I've very proud of my kitset kitchen because I designed and I built it myself with Kitset Kitchens…read more I wasn't working at the time and thought that it would be productive use of my time renovating the house. It was easy to design because the units came in standard sizes. C and I went out to see their showroom to choose the handles, counter top and veneer. They helped me tweak my design. The kitchen came flat packed, there was a palette load of flat packs. There was even an instructional DVD. I put it together with the screwdriver attachment on my cordless drill with help from my friends, C and Dad. Well it wasn't that simple and it took a lot longer than simply writing that but now I have a brand new kitchen. As I was assembling it discovered that they had sent me one incorrect part; I called them up and they had the replacement over to me the next day. I was very impressed and wondered why the plumber couldn't be as efficient. I've still got a box of extra screws and other spare parts left over, in case I lost couple or something went wrong.

The customer service from Kitset is the worst I have ever experienced from any company. It is 3…read moremonths since we signed our order, and we still don't have all of our doors or shelves. The worst part is the lack of communication. We didn't find out that there would be a hold up with our order until 4 weeks in, and only after we made contact to find out what was going on. When our doors finally arrived after more than 2 months, there were doors and shelves missing, even though they were listed on the delivery docket. 3 weeks later and we still don't have them, I can only assume they hadn't even been manufactured. Kitset make no apologies for there disgraceful lack of customer service, we have given them plenty of opportunity to do this through our many emails and phone calls trying to get information. I was so looking forward to a new kitchen, now I'm just sick of it.