I needed my bracelet not only repaired but made a tad bit longer ( it was my grandmother's). Not…read moreonly was he FAST, the work was beautiful. The quality of work is incredible and I am honestly amazed at the prices! I have already recommended them to my family, friends and neighbors!

Good for basic repairs. Could not fix my ring because its a heart shape ? This was the 2nd visit…read more They could of told me on first visit because repair guy wasnt there.2nd visit he sent a photo to the repair guy who then said he couldn't fix it.

John Prevatte advertises in the local weekly in Huntersville and that's how I found him. He cleaned…read moreand fixed a grandfather clock I inherited that hadn't been serviced in decades. I took him my sister's broken mantle clock and he cleaned and fixed that to a beautiful condition. He did an excellent job and was very responsive when I called for info. The prices he charged were a good value considering I know nothing about clocks, and both were family heirlooms. If you call him he can tell you whether he will take a look at a specific type of clock/issue.

charges more than he agreed on will not go back to him dishonest-- and is very rude with is…read morecommunication and emails

Great experience with Nikki yesterday, Sunday. I brought my watch in for a battery replacement;…read moreinstead, Nikki cleaned the contacts and the watch started working just perfectly again. No Charge! Told me it didn't need a battery just needed to be cleaned a little. Thank you Nikki. Will patronize them for future jewelry needs.

Got a watch fixed and some links removed Super reasonable…read morepricing Nothing to complain about In and out service !

Workers are very friendly. They will try to sell you something I came to have some items cleaned…read moreand repaired. I thought they charged a little bit much for the repair but they got it done personal attention. I'll go back.

Brownlee-Concord is a great store. Ivan and staff have been so helpful with my purchases and…read morerepairs. I even sold some old jewelry and made a nice profit. I'm happy to have them in the neighborhood!

Apparently replacing a watch battery has become a multi-week engineering project…read more I dropped off my Tissot watch at Sumpter's Jewelry & Collectibles on July 21 for what should have been one of the quickest and easiest services a jewelry store offers: a simple battery replacement. Judging by all the glowing reviews, I expected competent service. Instead, I got an endless parade of excuses, contradictions, and complete silence. After waiting about an hour, I was suddenly informed that the "watch guy" wasn't there and was supposedly on his way. Strange how that detail only came up after I'd already been sitting there. Then the story changed again. I was told the technician had accidentally damaged my watch's seal and that it now needed to be replaced. So my watch somehow left my possession in working condition and immediately came back with more problems than it arrived with. When I offered to wait, they insisted I leave it because the watch technician wouldn't be available anytime soon. Fast forward to July 29. Eight days later, after multiple phone calls, repeated promises that someone would call me back, and absolutely zero follow-through, I finally got the "watch guy" on the phone. His explanation? In over a week, all he had managed to accomplish was putting the back of my watch back on. That's it. He hadn't even completed the pressure test to restore the watch's water resistance. Apparently, after eight days, we're still working on Step One of a battery replacement. The most impressive part of this experience wasn't the repair--it was the complete lack of communication. Not one proactive phone call. Not one update. Had I not kept calling, I'd probably still be wondering whether my watch was even there. At this point, I'm genuinely questioning whether all of the glowing reviews reflect the service I received because my experience couldn't have been more different. If replacing a battery turns into damaging a seal, leaving a watch untouched for over a week, and requiring the customer to chase down every update, I'd hate to see what happens with an actual repair. If you enjoy wasting your time, hearing a new excuse every time you call, and wondering whether your watch will ever be finished, this is the place for you. If you value professionalism, communication, and the expectation that a basic battery replacement shouldn't become an eight-day saga, I'd strongly recommend taking your watch literally anywhere else.

Shoutout to Caleb for hooking me up with an amazing engagement ring. He made the whole process…read moresuper easy, no pressure at all, and walked me through everything so I knew exactly what I was getting. You can tell he really knows his stuff and actually cares about people, not just making a sale. Couldn't be happier with the ring -- 10/10 recommend if you're looking for something special.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

Troy was very professional and provided the full report same day. I highly recommend.read more

I needed an appraiser for my co-op. I decided to contact T Mitchell Appraisals based on excellent…read morereviews from Yelp. Although I emailed very late around 9 p.m., Troy responded to my email right away and I was able to make an appointment immediately. Troy was very personable and great to work with. He answered all of my questions and provided excellent customer service. The appraisal report was issued within 2 days. I would highly recommend Troy if you ever need a real estate appraiser.

I wanted a custom piece made for my daughter. They delivered something that should be a family…read moreheirloom for generations. My late mother had a light blue cameo necklace that she wore daily. She never took it off for several years in 1970's. She still came back to it on occasion for the next 45 years after that. It was just costume jewelry and the decorative color had worn off the metal pendant. One night I was showing my mother's jewelry to my daughter. She thought this piece was particularly pretty. I took the cameo pennant into Falls Jewelers to see what could be done to make the piece something that my daughter would value forever. They suggested creating a base for the cameo in silver that was more simple and would showcase the cameo. They also added a nice bale to the pendant. The finished product is beautiful. My daughter loves it. It has monetary value as well as sentimental value.

The service at this establishment was exceptional. From the initial phone call and throughout the…read morerepair of my son's Omega Seamaster watch. Heather, Seth and the whole team did everything humanly possible to make sure that I was comfortable. Like being with family really.