this place is not a good place to take a 2011 ford explorer i went in to get my brakes check on…read morefriday the 12/20/24 and was told my brakes are fine but my left front speed sensor was locked up and that i needed to get it fixed right away well i was told they can order the part and have it all fix on monday i said great lets do it so they charged me 50 bucks and told me drop my car off monday and they will fix it so i dropped my car off sunday afternoon because i do not live in philadelphia ms and put my keys in there drop box and was told they call me when it was done witch never happened when i finely got tired of waiting on a call and got ride up there they was done with my car taking off the rack and came told me that the speed sensor was fine and that they took the new one back off and that i need to take my car to a fiord dealer ship to have them find the faulty sensor so now i had to pay another 50 dollar so now we r at 100 for them not to fix my car at all when the idiot the told oh we have u fix up on mopnday thanks alot two days befor christmas

Place is amazing, it was a quick service and they gave me a low priceread more

Worst service department I've ever had to deal with. The service advisors are just awful and the so…read morecalled service manager has no idea what his job is. I have worked for dealerships and have plenty of experience but this place is just bad!! They don't care if they do the job right or wrong and they certainly don't tell you either way.

I had a real nice car buying experience. See Johnathan Laird for great car buy deals.read more

I was robbed today at Griffis Motors, Philadelphia, MS. I…read morecalled yesterday (1/10/24) to ask about REMOTE START being added to my car. There's supposedly a dealer code that will add it if you have push button start and the right remote. "What do I do for that to happen?" I asked. "We have one key fob here and it's about $350 + tax" was the reply. I agreed to come in the next day (1/11/24). When I walked in, I gave my name and said I had called yesterday about REMOTE START for my car. The person I talked to walked me back to the shop. When I spoke to the young man there, I said I had come to get REMOTE START added to my car. I gave him my insurance card so he could get the VIN. He looked at it a moment and I said it was for the Jeep because the Suzuki already had REMOTE START. I only needed REMOTE START added to the Jeep. He quoted around $450 to me. I was surprised but didn't comment. Later, they changed it back to $372 total because I didn't get the valet key. Still no statement from them that they couldn't do REMOTE START for me, they could only program a new key fob. I waited less than an hour, paid my bill ($372.58) and left. On driving away, I realized I hadn't asked how the REMOTE START worked, plus my radio was off and I didn't know how to turn it back on. I went back to the dealership. I went in and told them about the radio. When the young man from the shop came, he said it would just be a moment. Then I asked how the REMOTE START worked. He said that my car wasn't programmed for REMOTE START. I knew then I had been duped. Actually, I think everyone made a stupid mistake but I knew then they wouldn't own up to it. The usual BS started. "Who told you you could get REMOTE START?" Doesn't matter - your dealership told me. "You must have said 'key fob' and we misunderstood." No. I repeatedly said REMOTE START and nothing else. "We can do the REMOTE START for $1000 + labor. And I'll even give you $150 refund for the key fob." You know ... the one I didn't need that I had now. Bottom line - they refuse to refund my money. I have a key fob I didn't need and no REMOTE START which I did need. I cannot in good conscience recommend Griffis Motors to anyone.

Over the last ten years I've bought a few trucks from this dealership now, and I can say that I've…read morealways had great customer service before, during, and after each sale. For a small dealership they have always been great on the price of the vehicle. The service department can be a little slow sometimes but they are always willing to work with you if they can. If you make the trip to Griffis looking for a new vehicle ask for Carlos and let him know I posted a positive review for them!