I love the ladies on west 5th street bank they make you feel like part of a family that will serve…read moreyour needs as a customer.Real friendly and nice not only in their working place whenever they see you outside the bank.l give them my highest rating.Good workers and friendly goes a long way.Trust the ladies go by and check them out you will be real pleased Thanks

The teller was micro aggressive with a horrible attitude. The manager was worse than her. It was…read morethe worst customer service experience I ever had. They were angry, nasty, rude and the level of micro aggression was unbelievable. I requested an alternative teller who looked like me who helped with ease and no issue even though I was treated very rudely and dismissively by the first teller and manager. Then manager even went as far to say " I am sorry you feel that way" after claiming the teller was right to tell me she couldn't assist me because my DL with my married name didn't match my maiden name. She could have asked me for an alternative ID but didn't which is when I realized she was exuding micro aggression towards me. So I had to suggest she take my passport because I knew their policy. The teller was so angry that I had it that she turned beet red and told me she adopted two black children so she couldn't be biased. The manager said neither can I, I am hispanic. Then she manager begin to call me MAM in the nastiest most sarcastic way I had ever heard it. Even while the teller who looked like me helped me the manager glared and intervened into the transaction trying to be very intimidating. The manager even called MEN to come up to the front from the office who looked like if I moved the wrong way they would physically assault me. Mind you I did not utter one curse word or threat. If you are BLACK and want to be treated with dignity and respect as a human being I don't suggest going in there. I was treated horribly for addressing it and demanding respect. They should be ashamed but I know they won't be due to their poor excuses for their horrible behavior. It was CRASS BASS and UNCOUTH and a reflection of how people will abuse you and totally deny it. Avoid that branch like the plague.

I truly understand COVID has cause issues in March 2020. However May 2021 the issues should be…read moreironed out now. Bank of America has closed all but one location. Ok we get it. Now they closed the inside of the bank only offering drive thru. I have been in line 45 minutes now long enough to write this review. Using COVID as an Excuse is getting old now. Are we closing the BOA in Fayetteville now. Just let people know.

It is not Navy Federal Credit Union. THE BIG GIANT SIGN OUT FRONT IS THE FIRST CLUE. Maybe instead…read moreof making fake reviews the first review for this should go inside and check it out. Small bank. Nice tellers. Have full service. Easy in and out. Accept most ATM cards. Works in a pinch.

I been a member at this bank for about 5 years and I never experience a situation like this…read morebefore at this bank me and my daughter walked in on the September 25 and we went back to the loan department area to ask a question about my visa card so a African American woman came out to assist me she was unprofessional she had a attitude she tried to loud talk me. she acted like I was bothering her I got to find her business card I will put her name down here. I will also reach out to the manager I refuse to get disrespected were I have my funds

Dorothea Yarsiah.. has always been so friendly and helpful every time I come in. She is a pleasure…read moreto do business with, a definite asset to your bank. I look forward to seeing her smiling face each time I visit!!

SECU is the best bank in the world. They are always professional and helpful and answer all…read morequestions with complete details and do so happily

Love Wells Fargo, but not happy with this branch. We have gone in numerous times to get things…read morenotarized. As a notary their only job is to validate the signature. They read the document and then go to others to have them read it. Called the toll free number and they did confirm, they should not be concerned with the content...just the signature. We have been long time customers, but only use that branch when necessary.

I had my mortgage with them for 15 years without ever being late on one single payment. Once I got…read morelaid off from my job. I got behind 3 months. I called them asking for help. They wouldn't even put the payments I was behind at the end of the mortgage. They wouldn't help me at all. Eventually they repossessed the house. Luckily the people who ended up purchasing it rented it to us until I was able to repurchase it myself. It took only 4 months for them to repossess it. I was given the shaft at every point. I will never do business with them again. And, I will inform everyone I know about them.