I was robbed today at Griffis Motors, Philadelphia, MS. I…read morecalled yesterday (1/10/24) to ask about REMOTE START being added to my car. There's supposedly a dealer code that will add it if you have push button start and the right remote. "What do I do for that to happen?" I asked. "We have one key fob here and it's about $350 + tax" was the reply. I agreed to come in the next day (1/11/24). When I walked in, I gave my name and said I had called yesterday about REMOTE START for my car. The person I talked to walked me back to the shop. When I spoke to the young man there, I said I had come to get REMOTE START added to my car. I gave him my insurance card so he could get the VIN. I said it was for the Jeep because the Suzuki already had REMOTE START. I only needed REMOTE START added to the Jeep. Still no statement from them that they couldn't do REMOTE START for me, only give me a new key fob. I waited less than an hour, paid my bill ($372.58) and left. On driving away, I realized I hadn't asked how the REMOTE START worked, plus my radio was off and I didn't know how to turn it back on. I went back to the dealership. I went in and told them about the radio. When the young man from the shop came, he said it would just be a moment. Then I asked how the REMOTE START worked. He said that my car wasn't programmed for REMOTE START. I knew then I had been duped. Actually, I think everyone made a silly mistake but I knew then they wouldn't own up to it. The usual BS started. "Who told you you could get REMOTE START?" Doesn't matter - your dealership told me. "You must have said 'key fob' and we misunderstood." No. I repeatedly said REMOTE START and nothing else. "We can do the REMOTE START for $1000 + labor. And I'll even give you $150 refund for the key fob." You know ... the one I didn't need that I had now. Bottom line - they refuse to refund my money. I have a key fob I didn't need and no REMOTE START which I did need. I cannot in good conscience recommend Griffis Motors to anyone.

Since we are not driving very much during the pandemic, we let the battery run down on the Dodge…read moreGrand Caravan that I inherited. We searched through my mother's belongings and could not find the type key we needed to open the doors when the electric door locks are not working. I decided to call Griffis Motor, where the van was purchased, so I could order the right replacement key. I spoke to Paul in their parts department, and he was a great help! I fully expected to be charged a hefty sum for a replacement key because I believed that it could only be ordered by a dealer since they have to check the manufacturer's database to find out which key fits the vehicle based on its VIN number. At least, that is how it used to work; instead, Paul told me that the door key is locate inside the electrical key fob that I already have. He even face-timed with me to help me figure out how to get to it. My husband sold cars for over 30 years in Jackson and Meridian, but never for Griffis, so, I have no prejudices when I say that the people at Griffis Motors are some of the nicest, most honest, people we have found in the car business. Before my husband retired, they were not hiding manual door keys inside the electric key fobs, so Paul could have easily ordered and charged me for a replacement key, just to make a sale; instead, he told the truth. I have been more than pleased with the integrity of the employees at Griffis Motors. Not only did we get the best price from Griffis, we have also gotten superior, and most importantly, honest support!

I was robbed today at Griffis Motors, Philadelphia, MS. I…read morecalled yesterday (1/10/24) to ask about REMOTE START being added to my car. There's supposedly a dealer code that will add it if you have push button start and the right remote. "What do I do for that to happen?" I asked. "We have one key fob here and it's about $350 + tax" was the reply. I agreed to come in the next day (1/11/24). When I walked in, I gave my name and said I had called yesterday about REMOTE START for my car. The person I talked to walked me back to the shop. When I spoke to the young man there, I said I had come to get REMOTE START added to my car. I gave him my insurance card so he could get the VIN. He looked at it a moment and I said it was for the Jeep because the Suzuki already had REMOTE START. I only needed REMOTE START added to the Jeep. He quoted around $450 to me. I was surprised but didn't comment. Later, they changed it back to $372 total because I didn't get the valet key. Still no statement from them that they couldn't do REMOTE START for me, they could only program a new key fob. I waited less than an hour, paid my bill ($372.58) and left. On driving away, I realized I hadn't asked how the REMOTE START worked, plus my radio was off and I didn't know how to turn it back on. I went back to the dealership. I went in and told them about the radio. When the young man from the shop came, he said it would just be a moment. Then I asked how the REMOTE START worked. He said that my car wasn't programmed for REMOTE START. I knew then I had been duped. Actually, I think everyone made a stupid mistake but I knew then they wouldn't own up to it. The usual BS started. "Who told you you could get REMOTE START?" Doesn't matter - your dealership told me. "You must have said 'key fob' and we misunderstood." No. I repeatedly said REMOTE START and nothing else. "We can do the REMOTE START for $1000 + labor. And I'll even give you $150 refund for the key fob." You know ... the one I didn't need that I had now. Bottom line - they refuse to refund my money. I have a key fob I didn't need and no REMOTE START which I did need. I cannot in good conscience recommend Griffis Motors to anyone.

Over the last ten years I've bought a few trucks from this dealership now, and I can say that I've…read morealways had great customer service before, during, and after each sale. For a small dealership they have always been great on the price of the vehicle. The service department can be a little slow sometimes but they are always willing to work with you if they can. If you make the trip to Griffis looking for a new vehicle ask for Carlos and let him know I posted a positive review for them!