Basic hotel with great amenities such as the pool and tiki hut. The restaurant attached has decent breakfast and lunch but the dinner is sub par. FYI if you pay using your room number you will be hit with several additional charges each time you use it. Did not know this until end of the week when I got my invoice. I charged to the room maybe 5 times and paid an additional $100+ in resort fees and other charges. It's still nice not having to carry your wallet to the pool and tiki hut everyday. read more

Good location on the beach, but property needs a ton of work. Rooms are poorly ventilated with a ton of moisture. Everything in room feels wet and sticky. There is mold/mildew on bathroom ceiling. We resorted to blow drying all swimsuits just to get them dry 24 hours later. Pool was full of dead bugs and debris ...maybe filter was not running or something. This is definitely not a "resort"...I'd characterize it as a hotel well past its prime. read more

Beach House - Mold/mildew on bathroom ceiling - Hotels Near Me - Hilton Head, South Carolina

I have stayed at this resort twice, both times for large group events. I can not say enough about the amazing catering staff. Melissa and her team were incredibly hard working and accommodating. All of the meals we enjoyed over our 4 days exceeded expectations, especially the Belgian Waffles at breakfast! The team was exemplary! From the time we checked in to our final minutes on site, everyone was friendly, courteous, and available to help. I highly recommend hosting an event here and will definitely return. read more

Everything about my stay was perfect; location of course, check in was a breeze and the front desk clerk checking me in was extremely pleasant and efficient, traffic was not bad, the area is nice and walkable. The beach is literally right outside your door! So I was extremely pleased with my stay until it was time to shower! Upon pulling the curtains back, I was met with a dark ring around the tub! As if it hadn't been scrubbed in a good minute. I was appalled and can't believe they had me paying hotel prices but treating me like I was in the trap. Overall I would stay here again but I'd definitely check the cleanliness of my bathroom prior and ask for accommodations to be made should cleanliness be lacking again. read more

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I had the pleasure of staying at this hotel for two nights, and it was absolutely wonderful! The front desk gentleman, Billy was friendly, accommodating, and helpful. My room was nicely updated and had a beautiful ocean view. The Tikibar on the resort had live music during the day and is a great spot to relax and get a drink. The restaurant was decent and had fair pricing. Overall I had a fantastic stay and would highly recommend this resort! I do wish that they offered room service, and that there was a restaurant/bar open 24 hours on the resort, but that's just a suggestion. read more

Beach House - Hotels Near Me - Hilton Head, South Carolina

I'm very disappointed about this place. I was charged at a restaurant that I never ate at. I kept calling to tell the front desk. They clearly didn't care. I'm leaving two stars. I will never be back to this hotel ever again. Care more about your guest. read more

This place is a dump. Tiki bar plays music all night, pool renovations not done, dirty rooms. Highly recommend you stay elsewhere.

What a fantastic time we had ..beautiful beach food pool and room...after we left and was driving 3 hours to.our next destination i realized I left a significant amount of money in the safe in the room.I called the front desk and Kevin gladly assisted..He went to our room opened the safe for us and mailed our money.What a kind and honest man Thank you Kevin snd the zbeac house. read more

