This is a very small banking center. I have taken my grandma in here a few times. There is a small…read morerow of chairs for people waiting like me or waiting for a private bank associate. I only saw two private desks to conduct business and did not see a bathroom available for customers at this location. The line here moves fairly quickly. Once a long line of customers forms, right away two other bank tellers will come out to assist making wait times decrease significantly which is very convenient. My grandma is hard of hearing and is slow at conducting business which can frustrate young professionals at times. However, the bank tellers at this location were patient, kind and accommodating which was nice to see. I will continue to take my grandma to do business at this location. They also have one ATM right in front of the building and a drive-thru ATM at the back of the building. Their parking lot is on the small side with handicap parking available right in front.

I love the no card access idea. I always forget my card at home so they sent me a code and I was…read moreable to access my account without my id.

it's good to hear that a new branch is opening on Volvo Pkwy and the branch on Greenbrier is…read moreclosing. The staff in the Greenbrier location are extremely unprofessional. Customers waiting in line in excess of fifteen minutes while the branch manager and one teller tend to matters in the vault versus servicing the customers that have kept them employed. This type of behavior was not tolerated years ago. The complaints that I heard, while waiting in line, were horrible. As a former BofA associate, I was saddened to hear customers so dissatisfied with the level of service received at this branch.

I am discontinuing use of my Bank of America card because they are forcing…read more CRT on their employees....

Who cannot love TowneBank? They're the Cadillac of banks. The branches are beautiful & elegantly…read moredecorated. But there is a benefit to using your own branch. Since I was in the Greenbrier area for a doctor appointment, I decided to make a large deposit at the branch in the area, Choosing the drive through I pulled into the closest lane to the cashier. Having endorsed the check as usual it was returned to me twice for corrections and my driver's license. I drove away wishing I had gone to my wonderful Town Center branch, which I will do next time I have a need. I had to reach in and out of the cashier drawer so many times that I accidentally dropped my checkbook in the vehicle and didn't notice. I panicked that night when I couldn't find it to make a tax payment. I'm sure this branch is lovely, just like the rest of TowneBank's offices. But next time I'll stick to the branch that knows me.

Townebank bought out the local bank with which my company had done business for nearly twenty…read moreyears. To say that the transition was painful would be putting it mildly. Our bank was failing and they came it to save the day. I chose to take our business elsewhere... Fast forward a few years and I have brought my company's business back to Townebank. Their customer service is stellar and I like dealing with local companies. Yesterday, I had a rather large deposit and needed to get access to $5,000 of the funds immediately. The branch VP worked with me to get access and I was able to continue on with my day. This is a great place to bank.

I'm rarely in this part of Norfolk, but I needed to make a last minute stop. I felt bad for walking…read morethrough the doors literally 10 minutes before they closed for the day. I must say that every single representative that was working today was delightful and personal. My transaction was handled quickly and I left feeling like I had not JUST a pleasant experience but an enjoyable one too which is very unexpected. Next time you stop by, ask for Imani. Thanks for the attention to customer appreciation!

Fast and friendly service without any pushy up-sales techniques. This is my goto bank when I'm in…read moreNorfolk. Quick and easy business transactions with a smile.

The one star is for Jermaine, who saved the day. He was fantastic. Per usual. The only good thing…read morethis branch has going for it. We walked in, for our appointment we made. We were made aware that the person our appointment was with was running late. Finally 25 min later, Ebony (an associate) takes us to set up an account. I made mention from the get go that I wanted to open the exact same account as his twin brother had already opened up, and siblings before. We had done one with Jermaine months ago which went totally fine. Flawless in fact. As we (and I say we very loosely) meaning Ebony and I sat down, she starts by setting up my account with me through a link to do it basically on my own; I made mention that this was very odd and not the way I've ever opened any of my children's accounts linked to mine in the past. Again, communicating I want the exact same account as his siblings have on my account. She continues to tell me multiple times that it's the SAME. Then I start asking very specific questions as to why I'm noticing a lot of differences. She continues to try to convince me this is a new way of doing the old account. Still isn't adding up. She then continues for about 5 more min to tell me it's the same and is so insanely rude and pushy. To the point where I'm asking for a third party to come intervene to explain since she's clearly not getting it. The level of incompetence and ignorance was shocking. She made a last ditch effort to manipulate and starts reaching for straws and making comments such as, "Jermaine is new at banking". "Didn't you already reschedule this appointment?" First off, Jermaine is not new to banking, and he's the only one proven himself in there to act professional. Second, me needing to reschedule my appointment from yesterday to today has absolutely zero to do with her inability to listen, communicate and own her mistake. People make mistakes. All the time. It was the level of her gaslighting, rudeness and incompetence that has prompted me to write the review. The manager Tracy who came in was just as rude, however at least she had the decency to inform Jermaine what was going on and he was able to correct ALL mistakes made. The end result was, ebony had opened the complete incorrect account had been open. I believe Ebony needs to possibly look up the definitions and differences between same and similar, because in banking, details matter. Customer service matters, and even after her big mistake, no apology from her or the manager Tracy, just Jermaine who apologized profusely when he didn't even do anything except help. So, if you're stuck going to this branch and need actual customer service with professionalism and intelligence and above and beyond kindness. Please make sure you ask for Jermaine. I will be contacting the Hampton roads president Tyron Noel, along with making sure my online survey from today is very accurately represented. The last thing I want, is for some poor elderly person to walk in there and become manipulated, taken advantage of, and believe what someone's telling them and taking it at face value as truth when it's not. Ebony worked hard trying to convince me something was true there when it wasn't. I think there was a level of her counting on me to not understand banking, or basic common sense.. scary to know this is happening. I hope someone catches on to what's happening there.

