I made a call to Rhonda on a Saturday morning, she answered immediately. I was feeling like our…read morecurrent VA Lender was not making me feel confident as I had to correct figures each time they sent me revised docs to sign. Their answer was don't worry it will be correct on the final docs , how is that making me feel confident. My call with Rhonda gave me more confidence and while I couldn't move forward with her without changing our closing date, I will remember how honest, courteous and immediate her response was to me. In the 5 weeks working with my Lender, I've gotten 1 raspy cell phone call and numerous robo emails saying they need more items - which they didn't, and I've gotten some strange bot like spam emails since signing with my current lender. ****I will not hesitate to call Rhonda next time, she gave me more customer service in 5 minutes than I've gotten in 5 weeks.***

I highly recommend Rhonda for your mortgage needs. Maintained a high level of communication…read morethroughout the process.

Thank you Sheila! You have been wonderful. Cesar and I are so lucky to know you. We will certainly…read morecontinue to send friends and family to you! You certainly exceeded our expectations with the timelines and 21 day close along with your responsiveness at all hours of the night. We would not have been able to close on this great deal if it wasn't for you! Also your new company LeaderOne has such a seamless process. We really enjoy the brief personalized videos along the way to help us better understand how the loan process was moving along! Much appreciate you! Raluca and Cesar

Sheila never promised me anything that didn't work out. She was 100% honest and realistic about…read moreeverything. She told me what to expect every step, was very organized, and stayed on top of everything. Almost everything was online so it was easy to return documents. She was very responsive, and always got back to me right away. The best part was she made me feel like a good friend with personalized attention, not just another loan applicant. She also coordinated between my realtor and escrow!

We used Guild Mortgage initially with the purchase of our home which was a fine experience. Upon…read morerefinancing, we realized the company we were dealing with and would NOT recommend it. April Reichert explained the PMI would be "effortless" to remove and "not a problem to remove by December". It's December and now we find out it is not an option. We turned to her as the expert and she was dishonest about the process. Shame on us for signing the papers - we trusted her and she mislead us and now we have to pay for it. I would NOT recommend this company, but most of all Ms. Reichert. It is extremely disappointing when you turn to an "expert" simply to be duped.

From the owner: Guild Mortgage Company has branches all over the country. Our Federal Way office opened over 3…read moreyears ago.

I would highly recommend Kyle and his team at Academy Mortgage. They kept great communication…read morethroughout the process and worked to get my transaction closed two weeks earlier than originally estimated. With this tough real estate market, being able to close early is a huge advantage. Thank you so much for all of your hard work, it's truly appreciated!

I love working with Kim. She is super professional and cares about putting us in the best financial…read moreposition possible. I wish I would have known her 12 years ago when we refinanced our old home. Her team executes all the details so I don't have to worry about anything and she keeps us informed all along the way. We won't need to refinance again because our loan terms are amazing. She has given us tips to pay down our loan quicker and has built up our confidence in our own ability to be debt free. Academy is the way to go!

I've refinanced my mortgage a couple of times in the last 20 years since I bought this house, so I…read morethought I understood how long it would take, and what I was letting myself in for in time, energy and hassle. Boy was I wrong. Refinancing through Julie Swenson was fast and easy, and had so much less hassle than any prior mortgage. Really, it's hard to even express just how much easier it was. Thanks Julie! You've made a customer for life.

Julie Swenson originated my loan 5 years ago and I always reach out to her for mortgage advice…read more She is honest and will let you know the pros and cons of any financial decisions.

Horrible - I feel sorry for anyone that gets stuck with these guys.  We need to send in 2 checks to…read morepay the mortgage each month and they give no way to do it.  Their systems are too old/rigid and they won't allow their representatives to help/problem solve - you only get a "sorry there is nothing I can do".  Reps and supervisors were very rude and did not care at all about trying to come up with a solution.  Of course I checked in advance and asked if it was OK and they said "sure, no problem", then once you sign -up they say "Oh, sorry, they should not have said that - oops" - very helpful ... not!

Terrible experience. Always felt like he was rushing me off the phone and deliberately not…read moreanswering my questions. Very sketchy. Here is an example of his professionalism. Thank God. dave cid:image005.png@01D22A1D.F770D1F0 cid:image003.png@01D0D6A9.AAA4F9A0 Dave Reitze | Senior Loan Officer Primary Residential Mortgage, Inc. 33434 8th Ave. S. | Federal Way | WA | 98003 Office: 253-642-4412 | Fax: 855-849-5619 | Cell: 253-988-0171 www.davereitze.com |dreitze@primeres.com Click Here to see what my clients are saying about me. From: Shannon Duncan [mailto:smdfinancial@hotmail.com] Sent: Sunday, February 05, 2017 11:10 AM To: Dave Reitze Subject: Re: loan info I'm going with another lender. You and I just aren't clicking. Good luck in the future.

If you want an honest loan officer who has your best interest in mind, DONT GO HERE. This man tried…read moreto strong arm my husband and I into our first mortgage, even though we didn't feel comfortable(expressed that several times), he lied to us, purposely avoided questions. The whole situation was extremely sketchy. I'm so happy we didn't end up using him.

This team is fantastic! Josh and Ashley are consummate professionals who care about getting the job…read moredone. There is no way we would have been able to take care of last minute crucial details with a major financial institution -- their internal processes are efficient and without many of the approval layers of big institutions.

We used Annette with Academy Mortgage to refinance our home and could not be happier with the whole…read moreexperience. Every step was easy and there were no issues. It was a very fast process and we received a fantastic rate. Highly recommended!

Jay is the absolute best mortgage broker! He goes above and beyond to help his clients. We have…read moreworked with him for two home purchases and a refinance, and could not be happier with our service. Thank you for everything Jay! You are awesome.

I have been in the business nearly 10 years now, I worked with many escrow closers. From my first…read moretransaction to the last her professionalism has been superb! My commercial, residential and clients abroad have enjoyed seamless transactions with Booth Escrow. She is extreamly detailed, intuitive and gets the job done right!

Deneen Person and her team were super helpful, easy to get a hold of, and great to work with in…read moredealing with our home purchase we can't thank them enough!