I wish we had read these review ahead of time. We had…read morehired Splash Works to put a new liner in our pool. They had just left the job and we noticed a hole in the liner (which i understand things happen - they had got it caught on something). We called, sent pics. They gave us two options (1) they come and take the liner out and leave us with nothing (as you know in the fall this is hard to get someone else or a nice day to do or (2) they would give us the liner for half price. We had just wanted a job done with no holes in the liner. They have the worst customer service I have ever witnessed. Asked to speak to the owner with no avail. Do your self a favour and never deal with this company.

I wish I could have bought my spa anywhere but here. I love the product but the service is…read moreterrible! They don't return phone calls, they basically don't know how to fix things. They have to call Coast Spa all the time to ask questions, that I have done myself. If you are looking for a Coast Spa, go anywhere but Splash Works. On a side note they are happy to sell me chemicals and ignore everything else I ask them to help me with. Once my warranty ends I'm going somewhere else. Avoid this place!

If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

Recently purchased a Balboa Spa pack to replace the aging controls of my 20 year old plus, hot tub…read more The spa pack had been replaced years ago, however, direct replacements were no longer available. John provided excellent support to help me find a suitable (Balboa) replacement. John walked me through some start up questions. Jackie was there to give excellent instructions for some fine tuning. The staff I have dealt with at Pool & Hot Tub, are the best I have ever dealt with. Both deserve 5 star ratings. Coinciding with the Olympics, you would both win gold medals. Many many thanks for your continued excellent service and support. Best regards Jim

Mauvais service après vente, Aucune validation à savoir si ils vous envois la bonne pièce, se…read morecontente tout simplement de vous charger 25% pour re-stoking fer, et ce même quand ils sont incapable de vous fournir la bonne pièce... Très, Très, Très déçu du service... Je vous recommande d'acheter ailleurs, là où ils donnent du service après vente...

Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

Don't waste your time, I'd give zero stars…read more This company is a joke when it comes to customer service. I've called multiple times, left messages, and even followed up--and still no response. If they can't be bothered to return a simple phone call, I can only imagine how unreliable they'd be with an actual pool project. It's unprofessional and honestly just bad business. Save yourself the frustration and take your money somewhere else..

From the owner: For over 40 years, Len at Len s Pool and Spa, Inc., has provided the Blue Water Area in-ground and…read moreabove-ground pools and spas, with professional service that has stood the test of time! Our showroom is located just north of the light in Lakeport, Michigan. We are a trusted, local business that strives to make your experience with us as pleasurable and satisfactory as possible. Len s Pool and Spa, Inc. is proud of our knowledgeable and trained staff, and we strive to educate our customers with the newest products and designs for their pool or spa. We work one-on-one with you to help transform any project into your own personal paradise! Contact us today to speak with one of our friendly staff members to set up an appointment, answer questions, or to have information on any of our products sent to you. We offer free, in- home estimates, whether it be in ground pools, above ground pools, spas, or repair and maintenance. We are accredited by the Better Business Bureau and will gladly provide references upon request. Professionally Licensed and Insured!

These guys are the best! Aiden and Danny came out to drain and clean my hot tub. They were prompt…read moreand efficient . My experience with Young's Hot Tubs overall has been outstanding. Would highly recommend!

The delivery and set up crew, Tom, Kamron and Rob, was extremely helpful and professional. They…read moremade sure everything was positioned exactly where we asked and explained the start up procedure thoroughly.