Oh, Virgin Plus... where do I start?…read more You know that friend who always promises they'll pick you up at 8, but shows up at 9:30 with a latte and no apology? That's Virgin Plus. The "Plus" must stand for Plus dropped calls, Plus slow data, Plus customer service that's basically a group chat of people shrugging. I've had romantic relationships last longer than it takes their reps to "look into it." I've tried to be patient. I've rebooted my phone more times than I've rebooted my own motivation in life. I've spent hours on hold listening to music that makes elevator tunes sound like a symphony. And still--service that's about as reliable as a weather forecast in Canada. If you enjoy paying for frustration, Virgin Plus is your soulmate. If not, run. Run like your 1% battery life depends on it.

I have no internet access. I called to get it fixed. I was put on hold for FOUR HOURS and no-one…read moreever did pick up the call. My phone over heated and I had to hang up. SHIT SERVICE. I have filed complaints with the CCTS and CRTC

I do not recommend this internet provider at all. As soon as it snows, you lose Wi-Fi access for…read moredays. Their response time to send a technician is completely unreasonable -- often taking up to a week -- leaving us unable to work online or access essential services, despite paying 4x more than any competitor. Their pricing is outrageously high compared to other providers. The only reason we stayed with Explor was because no other company served our municipality at the time. We've since switched to EBOX, which offers faster service, better coverage, quicker response times, and more generous data and speed -- all for a quarter of the price. Explor feels like using dial-up internet from the 1990s.