I have been going for years and usually ask for Alice but all are good .. the pedicure feels amazing and my calluses are so much better

I'm here twice a month because they are the best! The salon is clean and the staff is welcoming! I always get gel manicure and herbal pedicure but they offer a whole host of services! I'm always satisfied and relaxed when I'm done! read more

Baytowne Nails - Gel manicure - Nail Salons Near Me - Champaign, Illinois

The first picture is what I asked for, the rest are what I got. I tried to be nice, and hold myself together the whole time, but I will never ever be back, nor will my friend. For starters just for my fill it was $50, and my friends was $80! For very simple designs. Secondly, she cut me, yanked my arm, told me it was my fault I scuffed my nail when the lady is aggressively pulling me every which way. How is that my fault? She gave me "advice" on how I should hold my hand and I just was in shock. The nails look nothing like I asked for. I wanted to keep the oval shape but everything is big and bulky, color everywhere. I didn't want to be rude to the people so I bit the money and left. You can find better business somewhere else for cheaper. I will now be doing my own nails and covering up whatever this is. read more

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Just left my normal nail place. I've been going to the one at Meijers for years. They will not buy any new products. Old and dried up. Last two times the gentleman who did my toes added his own tip. I came here. First visit. Fresh colors, nice and clean. I walked right in read more

Didn't listen to the shape I wanted. I didn't want them pointed. The color isn't even close. I was trying to tell the lady what I wanted and she just interrupted me and said "okay, okay, okay" my nails and not level as my natural nail would be.. the tips are on crooked. They are angled upwards and they are so gunky under all of my nails. Lastly, I got cut. read more

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Horrible, abusive place. My daughter went here and got cut 5 times, the nails were crooked and she was yelled at her and yanked her arm. I am seriously thinking about filing charges. DO NOT go here. They are really mean people. I called to try to get a refund. I explained the situation and here is the response I got: No refund! Clunk. They hung up on me. This place is very just awful. I hate it when they play the "I don't understand" card, which they did. Wish I would have read the reviews prior to sending her here. Maybe a call to BBB or the Chamber might help get them out of business. If she gets an infection from being cut I will file a lawsuit! This needs to stop!! read more

I had a terrible experience here . The lady was rushing the whole time and my nails look terrible. They look very unprofessional and messy and the acrylic is so thick it looks disgusting . I do not recommend at all. read more

Baytowne Nails - Nail Salons Near Me - Champaign, Illinois

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The staff are accommodating to healthcare schedules. They make my nails inland feet feel great every visit. Friendly and knowledgeable.

Short Story -- Some employees definitely need to be recertified as nail technicians. Their practices were very damaging and unsanitary. Long Story -- I got an acrylic set put on for my graduation and vacation. While the design I chose looked great, the acrylics themselves were put on horribly. I think too much glue was used, because the nails pointed upwards instead of lying flat on my nail bed. Think pride rock from the Lion King -- that's exactly what they looked like... Not only did this make the nails look ugly, but it also left a lot of space in between my nail bed and the acrylic. This is can lead to bacteria build up and possible infections. If I had the time, I would have had them removed immediately. Unfortunately, by the time my nails were finished, the salon was closed and my graduation ceremony was the next morning. I kept getting major food and dirt build up in between my nails and the acrylic, so I had them taken off as soon as I got home from vacation (2 weeks after I got them on) ... This was not due to improper hygiene, but because of how the acrylics were put on. The man who removed the acrylics (I think the owner?) did not soak and file down the acrylics, but instead just ripped them off. Only one of my fingers were soaked/filed because he physically couldn't rip it off. While my nail was soaking, he started cleaning and trimming his own nails right in front of me and then tried to use the same clippers on me without sanitizing them! I wish I was making this up lol. While the people who did my nails were kind and courteous, I really think their nail tech licensure needs to be reevaluated... Considering how concerning their practices were plus their no refund policy, I wouldn't recommend coming here. read more

We walked in, no appointment, the night before prom to have another nail salon's fail corrected. They were absolutely incredible. They were accommodating, polite, skilled, creative and efficient. Ellen is extraordinary! We will definitely be returning, and we highly recommend them!! read more

Baytowne Nails - Nails - Nail Salons Near Me - Champaign, Illinois

Terrible customer service. I walked in at 10:57 a.m. for an 11 a.m. pedicure appointment. 3 women, without appointments, walked in alongside me, but Baytowne made me wait. They didn't say we'll be with you in just a minute, have a seat... nothing at all after I informed them that I was there for my 11 a.m. appointment. I had already stopped getting my nails done at Baytowne because they will undoubtedly mess the shape up, cut me, etc. I continued to get pedicures done though because it was a different experience, yet the overall customer service experience continued to be less than ideal. Please note that this review comes after me finally being fed up with the shenanigans at Baytowne Nail Salon. Today was not the first time I have experienced their rudeness, but rest assured, it is the last time! read more

