Horrible company. They do not honor their warranties, BEWARE! Not only do they not honor the…read morewarranty, but they won't fix broken windows for payment. If zero stars were an option that's what they deserve. Don't risk doing business with them.

Summary: beware of this company. They will make verbal commitments that they will not honor. For…read morethe prices they charge, this should have all been super smooth. Initial install was left incomplete after 2 full days when I was told install would take 1-2 days. The initial salesman didn't think my HVAC vent would be in the way of the vanity but it was so install was left incomplete. They sent out an HVAC company after I called multiple times trying to get them scheduled. The HVAC company closed current vent and created a new one. However, they introduced a pipe leak, which as of this writing, has been actively leaking for more than a week. I have been in the process of trying to get the leak fixed and have had to speak to multiple people, none of which seemed to have any effect. I finally was able to get the installers to schedule a date to finish the incomplete portions of job, but it's a month after initial install date. They were able to seemingly complete most of the open items on the install yet an active basement leak remained and they never fixed a drain cover they broke. Then 2 days later, the tub started leaking into the basement. Also, West Shore told the financing company that the job was complete when there are still unresolved issues. At the moment, I am still waiting for them to resolve these issues and have told the financing company to not bill me until the job is complete.

In the midst of a whole house renovation we started shopping for a closet system for our master…read morebedroom closet. Our goal: high quality, semi-custom (unique closet layout with a 100 year old craftsman home), at a fair price. We shopped around and Jeff Byrn at Louisville Doors & Closets delivered. He has the product set up in the showroom so you can check the quality top to bottom. He works with you to ensure you get what you want and provides information about options without trying to "sell" them. He provides a 3D rendering and itemized pricing for the project. He beat the prices we had from his competitors, and we believe he is selling a superior package. Jeff and his team were on time from the initial meeting through final installation. He was responsive to our needs, and very flexible to our schedule (read renovations don't always go as planned). We were also impressed by the doors we saw in the showroom. Unfortunately we had already contracted for the doors. And you should ask him about the Murphy Doors - something I've dreamed about since I was a kid. Installation was a breeze (for my wife and I) and our master closet looks great. He worked around the others working on our home - concrete, getters, and flooring work in addition to the closet installation. And it looks great. We are very happy with Jeff and Louisville Doors and Closets!

Jeff did an excellent job on our closets. He truly cares about what he does and his product. He is…read morethere from the beginning with the design process and to the very end when the closets are installed. I really like the curved rod in the corner of my closet. No other company has this unique feature that I know of. He does his best to deliver what the customer wants. You cannot go wrong with Louisville Closets.

We visited with Laura Shaw and Don Elder from America's Windows to review our options for…read morereplacement windows. The sales team was personable and professional. No hard selling was needed. They explained the features of their windows, compared them to other types of windows to help us make our decision about investing in replacement windows. Their product stood head and shoulders above the other products. Based on the information presented we decided to invest in their windows. Congratulations to America's Windows for having a great sales team to visit with potential customers. We look forward to a smooth installation of the windows in 4-5 weeks. Finally, the warranty is next to none. If you are retired military they give a military discount. We highly recommend this company.

I am a repeat customer of Americas Window.....I had triple pane windows and Provia Doors installed…read moreand both products are excellent quality. Also, the installation was superb! Most recently, Americas Window installed e-shield radiant heat deflector in my attic area. The upstairs in my home has always been 10 degrees or more warmer than the main level during the hot summer months in Louisville. I have to say that I was skeptical that the e-shield would have any significant effect but I wanted to try to correct the differential heat problem in my home. The e-shield has done an excellent job.....the temperature difference between upstairs and main level has consistently been +2 degrees during continuous 90+ degree days in Louisville!.....The differential temp is barely detectable! Americas Window has been excellent to work with and their warranties and customer service are second to none!

I couldn't be happier with my new windows. Mike was great and explained the process thoroughly. The…read morewindows were manufactured and delivered on time, and the installation crew was terrific. I've gone from old, drafty windows covered with heavy thermal drapes to tight, energy efficient windows that fill my home with light. I'm so glad I made this investment.