Hubs booked this hotel because it's right on the beach. Upon our arrival around midnight, we were lucky to find a parking spot close to the lobby. The check in was friendly, quick and painless. Once we unpacked the car we headed inside the building to go to our assigned room. Right away I noticed the fruit infused water in the hallway. Love that. The hall are was hot but smelled clean. Got to our room and thought the layout was really nice and the room appeared spacious. We got a King bed and twin trundle. My son pulled the trundle bed out and found the mattress covered in food. (Rice, cereal etc) he was grossed out. We didn't want to fuss and call front desk about it so hubs picked up the mattress to shake the food off. What I saw left me disgusted. A urine stain that had seeped through the mattress onto the platform where there was a dry "puddle" of urine. So unsanitary. I called front desk immediately and spoke to Jennifer. She apologized and I was told she would send up a rollaway bed free of charge and house keeping will take care of it tomorrow . Ok fine. We're tired from our 7 hour drive, it's late. Then we discovered fast food wrappers under the bed which hubs cleaned up. Rollaway was brought up quickly by Justin who was friendly & courteous. My child is special needs and on a blended diet. She has medications and blended foods that need to be refrigerated so we always make sure to book rooms with refrigerators. Unfortunately the refrigerator in our room is not working properly and is not getting cold. Jennifer at front desk said that engineering could check it out tomorrow and meanwhile we were welcome to leave my daughter's food & meds in their refrigerator at front desk. When we went to get setted for the night, the 2 blankets left in the room were dirty with what looks like chocolate. Not stained. Crusty, brown, not washed, dirty blankets. I have NEVER had anything like this happen before at a Holiday Inn or anywhere else and I certainly did not expect what happened next. Multiple prank phone calls between 2:30 & 3:00am saying that they were calling from front desk and they had received several noise complaints and to get down there immediately. After the 4th phone call within 10 minutes, we got suspicious and called front desk to investigate and was told by Jennifer that it was not them calling. Jennifer has been nothing but nice too but I've been here about 3 hours and it's been nothing but 1 bad thing after the other. I'm giving this property a 2 star rating is EXCLUSIVELY for Jennifer and Justin who have been courteous and prompt in our interactions with each of them. read more

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Location, location, location! Loved this beach front hotel that was walking distance to Coligny Plaza where you can find good restaurants and great shops. The outdoor amenities also make this venue top rated; the on-site Tiki Bar with live music, clean, smooth sand beach with multiple volleyball courts, wonderful outdoor pool with perfect temperature water surrounded by palm trees. We loved it! Poolside cocktails (ask about the daily specials), complimentary fruit infused water in the lobby and courteous, friendly service made our stay very pleasant. Loved the personal text I received from the concierge inquiring about our satisfaction and answering some of my specific questions immediately. Rooms were nice and clean, nothing above average, but satisfactory. Never heard a peep outside the room, very peaceful, the mattresses were good and the AC unit was quiet, offering us a great nights sleep. The only 2 drawbacks were the lack of a luggage cart upon check-in and only 1 chair at the in-room table instead of two. But we texted the concierge and immediately another chair was brought to the room. Overall a super fun experience. We'd highly recommend the Beach House. read more

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I'd give it a lower review but I can't. I'm a spire elite member of IHG and an ambassador for the intercontinental and I requested that the manager call. In 6 days he never did. Pool is sandy and the service is shoddy. Trust me there are much better properties to stay at. It's run down and the carpet smells and the toilet continually runs. If there was at least better service but there wasn't. Please don't stay here. read more

For the price was expecting a beach resort experience. Definitely didn't get that. There were literally like 15 lounge chairs by the pool so as you can imagine not enough. The hotel in mid summer has the heater on in the hallways making it unbearable. The pool was a decent size but not enough amenities on the hotel property. Overall very disappointing experience. read more

We are a young couple that needed a get-a-way for the weekend and we decided to stay at The Beach House Resort! We are so glad we did! When we first entered the room there was a handwritten letter addressed to us with wine and dips! We were already impressed. Overall The food and drinks were very tasty and delicious! It came out quick . Staff were very friendly and helpful! The maids were also very friendly and nice and came by the room to see if we needed towels and trash taken out. Ivy is an awesome feature ( it's a way the hotel staff can communicate with the guest via text to service the guest needs!) The rooms are awesome and the furniture throughout the hotel was quite unique! The entertainment was great. The live bands that play are actually good and talented! They play an assortment of different genres of music and songs. Everything was pretty clean at the resort too. The resort is definitely running well under covid so that's great to see. We will be here again and definitely tell everyone to come out and check this resort! You truly can't go wrong with the beach, drinks, pool, food, great service, ambience and phenomenal company! Thanks for taking great care of us The Beach House Resort! read more

