we traded in our truck on a new vehicle to us. Robbie and the whole team were very nice to deal…read morewith and would highly recommend if you are looking for a new vehicle.

After confirming that my vehicle purchase included a ev charger and an adapter Island Ford tells me…read morethat my purchase did not include these items and I will have to purchase them, this after the sales manager confirmed they are included. As well my trade in was devalued due to the Carfax report flagging a discrepancy in the odometer reading which Island Ford said was odometer rollback. After submitting a ticket to Carfax they investigated and found it was a data entry mistake. Island Ford refused to refund the difference in the trade in and actually stated that I lied about the Carfax. Stay clear of this dealership and especially the sales manager.

Sorry to say but on my 2 visits I found both the customer service and scheduling to be poor. For…read moreexample I spent an hour in the waiting area for a basic oil change. No explanation or apology. I won't be back.

Booked winter tire change appt on Sep 23 for service on Oct 1 at Kal Tire Duncan. Sep 30 received…read morea call from Kal Tire saying that the wheels I had in storage had not been transported from the Nanaimo shop where storages are apparently kept. This being the case I was rescheduled to Oct 3. On October 5 - a day after the wheels had finally arrived in Duncan, I waited 2 hours for my car to be ready despite the knowledge that I had already been inconvenienced. When the service technician brought the car back 5o me the first time, he noticed that the front office had not indicated that there were locking bolts sitting on the front seat that needed to be used. The service technician then took the car back on the hoist to put the correct bolts on. This took another 30 min - the technician blamed front office staff for not writing on the work order that the bolts were sitting there on the passenger seat. Now I understand that sometimes staff doesn't show up and that can cause delays but shouldn't the customer be called to advise there may be an extreme wait? I am not impressed.

I recently visited Gurton's Car sales with a view to selling my car. I met with Jarred, the owner…read more I like to believe that I have always been a judge of character and Jarred immediately struck me as a genuinely open and honest person. Jarred very quickly appraised my car and after a short stressless conversation we agreed on a price. Even though it may be necessary, giving up one's car for ever is not an an easy decision to make and it took me a couple of weeks after my visit to make a return visit to Gurtons. The earlier appraisal for my car still remained and the deal was completed in short order. If buying or selling a vehicle is in your future thoughts, then I would recommend taking a look at Gurton's web site, or better still to give Jarred a call or visit.

Exceptionally excellent service for my old Landcruiser. The tech called to update me on the…read moreservice and the price was very reasonable....Kayla at the front desk is very competent and pleasant to deal with...5Stars.

I can't say enough about Ritchie and the crew at Kicking Horse I originally called to find out the…read morecost on an engine rebuild. on my 2002 Jeep Grand Cherokee 4.7 and they recommended a remanufactured engine which would eliminate the knowing weak points of the 4.7 from the start I got nothing but fair pricing and straight answers so when I was comfortable, I added more work like engine mounts, torque converter, fuel pump new radiator and list goes on but when all the work was finished, they had completely saved my beloved jeep and its up and driving again I can't thank them enough. if you're looking for a shop that can deliver a turnkey project with honesty look no further because they took very good care of my jeep and its back on the road and I will be a returning customer without a doubt.

Jerry is the best out there. We work close and he's always willing to help, provide some insight or…read morewhatever services you need. Nice to find an honest mechanic.

the best service from the day I called to the day I picked up the car. every staff member was…read moremaking me feel as though I was their only customer. the process of getting my car repaired was simple. shout out to these folks!

Wrote to this company for information on vehicle repairs. I have not received a response of any…read morekind after 10 days. I also used their website to submit an appraisal by submitting photos using their directions. Still no response after several days. If that is the way they attend to business, I am lucky they didn't respond.

Because I had such a bad experience taking my car in to H and M Auto Repairs (Alias Bumper to…read moreBumper Auto Repairs) I went into Bumper to Bumper Auto Parts (where I was buying all my parts) And asked them why the guys down the street were calling themselves Bumper to bumper and I was told that they were affiliated. Now I go to Lordco for most of my parts. I still highly recommend Bumper to Bumper Auto Parts for there great people but I strongly recommend not going to H and m Bumper to Bumper Auto Repairs for the same reason.

Popped in just to pick up some cargo straps. Staff was friendly and helpful and pointed me right to…read morethe items I needed.

This place is awesome! They took me to my car and showed me what needed to be fixed and I got a…read moregreat deal plus the work was done that day. I had previously been told other work was needed and they said it was not necessary at this time and why as well quoted me a cost for future. Will definetly be back!

I took my car in with an ICBC claim for scratches on my car. Adam advised us that was no damage to…read morethe body and he would polish out the scratches for us free of charge! He save us the $500.00 deductible! Thank you Adam! I had previously taken my old car in for service as well, and they were so solicitous and did such a great job in fixing us up. I would highly recommend Isherwood!