From the get-go, as soon as I walked in got dirty looks from almost all of the employees. I then waited 40 minutes just to get an eyebrow waxing, and walked out before I even got the service. There was even one person walking around not working on anything or anybody. Not sure if there's only one person who can do eyebrows, but honestly it's not even that difficult of a task and it only takes a couple minutes to do. The worker clearly saw that I was getting irritated with waiting so long but still did not offer to even seat me at the waxing station. If you like long waiting times this place is for you. read more

Owner basically yelled at me for showing up without an appointment. Walk-in on door and ads.

Got a manicure at the beginning of October for my best friends wedding and the shellac lasted over a month before it started to chip! When I went, all of my friends bridesmaids, her mother, and her mother-in-law all came with. There was 10 of us. The staff was very helpful in getting us in. This was my first time coming to this location because I try my best to avoid anything close to Prospect if I can. Just too much traffic and always busy at every shop. The only down side was one of the women I was with wanted a pedicure as well and she mentioned it but we don't think the gentleman heard her so he never got her back to get one. She couldn't stay long because she needed to get back to her newborn who her mother was watching. The girl doing my nails didn't talk much but I didn't mind. Overall I'd say I'd return. read more

I'd give them ZERO stars if I could. They overbook appointments, and book a service *knowing skilled mail tech *not available. Had an appt @ 11a on Sat, but nail tech who can do gel refill not available until 12:30p. Excuse? They're so busy on Sat, we should come during the week when not busy. Even though when I made the appt, they knew it was for gel nails, and they knew their nail tech would not be available til 12:30p. HORRIBLE BUSINESS PRACTICE TO SET UP APPTS, JUST TO GET PEOPLE IN THE DOOR -- then keep you waiting for 90 minutes until they have nail tech available. Why did my daughter wait? Bc it was homecoming, and she had no other options @ that point, after having waited so long. The owner acknowledged the problem, but REFUSED TO COMP THE SERVICE, or even give a discount for the dishonest practice. NEVER NEVER NEVER go here. They don't care about their customers. read more

I would never wish this type of customer service on my worst enemy.I walked in with my significant other who wasn't getting anything done. He asked if he could sit in the massage chairs as I got my nails done. Staff said it was okay. Later on, lady manager comes and yells at staff in a different language and made it very uncomfortable for the both of us. Let me remind you that we were the only customers in the shop , so we didn't think it would be an issue. I asked the girl who was doing my nails if there was an issue. She proceeded to tell me that the manager is rude and doesn't think people should sit in the massage chair if they aren't getting anything done. I told my significant other about the issue and he got up. At this point , the manager is still disrespectful towards us and becoming more and more passive aggressive. I told the staff I did not feel comfortable with the disrespect and we proceeded to leave. By far the worst customer service experience I've ever had . They treated us like we were weren't paying the same dollar as everyone. I truly believe they are racially discriminatory and would NEVER Recommend this place to anyone. read more

They always do a fantastic job on my nails. I get shellac and a round tip. Smooth, even coats. They also will put more coats on if your nails are thin to help avoid them from breaking. Staff is always pleasant. I once thought that it was too busy and walked out without talking to someone (was just going to come back another day) and one of the staff came running out to me to tell me that they could get me in right away, and they did! read more

Absolutely horrid treatment. I have lymphedema which causes swelling, but no toxic issues. I've used another nail salon for the past few years with no issue, but they recently changed hands so I decided to check in here. Huge mistake. Rude, gawking treatment. Nasty owner barking at me about being sick. Looking at a toes that has slight swelling and screaming "see that! See that!" Then "I not responsible!" I tried to leave and wtold, "do this this time, but you see doctor from now on!" I tried to explain my condition, but she was hysterical. Did a half-assed job and took $2 off the cost. I threw a $20 at her and I'll never be back. If you want a nail salon where no one listens and they age rude from beginning to end, Baytowne Nails is for you! read more