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After reading the reviews, I began questioning my decision to stay there. The pictures I saw online looked amazing, but you never know until you get to a property. The check in process was quick and the front desk agent was very pleasant. I did inquire about whether my room had been refurbished, and it had! I had a kid's suite, which had a bit over a nautical feel and smell. There was a king sized bed for us and bunk beds for our daughter with a curtain that gave us a some privacy. She also had her own television. From the top bunk, she was able to peek over a wall and see us. Hotel cleanliness is paramount to me (especially in the bathroom) and our suite was in tip top shape. I really enjoyed the shower gel too. When we needed additional towels, I simply texted someone and within two minutes, we had towels. In the hallway, they offered two types of fruit infused waters. This is a hotel trend that I can get behind. Another great thing about this property is that they are the only only beach front property on Hilton Head Island. Our favorite pastime was watching the sunrise or sunset from the beach. It was quite the experience! I also read that there's live music on most days, but it was unseasonably chilly during our stay. That may have resulted in no music on the beach. As a self-proclaimed hotel snob, I'd highly recommend staying in one of the newly refurbished rooms. read more

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We came to HHI for our honeymoon and are so glad we chose the beach house! It is conveniently located right in the heart of Hilton head island; there are tons of shops, a grocery store and tons of restaurants that are walking distance from the hotel. The public beach access breeze-way is immediately adjacent to the hotel so the beach gets a little busy immediately behind the hotel but there is still plenty of enjoyable beach for all to enjoy and the beach is incredibly clean despite the high traffic. The ocean is very mellow and shallow (waist-high water)--perfect to lounge in or swim with kids. We even saw dolphins swimming in the area! We loved our time at beach house; our hotel room was clean and modern. The staff were incredibly eager to please and very pleasant. The pool had clean towels available for beach and pool use and the poolside tiki hut was some of the most delicious && affordable food we could find in the area. Breakfast was included in our stay and it was great-- we were allowed to order 2 breakfast entrees each morning for free at the pool-side restaurant (I believe their menu is online). Other reviewers mentioned having a "long walk" to breakfast; I don't know if the hotel has changed this but we literally didn't have to walk at all as breakfast was served by the main pool and our building was like literally 20 feet away. It was as nearby to the hotel rooms as it could possibly be without being room service, in my opinion. COVID precautions: all staff wore masks at all times, guests were encouraged to wear them while using the hallways and elevators and to socially distance themself from other visitors. Communal areas were frequently disinfected and there was hand sanitizer available at all entrances and exits. I think the resort did a great job of facilitating a safe environment! PROS: amazingly clean and modern beach-side resort, good & affordable food at the hotel dining options, central location, staff were amazing CONS: no microwave in room (there are some available in the lobby), lounge chairs by the pool are hot commodities and frequently "claimed" with towels by other visitors that were noticeably absent, lounge chairs & umbrellas on the beach were expensive to rent (~$40/day) so we just walked to piggly wiggly next door and purchased our own chairs and umbrella for $30. read more

Horrendous! "Holiday Inn resort" Please must be undergoing bankruptcy this place is horrible! Filthy brown substance on the wall smelly gray carpets. Stay at Westin or Omni same price or less! Not worth beach access or access to the tiki bar which is also went downhill! Don't know how that's possible. read more

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If I could give this no stars I would. Our "balcony" and "ocean view" were of the nasty bar with a loud band playing. The food is nasty as well. The kicker was the shower....I got in just to rinse off and the water overflowed into the bathroom!! They had maintenance come up and said it needed to be snaked....um so it wasn't cleaned because obviously whoever cleaned it would've noticed since it filled up fast!! Also I fell on the floor. The manager put us in a different room and took a $100.00 off....not happy!! We are rewards members...and we paid a lot to have this nice special room...I just had surgery and needed the rest and relaxation...not more pain from the bruise that developed on my bottom. read more

Beach House - Water overflowing into bathroom - Hotels Near Me - Hilton Head, South Carolina

We went for a retreat, about 100 people. The staff throughout the hotel were helpful, polite and clearly wanted to make my experience a great one, and it was. The head of events was so attentive, accommodating, every detail was wonderful. We had one dinner catered by the hotel and the food was wonderful, with salmon, chicken, salad and more. They provided meals for our members who had special food requirements without any questions. Very professional, to say the least. The hotel rooms were comfortable, clean and recently remodeled. There are mats down leading to the beach, making it easy for those in wheelchairs or with any handicaps to get to the beach. A great extra! read more

