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4 years ago

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Penske Truck Rental

Penske Truck Rental

5.0
(1 review)

WORTH EVERY CENT!!! I originally rented a 26 foot budget rental truck online, but when I got there…read morethey did not have one available. This caused us to have to rent a truck from Penske as well. Apparently (according to the Budget worker in their office) this is a common problem with Budget. They rent trucks that they don't have in their inventory! So I rented one Budget Moving Truck and one Penske. First the budget truck was absolute junk. The first one I rented did not have functioning air conditioning. The fact that they did not have the truck that I scheduled, and the need to switch trucks delayed my move by a day and a half. When I called Budget's corporate office, (which took twice as long as it should have their staff does not speak English very well, which made everything a painfully difficult.) their clever reply was that the online scheduler that I put money down on with my credit card did not create a valid contract, it just confirmed the price, if they happen to have a truck available. (As an attorney I know that this excuse is absolute rubbish, but this is how they cover their butts and take advantage of most people who as non-attorneys do not know the difference. ) Nice! The second Budget Truck had functioning air conditioning but The electrical wires connecting the car trailer we pulled behind had previously burnt out, and failed on our drive. (The entire wire connecting system was a cheap version of what they should have which is all wires going into a common plug that would easily plug into the trailer. But this piece of garbage require you to attach each wire separately.) Then halfway to our location the brakes failed going downhill! I stepped on the brakes and with a full load the cab started to shake violently. I was barely able to slow down without having the entire truck go out of control. The crappy breaks delayed my arrival by at least five hours. I started one hour before my wife, who drove the Penske truck, and I arrived four hours later, due to all the troubles of the Budget truck. The reason for this is that budget purchases very cheap GMC trucks. Once I got in the Penske truck you could immediately tell the qualitative difference. Do yourself a favor and spend 10% more and rent a Penske moving truck, you will save a huge headache, save time and thank yourself later!

Budget Truck Rental

Budget Truck Rental

1.0
(19 reviews)

Do Not Use Budget Truck Rental Service - A Nightmare Experience…read more My wife and I recently moved about 2,000 miles from Utah to South Carolina. We chose Budget Truck Rental because the price for a 26-foot truck was significantly lower than U-Haul or Penske. We quickly learned why Budget's price is so low: you get what you pay for, or in our case, less. The Breakdown and Abandonment The Problem: Only about 200 miles into our trip, near Rock Springs, Wyoming, the truck's engine lights came on. Failed Repair: A mechanic dispatched by Budget confirmed he could not fix the critical issue. Budget's Broken Promises: We contacted Budget, and they promised to send a replacement truck and a crew to help us transfer the entire contents of our packed-to-the-ceiling vehicle. Stranded: After three full days of being stranded in a hotel in Rock Springs, Wyoming, and despite dozens (no joke) of phone calls to Budget support, the promised replacement truck and crew never arrived. Taking Matters Into Our Own Hands With no help in sight and our cross-country move stalled, we were forced to go with a local competitor. Switching Providers: We rented a truck from Penske--whose truck, support, and service were outstanding. The Reloading Burden: It took us at least six hours and the help of six other people (some of whom we had to pay) to completely repack the vehicle. This unnecessary delay and labor caused significant stress and demoralization. The Irony: The second I informed Budget we had secured another moving truck, a tow truck arrived to take their useless vehicle within 90 minutes! They were eager to retrieve their asset but showed no real interest in helping us complete our five-day journey. The Insulting Refund Offer Despite having the optional trip protection service, and after explaining the three-day ordeal via emails and multiple phone calls, Budget refused a full refund. They offered only 30% back, claiming they had provided "some service" to us. If being stranded for three days, delayed, and then having to pay for six hours of manual labor is considered a "service," I strongly advise against using Budget. Final Recommendation Our experience suggests Budget does not maintain its vehicles well and offers abysmal customer service--a fact reinforced by seeing other Budget trucks stranded on the side of the road. Save yourself the stress and potential disaster. Go with Penske. The peace of mind is absolutely worth the extra money.

A couple weeks ago I came in I had a corporate discount charged me the full amount and I'm still…read morewaiting on the 180$ deposit to come back. Who knows if I'll ever get my corporate rate reimbursed or my deposit. Terrible. Don't use this location.

BDub Rents - trailerrental - Updated July 2026

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