Some of the worst customer service ever. My mother-in-law has cancer and they won't process the…read morePower of Attorney that we submitted weeks ago. No one has returned my phone calls or responded to my e-mail in weeks. Wow!

Absolutely terrible experience! My car loan is through them so I'm stuck for now. They don't answer…read morethe phone, and their website, app, and chat all say call to be helped. Nothing can be used or accesssed without a pin number, but can only get a pin number by calling. All I want to do is make a payment, but the bill only lists the last 4 of my loan/account number and I have no way to log in. I work nights, I have no time for all of this back and forth B.S.... I bet they'd be quick to call me if I miss a car payment!!!

If you want to spend your life waiting on hold over the phone this is the place for you. Nobody has…read moredirect lines, not even managers. After 2 weeks of attempts of try to get my Docusign file it finally was received after hours of back and forth - unfortunately with the incorrect information. Word of advice, pick a better credit union. Only came here for an auto loan with better APR but will be refinancing back with my regular bank after only 2 terrible months here! & yes, I've tried the chat as you mention in other reviews, it's just as terrible.

I've had mixed experiences at this branch, but I think it deserves a solid 3 star 'A-OK'. It's in a…read moregreat location and has a drive thru ATM (and just added their second machine...finally) which is even more convenient. Oddly enough, I find myself having to come inside more often than not so I've talked to many of the employees here. For just general tasks, the front desk gets the job done (and about half the time with a smile). They aren't the fastest bunch and last time I was in, an employee asked a customer who was depositing a self proclaimed 'big check' what he did for a living. I guess this isn't a big deal for some, but I think that's infringing on the privacy of someone who might not be comfortable. Having said that, they are generally friendly and ask how my day is. Sometimes the friendliness gets in the way of speed, however, since I've never seen more than 2 people working at the desk at one time. I sat down with a personal accountant to figure out the best credit card option through the bank and not only did the employee take a personal call while I was with her, but she did not seem to be knowledgable at all about my options. After figuring that out 20 minutes later, she recommended I call customer service for more information. It's not the worst BofA branch, but they could use a little improvement.

I usually dread having to go into a bank to do business,but not at this one. From day one the…read morecustomer service I got was great, made me feel welcome. Seems like they are understaffed but I always get great service! The bank teller is always very courteous and knowledgeable with me!!

Horrible service. Lack of professionalism by leadership. They have a problem with stereotyping…read moreindividuals when it comes to verifying identification and large deposits.

Our family loves Navy Federal Credit Union and in particular this branch. They finally finished…read moretheir remodel and it looks great. Their employees are always very friendly and accommodating. You always have a friendly person helping you either on the phone or in person. Very competitive car loan rates. Definitely deserve five stars!

Nice location - across from the light rail station and the mall. We set up our first account in…read morethe area with Kareem - very nice guy. Only thing was it's going to take 18 days for them to process our out of state deposit refund? What's up with that? If you're depositing a large check from an out of town bank make sure you ask how long it will take if you need access to the funds right away.

My experience with Wells Fargo bank has been absolutely miserable. You would think with all the bad…read morepublicity about opening fake accounts they would treat their longtime customers better. What happened was when a rate on my credit card expired, my monthly payments more than tripled. They are calling me day and night. I have a record of what may be more than a dozen customer reps have saying some very stupid things, such as closing my account. That would totally destroy my credit. I have a job and I am working off the balance. But couldn't they consider that I've been a customer for decades and reduce the interest rate? They keep saying I must call but then I do and they go round and round and round in circles- never resolving. I cannot wait to close all my dealings with Wells Fargo and go with a credible Credit Union. Shame on you Wells Fargo.