This is a Hilton!? We don't want to give it even 1 star. The property - We made reservations over 4 months inadvance. When we arrived the swimming pool was totally GONE! Where it was was under construction. The beach Tiki bar was closed because of it. No live music. For our inconvenience we got 2 free beach chairs and umbrellas, 2 free breakfasts and 2 free lunches. No POOL. They had to have known this renovation was going to take place and should have informed us. The room - no hot water on first night, gritty floor (sand?), no fitted bottom bed sheets, it wouldn't stay tucked and would end up mostly on the gritty floor. We could handle these problems but some of the staff, (some restaurant, housekeeping and maintence staff) were hateful to us. Like we offended them or something. Glares and mumbles under their breath. The front desk people were nice. There was a strong feeling of hostility in the air the whole 3 days, 2 nights. We were supposed to stay one more night but couldnt stand it any longer. Its a vacation! Who needs this? We are obviously not wealthy and everywhere we went on the island, at the hotel and beyond, we had noses turned up at us. Hilton Head, apparently, is for the rich snobs. Never again. read more

NOT GOOD. Noisy construction outside room on beachfront, terrible food, loud drunk guests in bar/restaurant, poor internet, rude staff, especially when I complained about an engineer who came to my room late at night and accused me of "doing something" to my modem. Folks at front desk took NO accountability for any of this when I checked out, in fact the woman at the front desk said "It's not my problem." read more

The ONLY reason they get 1 stars and not zero is location and access to beach. For $1400 COMPLETE SCAM‍ there is no balcony or deck so no fresh air ever. The room is small I have two queens. The bathroom is small. Bathroom has no air vent and it is not homey at all! Place is run down and they did minimum repairs to make it pass. I see no upgraded anything not sure where these other ppl were! There's no flow of air in our room it's hot and stuffy and the ac unit sounds like a train so forget being comfortable ever. No air on elevators or in halls either. The room is a partial view of beach. Over all I am NOT impressed- I would get a 100% refund if I could. Complained and nothing was ever done. $1400 SHOULD have had me at an actual BEACH HOUSE not this half assed basic motel. Day 3 here a few notes. Last nights dinner and service at the Porch was just enough to make me want to actually leave 2 days early! The staff on night shift is horrible, poor attitudes, and lengthy service times even with empty seats! Food was gross! Honestly folks, this is a half ass Hilton there's NOTHING beach house or resort about it! Skip this place and get an Air b n b. To add- When I was checking out they added over $100 worth of charges that never occurred considering I had breakfast passes the entire visit and the one dinner I chose to have at the porch kitchen was actually entirely comped by the very rude and unpleasant manager! I had to have my bill fixed! Beware this place got worse and worse by the day. Weekend staff is rude including management! read more

We will definitely stay here again! The rooms were so cozy and cute, very clean, and the staff were all excellent! The best part? We were MINUTES away from Coligny Beach Park (on foot!), and the hotel is literally on the ocean. I couldn't have asked for a better location. We've stayed in condos and hotels in this area, but this is now our hotel of choice when visiting Hilton Head! read more

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The positives: Excellent location with beautiful beach, nice swimming pool, large, clean rooms, with refrigerator and micro wave; friendly staff, free parking, free WiFi. The adjacent beach is public. One may rent chairs and parasol for $40 per day. There are two poolside bars. Live music near the pool, which may be appreciated or disliked, depending on your taste and noise tolerance. The negatives: The building is very dated and tacky, similar to a two star hotel, with no decoration or pictures of any kind. Just a general sense of neglect of the property. The poolside bathrooms are dirty and generally in bad shape. There is no house-keeping service unless one requests it daily, one day ahead. The rooms are so humid that nothing will dry. There is a $25 per day resort fee in addition to the refundable $50 charge per day. Resort and location taxes are high. If you're envisaging a luxury time, book another place. If you want a reasonably priced resort, family friendly, this is a good place. read more

Hotel itself was great. Service was awesome BUT...... the entire property is smoke free with the exception of the Tiki Bar which means people smoking while you try to enjoy drinks at the bar. We enjoyed every other aspect of our trip besides this but it's gross and shocking to me. Creat a smoking area on the beach cuz non smokers are grossed out by your policy! read more

We stayed here for a long weekend and throughly enjoyed ourselves. The beach is literally right behind the resort. The only word of caution is to get to the beach early because although it's a "private beach" it is directly next to public access so it gets really crowded really early. A little pricey but worth it due to location read more

