concord Mills at a stand in between Burlington and Kids…read moreFoot Locker. I came here to have my son's necklace repaired that randomly broke in the middle of the necklace. I brought over the necklace around 5 pm, he viewed very quickly, told me it would take 20 minutes to repair and cost $22. I walked around Burlington and when I came back it was repaired. I couldn't tell where he actually repaired until he pointed it out. I wish I took before and after photos. Awesome service and he gained a returning customer!

I needed my bracelet not only repaired but made a tad bit longer ( it was my grandmother's). Not…read moreonly was he FAST, the work was beautiful. The quality of work is incredible and I am honestly amazed at the prices! I have already recommended them to my family, friends and neighbors!

Always professional , friendly and willing to make/design what we truly want! Mario is a craftsman…read moreand his work is always a quality piece at a fair price.

Mario at A Bonnart Fine Jewelers did a complete overhaul on my Grandfather's old Longines Watch and…read morebrought it back to life. My Grandfather originally purchased the watch in the 1940s. When I brought it in to Mario the crown was broken and the movement didn't work. He fully repaired the movement and the crown and gave it a nice polish and cleaning. Now the watch works perfectly and looks fantastic! I highly recommend A Bonnart Fine Jewelers. Btw, they also have a very impressive collection of pre-owned time pieces.

Small coin shop... Nothing fancy…read more. 3rd generation shop.. This is their 2nd location..

Aaron & his team are wonderful, honest, & knowledgeable people…read more My mother has been coming here for any of her fine jewelry to sell or get authenticated for a few years. She's deaf and has had nothing but nice things to say about Aaron & everyone that works here. Other people may try to take advantage of someone being deaf but They have always had the time and patience for her & helping her. Today I brought in a pile of costume jewelry & silver to be authenticated. Eventually selling them the silver, and they gave us their honest opinions, answered any questions I had which may be silly to them but they were kind and patient with me. They give you honest market value for all of your items & your gold/silver to sell by weight. they are definitely a place I will be returning & highly recommend to ANYONE. amazing people!!! thank you!!!!!

I just made my 2nd Rolex Purchase with the incredible group of experts at Sumpter's Jewelers. My…read morefirst being 5 and a half years ago. There is no where else that even comes close to getting what you want in your hands any more efficiently than the Sumpter's. I walked in the store and didn't immediately notice the exact Rolex I was looking for, but I happened to notice the exact model was being worn by the Owner, which he takes off his wrist and sells me straight out at a great price. I can't wait to increase my collection via Sumpter's. I can't tell you how important it is to have a go-to location that I can trust instead of these online vendors in which you don't really know what you might be getting. These guys are the Best!!! Go see them, this is not a paid or compensated endorsement it's just a happy customer who really has been treated right, not once but twice now. All my best, Dr. Richard Dean Thomas

Apparently replacing a watch battery has become a multi-week engineering project…read more I dropped off my Tissot watch at Sumpter's Jewelry & Collectibles on July 21 for what should have been one of the quickest and easiest services a jewelry store offers: a simple battery replacement. Judging by all the glowing reviews, I expected competent service. Instead, I got an endless parade of excuses, contradictions, and complete silence. After waiting about an hour, I was suddenly informed that the "watch guy" wasn't there and was supposedly on his way. Strange how that detail only came up after I'd already been sitting there. Then the story changed again. I was told the technician had accidentally damaged my watch's seal and that it now needed to be replaced. So my watch somehow left my possession in working condition and immediately came back with more problems than it arrived with. When I offered to wait, they insisted I leave it because the watch technician wouldn't be available anytime soon. Fast forward to July 29. Eight days later, after multiple phone calls, repeated promises that someone would call me back, and absolutely zero follow-through, I finally got the "watch guy" on the phone. His explanation? In over a week, all he had managed to accomplish was putting the back of my watch back on. That's it. He hadn't even completed the pressure test to restore the watch's water resistance. Apparently, after eight days, we're still working on Step One of a battery replacement. The most impressive part of this experience wasn't the repair--it was the complete lack of communication. Not one proactive phone call. Not one update. Had I not kept calling, I'd probably still be wondering whether my watch was even there. At this point, I'm genuinely questioning whether all of the glowing reviews reflect the service I received because my experience couldn't have been more different. If replacing a battery turns into damaging a seal, leaving a watch untouched for over a week, and requiring the customer to chase down every update, I'd hate to see what happens with an actual repair. If you enjoy wasting your time, hearing a new excuse every time you call, and wondering whether your watch will ever be finished, this is the place for you. If you value professionalism, communication, and the expectation that a basic battery replacement shouldn't become an eight-day saga, I'd strongly recommend taking your watch literally anywhere else.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

Ive used signature jewelers, several times And have never…read morebeen disappointed just Recently i had a rolex refurbished and was Priced 40 percent higher by the larger jewelers and then they called me to say the watch was ready and said they were able To save me an addional $500. You don't Find that now a days.

Quick. Excellent work. Welcoming environment. Visited for repair, but I wished I'd been there to…read morepurchase, too!