The existing wood siding on my home was reaching the end of its useful life. Further complicating…read morematters was the fact that my existing siding created a lot of challenges for the installers. I got the impression that several contractors did not want to tackle the job. Luckily, I called Mike, who is one of the owners of Mengel Exteriors. He explained that he had the perfect product for a job like mine: Alside Ascend composite plank siding. It has the appearance of wood siding, but it is a Hardie Board type material. It comes in single 12" long planks, so it looks more premium than vinyl siding. It's also thinner than vinyl, so it doesn't bulge out nearly as much when applied over the existing wood siding, and the fact that this does not not require removing the existing siding saved me a significant amount of money compared to Hardie Board. So I got a more premium appearance without the anxiety or expense of tearing off all the original wood siding. And I got a product with a lifetime warranty; it will never need painting, it adds insulation, which made my second floor much quieter. It resists woodpeckers, and it even provides some protection from fire. It is a really great product... Google it. Not only did I get a good product, though, the team at Mengel Exteriors created a very well thought out plan to tackle all the tricky areas, and I am thrilled with the results. I was particularly concerned about my bay window. My house was built in the 70's, and there had already been some repairs throughout the years. I was honestly prepared to be a little disappointed. I knew this needed to be done, but I just didn't think anyone would be able to make it look right. However, crew that preformed the installation are true craftsmen. The way all the angles come together on the bay window, and how it integrates so well with the rest of the siding, there is an artistry to it. The planning and execution really separates the amateurs from the professionals. These guys are professionals! So at this point, you might be saying: "This is a glowing review, it must be fake." Let me tell you... I feel like I spent less money than I anticipated, and I am happier than I thought I would be. It's a great feeling, and it is well worth a few minutes to write a review for these deserving folks! And my experience makes me believe you will feel the same way too!

We went into New Albany location a few weeks ago to look at whole house window replacement…read more A fast speaking young man showed us the options (luckily we did our own research and have done windows in a previous house). He was only moderately interested as he told us his specialty was "historic" preservation (sorry our house is only historic to our family). We were told we would be called to set up a visit for measurements followed by a quote. After two weeks and no call my husband called the store and was told we would get a call (last) Saturday and still nothing. Guess we'll move on. Would like to use this side of the state line, but what can we do. As Julia Roberts told the snobby salesgirl in "Pretty Woman" -"big mistake" as a kitchen and bathroom total renovation is to follow.

We had our house built 19 years ago. Our builder installed Andersen Series 200 windows…read more Over the years our bathroom window started leaking air. I spoke to a carpenter that has done some work for me in the past, and he suggested I talk to PC as they are a Andersen distributor. Stopped in PC with the idea I may have to buy a replacement window. I spoke with Sandra McClure and explained what was going on with my window. Once she narrowed down the exact model of my window, she took me to their window showroom. Ms. McClure pointed me to the Series 200 Andersen window and asked if that is my window. She was right on the money. At this point she starts disassembling the window so she could show me all the weatherstripping and gaskets. She showed me each one I should check. At this point we go back to the sales desk and she prints out a full schematic of my window and highlights all the pieces I needed to check. I had volunteered I thought I may have to buy a new window. Throughout our entire conversation she said I have excellent windows and she doubted it needed replacing. She kept saying she felt sure my window could be repaired without too much trouble. Additionally she stated any parts I may need she could get them for me. Not one time did she try to sell me a new window. I did ask for a quote just in case my worse fears were the case. So, I come home and start taking my window apart. Two of the main gaskets that seal the windows together are somewhat adjustable. I gently adjusted the gaskets and the window quit leaking air. Now one final small problem. As I was trying to tighten up the window latch, I stripped out the wood casing. So I call Ms. McClure and first thank her for her excellent guidance. Then I explain I stripped the screws on the latch. Yep, she had a fix for that too. Worked like a charm. In these times of less and less customer service, Ms. McClure and PC provided excellent service. You can bet if I need anything window related, I'll buy it at PC.

I needed a 2'x3' window pane replaced. It was under warranty and the contract states that it would…read morebe replaced for free, with only charges for shipping/handling and installation; however, the shipping/handling charge was $667 from Ohio to Kentucky! Beware of excessive charges if using Primax.

New windows are one of the largest upgrades to one's home…read more Pre Yelp I replaced my homes windows and after many estimates decided on Primax. I've been happy with the quality to this day. After recently remodeling my lower level with I previously considered a basement I now have a wonderful downstairs addition to my home and Last month I replaced my windows from Primax and pleased with the quality and installation as I was 15 years ago. During the entire process The owner George took plenty of time listening to find my wants and needs offering several options. With a 20% deposit I agreed to the order for custom measured windows. As promised Project manager Larry came to my home measured and showed me the process of installation, giving me the comfort I made the right decision. The day of installation the job took one day as promised. The trim inside ande out is very well done. I highly recommend Primax for replacement windows. Primax also offers many other services and upgrades from doors, bathrooms enclosures and more.