Easy beach access, clean comfortable rooms and good food. Melissa and the event staff that provided our food and beverages were AMAZING. Location of property is excellent as well! read more

This place is wonderful for family! The hubby was running a beach triathalon so we decided to make it an extended weekend and booked here right on the beach. The room was very clean, it was quiet at night, and the service at the Tiki Hut was amazing while we rented beach chairs/umbrella for both days. We will definitely be back! read more

We came to HH for the first time and absolutely love this hotel! It has everything you need to unwind and totally relax. When we checked in the service was welcoming and friendly. Asked for an update but they could only offer one for an additional charge. Was hoping to get a deal because we where Hotel program members. Either way we kept our room which is total nautical themed and super nice. Everything is clean in the room and in the grounds of the hotel. We saw them constantly touching up things here and there. Seem to take total pride in the place. We spent Our first day on the beach and easily rented an umbrella which you can conveniently charge to your room. It makes for an easy trip to the beach since you are right in the beach. We ate lunch at the tiki hut which serves lunch in lunch boxes. Cute, huh? We loved the live music which plays daily and into the night. Makes it feel very tropical! After a great day at the beach we jumped in the pool. The pool is great and very clean. Towels are right there for you. They have a bar to order Drinks. They have ping pong and Other games. A fire pit and s'mores. The one thing that was missing was a jacuzzi but they said they plan to have one soon. Love the music they play in the hotel and the Porch restaurant. They even have vinyl you can select from. The staff members at the porch are so super friendly. Mic encouraged us to get up early One morning for the sun rise. Yes it is "life changing!" A must do! The breakfast was included with our room rate and we enjoyed the buffet each am. My teenage son loved the omelette bar. The fresh fruit was off the charts and they had everything you'd need for a great start to tour day. They partner with a local bike shop which made renting bikes super easy. They drop off right at the hotel and when we left they said "just lock and leave!" How easy was that! (Wish we could charge to room too) The tiki hut was busy each night with music and drinks. They did wrap up around 10pm. I could go on....but let me just wrap up by saying this was an awesome trip and this place has everything you need for rest and relaxing! See you next time! read more

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Was there for a wedding, seemed a little bit unorganized on behalf of the hotel/wedding coordinator. They didn't coordinate with the beach patrol, and during the procession of the wedding they came to collect the trash... definitely seemed like a cluster and poorly planned. The photographers had to shoot pics from a certain angle because of the truck. On top of that, the gifts, memory book and decorations were misplaced... with no resolution to the newly weds. More like "Beach House Nightmare" read more

Good: location. Tiki bar food and music very fun. The porch good food. Walked everywhere and room nice, clean. The cleaning staff excellent. Front desk folks ok. Pool nice. Beach awesome. Bad: went in April. totally over priced. The added fees are ridiculous. Small fridge. No microwave. Pool was supposed to be heated, it's not. No gym. No free coffee. Not a resort. read more

I book this place on Expedia which I recommend to not use. We were given a handicap room. The tub was clogged so we had to stand in dirty water. The iron board was big enough for a toddlers pants. No microwave hallway had foul smell. Looked like prison numbers on the wall. Air condition was not cooling room and the thermostat battery was low. The only reason I gave one star was because of the bartender D. She was awesome and great customer service. The fire pit was the main attraction only and the smoked chicken. Last I will probably not be coming back to this establishment. The online pictures were deceptive and not at all what we thought. I do not recommend this place. read more