Disappointed! I got a pink and white manicure two weeks ago, a male had done them. He did a wonderful job. When I had went back recently, I did not recieve the same treatment. Which in my opinion, I figured it would be better since they werent as busy as the previous time. It started with being told three different prices, from what I was told on the phone. The prices kept changing. In my opinion they should have set prices listed on a board so their clients dont feel as if they are getting cheated and being judged. The lady seemed as if she was in a rush and disgusted with me, as she was jumping from client to client. Not to mention ON HER PHONE.. A FEW TIMES! Uncalled for! I believe if you have a business and are getting paid over $30 an hour (what client pays is put in their personal draw and not into a register, which leads me to believe thats their personal pocket change..) I say that because the first time I had went, and many times before in the past seven years a register is used every so often. Overall I had three ladies do my nails. (I could see if they were busy, but as I said they definitely were not.) I believe one employee should stay with their well paying and well tipping client the entire time, from start to finish, or else..who deserves the tip.. Confusing! Not to mention my nails are uneven, too short, and my thumb nail is so sore! I really wish I wasn't so disappointed in the visit because before hand is was my number one! Lesson to the story for the employees, PHONES CAN WAIT! read more

I can go on and on about my horrible experience here today! Very verrrry unprofessional. My nails was nothing like what i asked for. They are so uneven and lumpy. My nails are wide and very thick! I asked for a certain type of set and she kept insisting "ITS TOO HIGH ITS VERY EXPENSIVE" as if she knew how much money i had in my pocket. Come to find out they didn't carry the powder instead of just saying that she made it seem as if i couldn't afford it. When finishing my nails i told her i wasn't pleased and could she do something else her words was "I've been doing you for a hour, you don't like idc give me money and you leave" I constantly told her i had no problem paying her, i just wanted something different or i wanted them removed. She yelled, screamed and pointed in my face repeatedly while i sat there trying to explain to her why i wasn't satisfied. I refused to pay her after so much disrespect and not fixing my nails which lead to police being called OFFFFF COURSE i ended up having to pay or would've been charged w theft. I seriously would NEVER go back there again. I 199% wouldn't recommend this place to anyone! Ohhh not to mention she popped my hand like 3 times because i removed my hand from dryer to scratch. I'm very disappointed! read more

This place started off like gangbusters but last couple of times I felt rushed and the end result was poorly applied shellac manicures. There are some good girls there, but they switch manicurists in mid stream and the quality suffers. I'm looking for a new place. Any suggestions? read more

We came in late, and they stayed open 2 and a half hours late just to finish everything we wanted. We were complaining about being hungry, so the manager bought us pizza. Super nice and friendly. Very well managed. 10/10 recommendation read more

Would never recommend this salon to anyone. I should have turned around and walked out when I saw the carpeting. The salon does not appear clean. The tech was not personable at all , rushed way too fast and didn't ask my opinion on what I wanted. She cut my nails back too short- I said I wanted them filed back a LITTLE and she used clippers and trimmed them the length she wanted instead of asking me. I wanted a painted design on two of the nails and again SHE picked the colors and placement without asking what I wanted. She do the filing and shaping too fast and the edges of several nails are bumpy and uneven. I would never go back. read more

This was a very good place for pedicures at a reasonable price. Good service and clean. They did a good job in a timely and relaxing manner. Love the hot stone rub. I would have given 5 stars but my girl never said a word. It was very busy so maybe she was not in the mood to chat. read more

Baytowne Nails is so nice and relaxing to go to . It is clean and the nail techs are so nice and do a professional job. They do exactly what I want. Would recommend them to everyone. I get a lot of compliments on my nails too. read more

If I could give negative stars I would. Everyone in this salon was rude from the beginning. They had no price menu so when we asked how much it would be, they seemed annoyed... then we asked to sit next to each other and they said we couldn't. The salon was empty so I did not get why we couldn't but ok I agreed and sat away from my mom, during the acrylic application it was very sloppy then she yelled at me for not drying my hands enough. I am extremly unsatisfied don't go here. It's awful. read more

I'm part Vietnamese so they thought I didn't understand them. They were talking shit about me in Vietnamese. I also had 2 friends with me. They didn't know how to do full sets so they had us waiting for over an hour for an employee who knew how to do it. Then when they found out I was vietnamese, they sat there talking about "oh but she don't understand us"... I listened to everything you guys said. Shitty ass people. read more

Poor customer service and hospitality. Nail work is good but one of the manucurists struggles with being gentle. So if you don't care about the way a person treats you and just need good nails this is your place. read more

I don't have a lot of time for this sort of thing, but when I go here they are always so nice and make me feel comfortable. It makes taking the time out worth it. read more

NEVER GOING HERE AGAIN. We waited for an hour with out feet in cold water and no one came over to us. The floors were dirty and soaked.

