LZ - Rude, condescending and arrogant. Was upset because I was near the real estate office ( I…read morelive 35 minutes away ) and decided to go in and get a paper copy of a survey I was looking at. She was not in, but receptionist offered to help but didn't know how to find survey, but offered to find someone who could. Another realtor came up and provided me with a copy. I spoke with LZ a little while later by phone and told her I got a copy of the survey from the office. She wanted to know who got it for me, . I told her another realtor offered to get it for me. I informed that Realtor that I was working with her. He said it was no problem. She got upset and told me I should just go work with that realtor instead. She then got real testy and condescending. I stopped the conversation and told her she was being rude. I then let her know I would be finding another realtor to work with.

We spoke with John Schaub on the phone about a listing. He didn't even know what a FEMA flood…read moreplain map was. Spoke in one word or two word answers and was just very unfriendly. He had enough offers on the property we called and I guess he thought he didn't need to do his job any longer. This makes Century 21 look bad.

My experience was with one of their realtors, Doug Pettit. Generally a nice guy, but we contacted…read morehim for the first time in over a month to look at a place, and after we had an appointment set, he decided the next day that he wasn't going to show us the property based on his idea of what he thought we were looking for. We have also had communication issues with him in the past due to the fact that he is basically unable to handle text messages due to a lack of smartphone, and he seemingly only checks his email once a day. Find a realtor that is better suited for working in the information age.

Called one of the associate broker owners of Gilbert Realty (found him on internet as I live out…read moreof state), to see if he could list my family's vacant home on Norfolk Lake -thought it would be best to use a local company, as I always try to go local when possible. He was so rude and hateful to me when answering the phone, and just trying to establish who I was, that I didn't even get to why I was calling. Guess if he answers the phone somewhere where he can't hear very well, then maybe he should just let it go to voicemail & return the call at a better time. I thanked him for his time, hung up & promptly selected another area broker. I don't think if you advertise your number out in the public & are in sales, you should treat people in that manner that are trying to give business to your company. Guess in the smaller, rural towns, it's better to go w/a more well -known franchise broker, as there are more standards adhered to w/in customer service.