It started out well enough - check in was a breeze and the beach was nice. They had a band at the bar who was playing the didgeridoo. There was fruit infused water and the lobby and guest waiting areas were fairly clean. The room on the other hand seemed grungy and the bathroom was in need of repair. The plug for the drain was missing, the fan didn't work and all the metal had a tinge of rust to it. The sheets had slight faded stains but overall it was just a typical hotel room. After the long drive there and upon getting there and letting my 1.5 year old play around in the sand past his bedtime we decided to head to bed. My wife fed our 10 week old and we all passed out from travelling. We woke up around 6am and my wife woke up to pump. While sitting on the side of the bed a bug crawled off her leg and scurried under the pillow. I scooped it up with the hotel provided notepads because they were nearby, and proceeded to the bathroom where I snapped a picture of it and flushed it. Then I googled. BED BUGS. We packed up our stuff immediately, intensely, and with a fair amount of paranoia started searching every seam and crevice we do our best we weren't carrying anything on. We let management know privately and to cancel our next reservation since this was only our halfway point in our trip and planned on staying there on the way back too. Management told us they would call us later that day after pest control came. We had places to be, and so we left. We are disgusted and disappointed to say the least. This is not an inexpensive hotel and we did not expect this. Overall it RUINED our entire planned weekend and then some. Bed Bug Bites are starting to show up on us and we have had an awful time getting plastic bags and sealing our belongings minimizing exposure to our car and any other cross contamination and all this while keeping an infant and toddler entertained. We've had to wash and dry the clothes we could on high heat and many things shrunk. It is has been an absolute nightmare to say the least and we could never recommend this place to anyone. read more

Beach House - Adult bed bug - Hotels Near Me - Hilton Head, South Carolina

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Pros: - location: was walking distance to coligny plaza with many shops, restaurants, and a grocery store. Right on the beach. Felt very safe - room: good size. Clean. Updated. Mini fridge included. Beds were comfy. There really isn't many ocean view options, we knew that going into our trip. Our room face the parking lot but luckily we had palm trees right outside our window! We opted not to have housekeeping clean our room during our stay, but it was easy to call down and ask for whatever we needed. Housekeeping staff even asked if we needed anything when passing in the hall. - included breakfast! We didn't realize this was included when we booked so it was a nice surprise. We got a voucher for each morning we were there for 2 meals (there was 2 of us). Got to order off the porch (hotel restaurant) menu and it included a drink. Very good food and a good deal. Not just a skimpy breakfast buffet. Great addition for the price of the room. - staff: front desk staff and housekeeping staff very friendly and helpful! - lanyards were given to all guests to make sure that only those staying at the resort were hanging around/ getting service. It is right next to the public entrance to the beach so this was a good way of keeping it separate. Cons: - cleanliness: trash left overnight and not picked up many days. Tables and chairs could have been blown and/or wiped off by staff. Most pool chairs needed attention, again covered in sand and had brush and webs under/around them. - Staff at The Porch (hotel restaurant): not friendly or helpful. Many had attitudes. Did not want to go out of their way to do anything. Slow service. Very unfortunate because it was a cute restaurant in a good spot. Also served as the bar for the pool, it was literally located in the pool area. We were pretty disappointed with the service. - COVID: not COVID friendly in our opinion. There were signs/instructions given to wear masks when in the hotel. In our 4 day stay it was not enforced. They were worn more by personal choice and not once did I see staff ask someone to put on their mask. Front desk staff and housekeeping were the only ones I saw wearing their masks consistently. The staff that the restaurant and tiki bar did not wear them at all. Kept them around their necks. Again, customers were not required or asked to wear their masks when in the restaurant or sitting at the bars or walking around. Worn only by personal choice, hit or miss. The tiki bar was such a cool place with live music every day, had the pandemic not been going on we absolutely would've been there often. By personal choice we chose not to hang out there due to the crowds, it was as if the pandemic didn't exist. It's located right next to the pool so we were able to hang out by the pool and hear the live music. There was hand sanitizer placed around but more than once it was empty, we also did carry our own. At one point there was a staff member who worked in the restaurant/bar pulling out used beach towels with his Bare hands. Just a bad look with everything going on. He had just been serving people their food. I understand this is trying and weird times and everyone is adjusting but more attention to cleanliness and safety for everyone would have been nice. Also, following the rules that were set out. Unfortunately it is what we are dealing with currently. To note: masks were frequently worn by staff in the coligny plaza shops and restaurants but again not always enforced for customers to use. More of personal choice/preference. read more

