I am a 43 year customer and I have witnessed a decline in BofA service that has caused me to…read moreimmediately change my current banking institution. I will try to qualify my above statement. There is no lobby service in downtown Austin, weather in New York City or Austin most BofA have no lobby service, appointments are booked up and they are days away, your combined Merrill and BofA accounts don't communicate with each other, attempting to get a needed closing document is near to impossible, you can't get a mortgage loan in this electronic age faster than 35 days, while a private loan company can. I could go on but it's much of the same. I will never recommend BofA to any family member, friend or anyone for any business.

The building is called BoA center, and there is a sign on the door that says it is closed and no…read moreATM access. Unbelievable. See photo attached.

The location is fine but why do I have to wait forever when there is literally no one there? The…read moreplace is always short staffed and if you are trying to get things faster or have other things to do then you probably should find another location.

I spent four weeks trying to setup a business account with them I went to another bank I had an…read moreaccount in 5 minutes.

I had two Certificates of Deposit and one matured on 1-15-26. I asked that a check be mailed to a…read morePO Box address so it would be more secure. Then on 1-19-26 another CD matured, I once again, requested that it be mailed to the same postal box address. The first CD check was never delivered. I got the check for the second certificate of deposit, but nothing for the first. When I contacted Texas Capital downtown office, Jarren Caraway, the banker I had contacted about sending the checks, told me on January 30th that he had placed the checks in the mail. When I explained to him that only one check had arrived and that the first check was over two weeks late he acted as if it was no big deal and that it should arrive soon. I went to the Post Office and they explained to me that if it had been received they would have delivered it. So now I am playing a back and forth game between the postal service and Jarren Caraway. Fast forward to today February 20th at 4 p.m. and I am still waiting for the bank to let me know if the check has been cashed or not!!! According to Jarren he has forwarded this issue to the "back office" staff and they have not given a status update. Jarren "claims" that only this department can verify if the check was cashed or if another check can be issued. Extremely unprofessional staff especially since it has been over one month and nothing can be resolved. DO NOT DO BUSINESS WITH TEXAS CAPITAL BANK. This bank will lose your check and act as if $3,000 is nothing more than $5.00. They are totally oblivious to the time value of money when it is NOT their money. An incompetent and unprofessional bank, since I have emailed and called numerous times. I have left phone messages but NO ONE at Texas Capital bank calls back or emails with any information whatsoever. Take your money and business elsewhere !!! I know I will !!!

These guys are amateurs when it comes to online payment. Have been on the phone with 3 different…read more"bankers" (collectively over 1.5 hours) and no one seems to know how to process an ACH payment. They want to blame it on the merchant, but when one finally talks to the right person, magically the payment goes through.

I have had nothing but pleasing experiences with this bank, and especially this bank in particular…read more Patty Lopez has been incredibly to me personally, handling all my email questions, regardless of how trivial. And her co-workers have gone out of their way to be accommodating when she's not been available. I dont know how their fees/etc. relate to other similar banks, but there are convenient locations across Texas and California, and they change dollars to pesos. It's a little weird that their walk-up ATM in the lobby doesn't have deposit slips but no one has yelled at me for walking through the drive through ATM outside so no big deal. P.S. On Fridays they have popcorn too.

Great service and a beautiful bank -- once it's done :/) being renovated. Parking is easy with its…read moreown garage, a big plus downtown and everyone seems really nice and helpful. I've been a Chase customer for almost 10 years but new to Austin. I love this branch.

Not sure why this branch has such a low rating. I came in during the early afternoon with multiple…read morebonds to cash in and the teller, Lucy did a great job working with me as quickly as possible. There were a few customers in there and all of them were greeted by a staff and offered to help while my transaction was taking place.

Frost bank is dishonest! I went to my bank who uses Frost…read morebank for foreign currency exchange They screwed me royalty and will not give me back my currency back I now know not do business with them again I banked with Frost back in the middle 90's terrible experience with them then and I changed banks

This bank charges you to deposit cash! It's called a "cash processing charge!" And they use a…read moreMACHINE! Unbelievable. Been with them for 20 years but it is time to change banks!

There is a teller at this location named Donnette. She is an absolute rock star. Now retired, I was…read morea commercial banker for over 40 years and I know a good retail banker when I see one and that describes Donnette. She's old school: Friendly, capable, charming, polite and contagious personality. I'm a 31 year Wells Fargo customer and rarely visit a branch due to their superior online technology, but if I ever again need to visit a branch, I'll make a bee line for Donnette.

Donette was really sweet & wonderful. She took great care of me & made my day w her conversation.read more

Friendly staff - making it simple to do business with - I love banking with Chase - I don't think I…read morehave ever said that about any other bank before.

I went there to withdraw some cash their teller was so rude she kept playing with my passport and…read morewhen I said can you give it to me and stop playing with it they called the manager on me when I explained to the manager that their employees are so rude and unprofessional he pretended that he doesn't understand what I'm saying and called security to escort me and almost arrested me. This male manger was discriminating against me and he refused to give me his name or his title. Such a dangerous location to go to with very violent manager. Chase in general has become the most violent bank on earth with violent discriminatory managers. And their tellers are super rude. I'm closing my account with chase I had this account open since 2003