Cara was amazing! So helpful and knowledgeable with the devices and phone plans! She delivers…read moreexcellent customer service and multi tasks extremely well! This is my new Sprint go to location!

BUYER BEWARE RUNYON'S FLOORING AND FURNITURE in MONROE, MI…read more I am proud to say that I grew up in Monroe County. I always urge people to work with small businesses especially when they are local. I have contemplated posting this for a long time, but if sharing helps prevent even 1 person from going through what I did then this post is worth it. It was a truly traumatizing and emotionally draining experience that we went through with Runyon's. This is what you should keep in mind if you choose to do business with them. 1. They were not approved vendors/installers of the product that they had on display. (Runyon's purchased it from another store when we specifically asked if they were approved). 2. They did not follow the manufacture's specifications or complete proper job site preparation. (Resulting in damaged flooring.) 3. They ignored our calls to them for help. (We had an inspection done to figure out the cause of damage). 4. They refused to honor their warranty. (Even after an NWFA inspection indicated they were at fault). 5. We tried to file an insurance claim on their business insurance. They did not carry the correct coverage for "their work." (I hope they corrected this). 6. The engineer report from the insurance company also indicated they were at fault. The claim was denied for lack of coverage. 7. Estimates to tear it out and fix the damage was twice as much as we initially paid. 8. They ignored us again, so we filed a credit card dispute to get our money back. 9. They called us names, screamed at us, told us to "shut up." 10. They called our work and personal phones numerous times. (Once the credit card took the money back from them for failure to resolve the damages). 11. Their threat/solution for us was to "come to rip the floor out and put it into their rental homes" but not to repair it or replace it. (Expecting to still be paid for this work). 12. You may have to take them to court. (Runyon's may threaten that this is your only option). 13. They will leave you with floors that look like the photos attached.... This is what we went through with them, in our new home, when I was pregnant. They didn't care about us until the money was taken back from them for failure to correct the issue. Once they did not have the money for their work, they took a very aggressive approach. I have photos, reports, and recordings to prove all the above statements, but I do not feel it is necessary to post currently. Some people may have had a good experience with them. Certain members of their staff are helpful/nice. The OWNERS were the people taking this approach. Overall, thinking about how they treated us and potentially other people in the future makes me sick. *Owner never paid the money owed from small claims court. Had to take additional action... still an ongoing and unresolved issue for nearly a year.

I have been a loyal customer of Runyon's for well over 10years, I have them install carpet and…read moreflooring in my first house. When I purchased my new home Tony worked with me told him my budget,and I couldn't be more happy with the results. I purchased almost 1400 square of new flooring. New furniture his staff was courteous and very efficient. They delivered everything put everything together. They beat all other big chains stores prices by a lot. I highly recommend them. Thankyou Once again Tony you and your staff knocked it out of the park once again.

Is it frequently to see what's new. Lots of interesting items and reasonable prices. The staff is…read morefriendly and always willing to help.

they sold me a fake chain and refused to replace it or give me a full refund they only offered half…read moreand I paid nearly $500 for it. They shady in the jewelry department so I would question everything

Horrible customer service. Cashier seemed irritated that she had to work and wasn't the friendly…read moreinteraction that you would expect from a neighborhood pharmacy.

The pharmacy is clean despite being under renovation (winter 2022) and they have a pretty nice…read moreassortment of both medication AND everyday essentials like snacks, drinks, chapstick and beer! It's nice to have another location in Morenci offering what this small farm town lacks in a proper grocery store. No one has to settle for subpar service and overpriced items at the other store on the far side of town. Highly recommend stopping by and giving them your patronage!

We took our daughter's Janome sewing machine for Mike to take a look at and let's just say the…read moremachine was a mess. He was able to get it working and charged us less for all the work then most sewing places would charge just to take a look. Can't say enough good things about this business. Thank you!

I have a very old sewing machine. I took it to a place in Sylvania, Ohio. The stitch control was…read morenot working. They are very rude and said the machine was fixed. I took it home and it was the same problem and worse. I was at a loss since there are not many places to take for repair. I brought it here and it was fixed in 3 days at a reasonable price and it has worked good since. I highly recommend this place.

Good work takes time and they are packed with orders. Had a La-Z-Boy recliner reupholstered. The…read morework is done beautifully and the price was half of what it would cost me to replace it. The customer service was great, loved my conversation with the owner, son of the original owner, and the shop dates back to the 1920's. When you go check out the cool historical pictues. Also appreciated the honest appraisal of length of time to do the work, and the opportunity to purchase fabric in-house at a substantial savings. Did have to call a couple of times to 'check' on the work, but they were always immediately responsive in a positive manner. So happy to have my favorite chair back in its spot, looking better than new, for many more years.

I recently had a boudoir chair and ottoman recovered at Al's. They were extremely helpful and…read morepatient with me throughout the process and they did an excellent job in helping me preserve my moms old chair. This is the second piece we had them work on. The first was a seat on our pontoon boat that a squirrel decided to eat thru and make a home. When they were done the seat looked like new. Thank you for doing a great job on both pieces.

YES YES YES!! A…read moredear friend ordered me a table top solar chime from this company and after it was delivered I discovered sadly it wasn't working. However, I reached out to Bonnie, the owner and designer, and even though the business is closed for the winter break she immediately contacted me with the solution. They started working perfectly and I enjoy them so much!! These chimes are so sweet, they randomly chime when in the light - whether sunlight or indoor lights. The product is great - and the service amazing. Go check them out https://www.solarchime.com and become a major fan like I am (I even started a YELP page for them - they are GREAT!)

We found SLI after having a terrible experience with Minuteman Press Toledo. We had the complete…read moreopposite experience working with SLI Custom Designs and I can't say enough good things about them. After feeling brushed off elsewhere, Jenni and Kayla stepped in and were amazing from the very first conversation. They treated our project like it actually mattered, even though it was on the smaller side. No attitude, no short emails, no making us feel like we were inconveniencing them. Just genuine enthusiasm and a willingness to help. Their design team designed our event tickets with creativity and care, walked us through options, and made the whole process easy. Customer service was top tier and the final product turned out better than we even pictured. It honestly felt like working with family. If you want someone who's responsive, talented, and actually excited to bring your vision to life, SLI Custom Designs is the way to go. Highly recommend.