I enjoyed my two-night stay at The Beach House in mid-November 2016. We were in the area to celebrate a birthday and for the Savannah Food & Wine Festival. This was my second visit to The Beach House. My first visit was in January 2016, prior to renovations. Both visits were good experiences, but the renovations made the most recent stay way more enjoyable. I like this hotel for lots of reasons: fantastic location, friendly helpful staff, great decor/style, awesome bar with cool bartenders, and cool amenities. There's ample free parking available. Honestly, the only thing I didn't like about this hotel were the towels. The towels in our room seemed a bit old. They were all clean, but I came across one that had a slightly faded permanent stain, and another had a large hole in it. Not a big deal to me, but worth mentioning. The bed/bedding was very comfortable. The room was clean and inviting. The room had a small refrigerator and a safe. Bike rentals are super easy to do through Island Cruisers - they deliver and pick-up to the hotel. I didn't try the restaurant while I was there, but the bar was great. It had a fun, lively atmosphere. Overall, I really enjoyed this property and would stay there again. read more

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Warning- Traveler Advisory Stay away from this property! Very deceptive non disclosure of renovations when booking or in any confirmations and even on the IHG website. This was a disaster from the tub surface that was peeling, beds that were not assembled, dirty towels, dirty toilets and I can go on and on but better yet just look at the pictures I have posted to back up my comments. When requesting another room the supervisor stated that nothing was available and I tried to find other hotels that evening but everything was sold out that night. I would have not booked this if disclosure of the renovations were provided. They offered to provide me with a two night free future stay but I would never return to this property. Just knowing that they would try to rent rooms in this condition should be alarming to any traveler that would consider this property! read more

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The renovated rooms were beautiful and easy access to the beach. Booked through booking.com and was given a total price. The resort charged my credit card $120 more than that. After I told them I wanted to pay cash, this tied up $500 on my card. Finally got credit for excess charges and a little more but funds weren't released from my card until the day after I got back home. BIG inconvenience. Reserved ocean front room and when I got there it wasn't available. No open windows to enjoy the sounds of the ocean Restaurant and pool area were nice but hard to have a conversation because of the live band being so loud at the Tiki Bar. They played from about 11 am, and the music was clearly audible in the room up to 11 pm, and I was on the opposite side of the building from the bar. If you have kids, it's not a peaceful evening. Technical problems all weekend with inoperative elevators and Internet down. 5 flights of stairs is not a picnic when you are loaded down with beach supplies and such. read more

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I had a very bad experience at this hotel. I was there for a conference and ALL accommodations were taken care off by my organization prior to my arrival. The rooms are older but not too bad. It did have a funny smell. You really are just paying for access to the beach which was the best part. The hotel needs upgrades. When I arrived they asked for a credit card to put on file, I stated that my room is already paid for. They say oh, it's just for incidentals. I said ok, just as long as I'm not charged. Then they give me a letter saying breakfast was included in my rate. Fast forward 3 days later upon my checking out I get charged for breakfast. I call and say I have a letter from the front desk stating that I have a breakfast (that I didn't ask for) included in my rate. The young lady then gives me a story saying I wasn't supposed to receive it (even though everyone else in my group did) and was trying to say that I was out of luck. I said no and then she said she would have taken it off. If I had not resisted I would have been charged. Lastly, the "breakfast" was no where near worth $20.00. Sorry, but I won't be back. read more

Very disappointed in our stay... to start, a majority of the staff were quite rude, and seemed inconvenienced by our stay. As well as our room flooded, and the front desk staff just put a large, loud fan in our room. The hut pictured in the pic, in the middle of the pool, was disgusting! I would never ever use the bathroom. The only thing saving the "resort" was the tiki hut, beach and live music. read more

Super outdated, smelled bad and the beds were dirty. It's on the beach with a great view but the hotel is lacking a lot. We checked out as soon as we arrived and headed to the courtyard hotel. Amazing view and much cheaper. Save your money. read more

This place was real nasty. I will try to add the pics to prove it. I understand that issues happen, but we pay for a clean room not blood on blanket visible before turning covers back. We pay for a clean bathroom without the hair from others. I sent the front desk spv Kevin the pics and explained the issues he said he was sorry. I told him about the lack of lighting in the parking lot and around the property which is dangerous. NO COMPENSATION offered or ANOTHER ROOM. There were other families that complained too, but we had pics. NOT GOING BACK THERE. You would think after giving a 1 not satisfied on their survey, sending pics to the front desk Spv Kevin G it would cause him to meet with us or come see issue, but NOT KEVIN. He stayed in his office or wherever. read more

Beach House - Blood on comforter - Hotels Near Me - Hilton Head, South Carolina

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