The teller at this branch was unprofessional and came across as rude during my recent visits. I…read moreunderstand and respect that it is the banks policy to request identification when completing a cash deposit. However, the way this policy is applied appears inconsistent. On multiple occasions when I have made deposits at this branch, I have been asked for identification most of the time, but not every time. Because of this inconsistency, I began paying closer attention to how the policy was applied. I had a coworker make sever similar large cash deposits, and they were not asked to provide identification. When I later returned to make a smaller deposit, I was again asked to provide my ID. The inconsistent application of this policy raises concerns and creates the impression that customers may be treated differently. I believe it would be beneficial for the branch to apply policies consistently to all customers regardless of race or religion to ensure a professional and fair banking experience.

This has been my go to bank for several years, they have always went above and beyond. Eric was…read morebeyond kind, attentive, accommodating, and diligent. He is amazing and I really appreciate his kindness and his inviting character and professionalism!

Absolutely one of the most customer oriented banks I've ever dealt with these folks are always…read morehappy, polite and friendly. What a pleasure to do business with this institution. I cannot wait to open up my new business account in addition to my savings and personal account just because of their exceptional service and customer oriented attitude!

From the owner: As a member-owned, not-for-profit cooperative, our mission is to provide products and services that…read morebenefit our members' financial lives. This is accomplished through lowering their loan payments, offering better credit cards, providing free checking, helping to improve credit scores and much more. In addition to the variety of digital services available, we also have over 30,000 surcharge-free ATMs and 5,000 shared branches. For additional information, visit our website.

I went into this branch, reluctantly today to have a document notarized. I say reluctantly because…read moretheir service has been abysmal in the past, and it hasn't changed. As a customer, the document to be notarized was to witness my signature only. After sitting and waiting for the notary, I was approached by someone who didn't introduce themselves, but felt it necessary to know what type of document I was having notarized. As a former notary in 2 different jurisdictions, it's only necessary for the notary to know this information. As I took a deep breath and tried to cooperate, it was becoming clear they didn't want to provide this simple service to a customer, and didn't!Trust me, we have one remaining account at WF and it will be closed shortly!

My mother who is in her 80s had her account frozen. No one from Wells Fargo notified her of this…read morehappening. She has plenty of money in the account. I had to reach out when I saw notices from the medical supply company that her draft didn't go through. We called the online service to find that there was a fraud alert. We went through every charge on her account no issue. I explained to the customer agent that if I didn't check on her medical drafts, I would have never known. Once again this has happened. No communication from Wells Fargo. If I wasn't there, it could have been disastrous. Please, consider someone's age, when following this process in the future. I did meet with a banker to set-up a joint account meeting with my mom. Hopefully, this will help. I personally bank at First Citizen, I always get a call and an alert to call them if theirs is possible fraud. They do not close my account down without my permission. Plus, all monthly reoccurring drafts continue as usual. Perhaps that's why I've been with them for over 35 years.

The Best-bank ! The young lady was very help . 7/29/24 I…read morehave a long relationship with BOA before they were BOA in GA !

Excellent customer service, very pleased with my transaction. Quick and efficient. It wants me to…read morewrite more but that's it.

Thought we would give this bank a try - they look like a small, new bank but are actually a large…read moreold bank. You wouldn't guess from the mess of service they provide. They piece out every little bit of work to third party businesses that provide inferior support. Fraudulent, unauthorized charges on your account will be looked into at the SLOWEST rate possible and a provisional credit will be given in about a week - as opposed to most banks doing it within a couple days or instantly. Poor fraud protection. Poor customer support. Their mobile app doesn't work half the time and again, customer support is very inefficient. Cannot recommend this bank for much.

Would give 0 if I could. BEWARE THEY WILL TAKE YOUR MONEY. Husband cashed a check in ATM almost…read more$1200 did not get a receipt went inside to get one and the banker was absolutely useless said no record of money shown and they have nothing to do with the ATM yet they have a big ass logo on it that says 5/3. Maybe because my husbands black they dismissed his issue as if it was so irrelevant. Discrimination at its finest. But they lost our money. Talked to a dispute manager Amy just as useless as the banker. They simply tell you they don't care about your membership and losing $1200 is not a big deal to them. I can't help but think if this was someone other than a black person they'd take it a little more serious. Next step is to reach out to CEO Timothy Spence, Kris Garrett and Kala Gibson then our lawyers. Based on previous review looks like they have a habit of treating customers like shit. Stay far away.

I usually don't post bad reviews but I feel like this one was needed. On Monday, April 19,2021 my…read moremother decided to go pay her loan bill at this CPM because it's up the street from our home. I was on the phone with her while this happened. Anyways, she went through the drive thru to pay her bill and after the gentlemen took the money through the window her informed her that they no longer took payments through the window effective that day. She didn't understand because he took the money and then wanted to inform her of policy change. She was annoyed because he told her after the fact. She went in branch told the lady aft the counter what she came in for and gave her the information she usually give them. The lady ask her more questions and she told her that she usually doesn't get asked that many questions. The lady tells her it policy. My mom was very respectful to the woman, not once did she call her out her name or raise her voice. The lady proceeds to argue with my mom, my mom ask to speak to the branch manager her exact words were "you can talk to me." I've worked in customer service myself and they've always told me if a customer ask to speak to a manger let them. Another lady chimes in telling her she was going to inform corporate, I guess threatening to ban her. No one would give her the corporate number so she called the main Greenville branch. Explained what happened to another gentlemen. She received a call from the branch manager in Simpsonville telling her that she came in with an attitude and basically she wasn't allowed to come back to the branch. My only question for the branch manager is how can you tell someone has an attitude under a mask? And, what was your purpose of calling my mother to basically not apologize for YOUR employees actions? I will be closing my account with this bank. Thanks for coming to my ted talk. and yes she is a black women.

What a nice group of people! Very friendly and most helpful. They were not stodgy loved to…read morelaugh. Really enjoyed banking there!

I did a home closing in Mauldin. I hope this is the right bank as I'm not familiar with the area. I…read morehad trouble getting money wired in time for my closing and Dorian Holmes went above and beyond helping me getting the transaction done so I could close on my home. Everyone at the bank was very nice but Dorian S Holmes is the absolute BEST!!

Submitted plans for home project requested approval for funding nearly 4 months ago. Never heard…read moreback from them. I WILL NOT RECOMMEND TESE SLACKERS!

Horrible customer service. Can't wait to for my cd to renew so I can move it…read more to another bank

I'm very happy that I opened up a business account with Greenville Heritage Federal Credit Union…read more They were very professional and made it very pleasant opening an account. Planning on being a customer for a very long time. Thank you!

This is hands down the worst credit union I've had to work with in my life. I had a car loan with…read morethem, great rates, but have had to jump through hoops ever since I opened it. The most recent thing that happened was, I paid off my loan in full. Specifically asked the teller if I needed to do anything else so that it would NOT draft my account again, she said nope you are all set. 2 weeks later (when my payment was due) I get a letter saying I over drafted my account. HOW CAN YOU OVER DRAFT AN ACCOUNT WHEN IT'S PAID OFF!!!!! Worst Customer service and the manager's could care less. Needless to say I would NEVER recommend this bank to anyone.