I attempted to get a large bill converted into smaller currency. The credit union will not give…read morecharge unless you have an account with them. I don't, and I think they really don't care that I never will.

Staff is friendly but the main bank is a bit off que... what do I mean?!?…read more Have you ever wonder why your credit had a hard inquiry m, you get approved and start using the auto/personal or whatever loan; it now shows in your credit (as it is suppose to; but your FICO score is now lower due to that hard inquiry? Some banks, companies remove the hard inquires as a courtesy not to sink your credit since you were obviously found worthy for the new loan, but not NFCU I called and got nothing but attitude. So if you're reading all of this here is the BLUF.... congrats on your new loan however we are going to ensure your FICO takes a hit and will not remove our hard inquiry

I'm between branches and often choose to drive to this one. It's small but has 2 drive through…read morewindow slots. ATM is walk up. Inside is clean. Staff here are very friendly and helpful.

Still loving my bank. Monique is waiting on me today. Her smile is infectious and it is making my…read moreday much better. I came in here with a daunting task and she simplified it for me by asking some basic questions. She saved me some money!!! Yes, Monique is helping me save money and making my heart happy. Win-Win!

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

This is a very small banking center. I have taken my grandma in here a few times. There is a small…read morerow of chairs for people waiting like me or waiting for a private bank associate. I only saw two private desks to conduct business and did not see a bathroom available for customers at this location. The line here moves fairly quickly. Once a long line of customers forms, right away two other bank tellers will come out to assist making wait times decrease significantly which is very convenient. My grandma is hard of hearing and is slow at conducting business which can frustrate young professionals at times. However, the bank tellers at this location were patient, kind and accommodating which was nice to see. I will continue to take my grandma to do business at this location. They also have one ATM right in front of the building and a drive-thru ATM at the back of the building. Their parking lot is on the small side with handicap parking available right in front.

I love the no card access idea. I always forget my card at home so they sent me a code and I was…read moreable to access my account without my id.

I've had mixed experiences at this branch, but I think it deserves a solid 3 star 'A-OK'. It's in a…read moregreat location and has a drive thru ATM (and just added their second machine...finally) which is even more convenient. Oddly enough, I find myself having to come inside more often than not so I've talked to many of the employees here. For just general tasks, the front desk gets the job done (and about half the time with a smile). They aren't the fastest bunch and last time I was in, an employee asked a customer who was depositing a self proclaimed 'big check' what he did for a living. I guess this isn't a big deal for some, but I think that's infringing on the privacy of someone who might not be comfortable. Having said that, they are generally friendly and ask how my day is. Sometimes the friendliness gets in the way of speed, however, since I've never seen more than 2 people working at the desk at one time. I sat down with a personal accountant to figure out the best credit card option through the bank and not only did the employee take a personal call while I was with her, but she did not seem to be knowledgable at all about my options. After figuring that out 20 minutes later, she recommended I call customer service for more information. It's not the worst BofA branch, but they could use a little improvement.

I usually dread having to go into a bank to do business,but not at this one. From day one the…read morecustomer service I got was great, made me feel welcome. Seems like they are understaffed but I always get great service! The bank teller is always very courteous and knowledgeable with me!!

The one star is for Jermaine, who saved the day. He was fantastic. Per usual. The only good thing…read morethis branch has going for it. We walked in, for our appointment we made. We were made aware that the person our appointment was with was running late. Finally 25 min later, Ebony (an associate) takes us to set up an account. I made mention from the get go that I wanted to open the exact same account as his twin brother had already opened up, and siblings before. We had done one with Jermaine months ago which went totally fine. Flawless in fact. As we (and I say we very loosely) meaning Ebony and I sat down, she starts by setting up my account with me through a link to do it basically on my own; I made mention that this was very odd and not the way I've ever opened any of my children's accounts linked to mine in the past. Again, communicating I want the exact same account as his siblings have on my account. She continues to tell me multiple times that it's the SAME. Then I start asking very specific questions as to why I'm noticing a lot of differences. She continues to try to convince me this is a new way of doing the old account. Still isn't adding up. She then continues for about 5 more min to tell me it's the same and is so insanely rude and pushy. To the point where I'm asking for a third party to come intervene to explain since she's clearly not getting it. The level of incompetence and ignorance was shocking. She made a last ditch effort to manipulate and starts reaching for straws and making comments such as, "Jermaine is new at banking". "Didn't you already reschedule this appointment?" First off, Jermaine is not new to banking, and he's the only one proven himself in there to act professional. Second, me needing to reschedule my appointment from yesterday to today has absolutely zero to do with her inability to listen, communicate and own her mistake. People make mistakes. All the time. It was the level of her gaslighting, rudeness and incompetence that has prompted me to write the review. The manager Tracy who came in was just as rude, however at least she had the decency to inform Jermaine what was going on and he was able to correct ALL mistakes made. The end result was, ebony had opened the complete incorrect account had been open. I believe Ebony needs to possibly look up the definitions and differences between same and similar, because in banking, details matter. Customer service matters, and even after her big mistake, no apology from her or the manager Tracy, just Jermaine who apologized profusely when he didn't even do anything except help. So, if you're stuck going to this branch and need actual customer service with professionalism and intelligence and above and beyond kindness. Please make sure you ask for Jermaine. I will be contacting the Hampton roads president Tyron Noel, along with making sure my online survey from today is very accurately represented. The last thing I want, is for some poor elderly person to walk in there and become manipulated, taken advantage of, and believe what someone's telling them and taking it at face value as truth when it's not. Ebony worked hard trying to convince me something was true there when it wasn't. I think there was a level of her counting on me to not understand banking, or basic common sense.. scary to know this is happening. I hope someone catches on to what's happening there.

Some of the worst customer service ever. My mother-in-law has cancer and they won't process the…read morePower of Attorney that we submitted weeks ago. No one has returned my phone calls or responded to my e-mail in weeks. Wow!