It is difficult to find the words to express my thanks and gratitude towards Gulf Coast and all…read morethose associated. It felt like a tragedy when I saw the condition Hurricane Ida left my house in. My husband and I purchased this home 3 years ago as first time homebuyers. It was beautiful and I truly was obsessed with my home and had so much pride in it. But after Hurricane Ida gifted us a fallen pine tree right on top of my 7 year old's bedroom, that couldn't have been farther from the truth. When it was deemed safe for us to move back in following mitigation, I hated my house. It felt disgusting and hazardous and brought me so much stress. I was overwhelmed with the anxiety of what to do next and how to go about it all. I knew my first steps necessary were filing an insurance claim, and finding a contractor sooner rather than later, seeing as thousands of others were all probably in the same spot I was. Not only am I a female, but I'm also in my early 20's, and I knew contractors & construction workers would see me as nothing more than a walking, talking opportunity to screw over. I had to watch my back every which way I turned, especially since my husband is military and was gone constantly during all of this. I had just me, myself and I. I started working with one construction company that demoed all my interior damage and treated for mold, until suddenly that company became flakey and unprofessional before they finally went incognito. I cut ties and stressed about my chances of finding another contractor that late in the hurricane game. I was lucky to have found such an incredible roofer that referred me to Gulf Coast Contractors, and for the first time in a long time I could see the light at the end of the dark tunnel. There is so much that goes into a catastrophe insurance claim process, and I can assure you that if I were a contractor, I would avoid clients working with insurance like the plague.
Immediately after contacting Gulf Coast Mike France came to assess all the damage, and assured me how much worse off I could've been, and that strangely helped the stress of it all. Mike was absolutely incredible and shortly after, Connie and their demo team came and sealed off the most damaged bedroom to keep my children away from anything sharp or dangerous. Connie was so kind and sweet! And after that the ball just kept rolling.
I worked mostly with Mikey as he was the one managing all the work being done to my house and I can not say enough positive things about him. He was kind, understanding, relatable, and ultimately made sure that I was comfortable and overly satisfied with everything. If I had any large or minor issue with any subcontractor or their work, Mikey solved it for me immediately. He asked me constantly if I was happy with the various subcontractors work and assured me confidently to not hesitate voicing to him any concerns I had, and that it was his job to deal with them.
Tim filed my insurance supplement for me and made the insurance process so understandable and easy, even through working with 5 different adjusters. I'm not sure what kind of magic Tim pulled but he ultimately doubled my total claim amount and was able to get 100% of my house's flooring replaced. Doing this by way of insurance was by no means a quick process, and it absolutely took its fair share of "squeaky wheel" calls and emails from both Tim and I to my adjusters but it certainly paid off in the end when we were able to get the insurance to pay for virtually all we were asking for with little to no push back, assumingly because Tim knew what he was doing, and he knew what and how to document damages appropriately. Tim handles the money and he was incredibly easy to approach with any sort of questions and concerns whenever they arose, seeing as, I have obviously never gone through this process before. He would spend hours if it were necessary running through the numbers with me and explaining every confusing insurance obstacle. I had forked out so much money out of pocket prior to hiring Gulf Coast, but with them, they got paid when I got paid and they never asked me to pay them a dime out of pocket. There wasn't a single time I felt in jeopardy working with Gulf Coast and they restored my house to even better than it was before the hurricane. I have already sworn by Gulf Coast to anyone who mentions needing a contractor! They are honorable, trustworthy and magnificent at what they do. Their business card on my fridge is here to stay.