Love this place!! Everyone always does such a nice job and very friendly! They are also very attentive to how I like my nails to look and also ensures that I am satisfied!! read more

My mom regularly goes here and has brought me along a few times. I usually only get my toes done, and every time they turn out great and I love them. Their service is great and everyone is so kind. However, the two times I got acrylics done, they have been absolute crap. The lady who did them usually does a great job on my mom's shellac, but she absolutely rushed mine and did not seem to care what they looked like. I showed her a picture of what I wanted and was specific, but they turned out awful and I am very upset. The skin around my nails was not tended to and she ripped apart my cuticles. She filed the nails down too short and made them pointy when I asked for round. The first two pictures are of my nails, the third is the picture I showed her for what I wanted. Suffice to say, I am disappointed and will not go back for acrylics. I will for a pedicure, but never my fingernails again. read more

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I've been there for pedicures twice. Both times I had an appointment so I didn't wait more than a couple minutes. The place seems clean and it was very relaxing. The nail polish lasted a long time too. read more

Worst experience ever. My mom and I arrived at the salon at 6:15 pm. We both were there for a pedicure. There were three other people having pedicures done when we arrived. We were told to go to seats 4 & 5...we get over there and are put in different seats which was fine. The lady that started working on my mom was talking on her cell phone on speaker when she sat down to start on my mom. She was so busy on the phone she didn't even hear my mom trying to get her attention. Then when the lady finally (at least 30 minutes later, no apology for the wait) came over to start working on my toes after she takes the polish off, she didn't ask if I wanted my nails trimmed and wasn't going to trim them until I asked her to. Then she jammed one of the metal things they use to clean around and under your nails way down in under the side of my big toe soooo far and so hard that my nail started to bleed! The whole experience was very unpleasant and the woman were extremely rude! I will never go back! read more

I wish I could give this nail salon negative stars. The reasons: 1. I had my manicurist jump between 2 other people and me while I sat soaking for 25 minutes. 2. The owner jumped in after I complained and proceeded to use a utensil FROM THE TABLE NEXT TO MINE that was being used on another client. Disgusting. 3. The owner CUT ME while she was trimming my nails. I bled. 4. She then blamed me because I wanted my nails short. I had asked her to use a file, but she refused and used the sharp clippers instead. 5. She offered to finish the job even though I was visibly upset and when I asked if she was going to charge me, she said yes! 6. She blamed the issue she was having with my nails (removing the polish) by saying, "Honey, salon who did this before, very bad, very bad." I took great pleasure in telling her that it was one of her employees at Baytowne Nails! She accused me of lying. I could go on and on about how unprofessional this place is. Instead, I will jus stress that you should NOT go here. read more

Had my first experience at Baytowne Nails today and I really enjoyed it. I called the day before to make an appointment and they were ready for me at exactly the time I requested. I would suggest vocalizing any specifications you have, but they are very nice and willing to listen if you take the initiative. For a small nail shop, its a great place. Gel was only $30 and they double checked that I liked the color and that it was done to my liking. Also told me that if anything happens to come back and they will fix it. Christina cleaned up my nails and Tri (pronounced Tree) did the painting. Both were extremely nice when I talked to them an initiated conversation. Honestly, give this place a chance. For a cheap manicure, it was a great experience and I will definitely be back. read more

Told me they were closed and they were still open for 30 mins and refused to do my nails. All I wanted was a fill in. Plus I called 3 times before even driving and no one ever picked up. Jerks read more

Baytowne nails used to be my go to place for a pedicure however the cleanliness has gone down hill. I have witnessed customers being put in the same pedicure bowl with out being cleaned thoroughly. Every time I find a good pedicurist they leave which seems to be common practice with the Vietnamese salons. read more

I had recently came in here with a friend and my sister just a couple of weeks ago. Years ago, My sisters and I had gone here before my sister's wedding to get our nails done and it was a pleasant experience. That's not so anymore. My friend was getting a full set of acrylics done, but myself and sister were simply getting polish. My sister and I were rushed through and the lady didn't even ask us to wash our hands, didn't have us soak, and barely shaped our nails. We could have done a better job at home. Plus, there was only one lady doing polish while there were TWO OTHER NAIL TECHS just standing around, my friend had to wait forever to get her acrylics done. Also, a few days later, my friend had gone in for a pedicure and THEY CUT HER TOE BADLY with a tool. DO NOT GET YOUR NAILS DONE HERE. It's not just a matter of them being rude and unorganized, they are unsafe and unclean. This place is a breeding ground for infection and just bad service. Will NOT be returning. read more

I love this place! They do the best pedicure in town! Staff are very nice and the salon is clean. I also get a no chip manicure done here and they do an amazing job. Never had any chips ever! read more