I went to Music Go Round after several unsatisfying trips to the big box guitar centers. I am…read morereturning to playing after many years so I can play along with my grandchildren like I did for my kids. I wanted to buy a guitar but have some problems with my shoulder and needed help selecting a size and style I could use comfortably. I got no help from the big box stores. I walked into Music Go Round and was immediately greeted by a friendly guy named Jeff. I explained my problem and Jeff showed me a variety of styles and sizes. When he saw how uncomfortable I was, he showed me how to hold the guitar like I was playing classical and it was a revelation. It took all the pressure off my shoulder. He brought me a variety of guitars without trying to upsell at all and I landed on a beautiful Alvarez Parlor size with all Mahagony top, sides and bottom. This guitar new at Guitar stores is selling for $1,100. I bought this slightly used guitar for 1/3 that cost. And, to top it off, the store has a wonderful dog walking around. So, if you want personal service, no pressure sales, and a great bargain on a great guitar--I would stop here. At least that was my experience.

I have had hit or miss experiences with this place. They have a great variety of guitars most of…read morethe time but the staff is sometimes sort of aloof. Perhaps they don't even realize it. I can't say they actively discourage me in any way. It's just that some of them have a hard time feigning interest. Maybe I'm just not a cool person. I dunno. Some other places have no trouble treating me like I matter, so perhaps it isn't just me. Perhaps I have been encountering an employee who doesn't like his job. Regardless, I keep coming in to see their incredibly good, constantly-rotating inventory. One time, I even sold an amp for them just by being myself, playing some pretty tunes on a nice little setup. A nice older gentleman walked up and complimented the sound I was getting then politely asked if he could buy the amp. We had a wonderful talk and then he bought it while I walked out the door. That made me feel GOOD. That experience has sustained me over a few of the more negative experiences with aforementioned aloof employee.

Our daughter has been taking drum lessons for 4 months and we love our instructor. He take his…read moretime and has a great way of teaching my daughter music. Eric Friedberg

What a disappointment. I went to have my daughter's clarinet corks replaced and when I returned 2…read moredays later, not only were the corks replaced, but pads were replaced as well - the pads, which I didn't order, cost double what the corks cost - so a whopping $113 later, I was more than frustrated. The gentleman, Paul, who I placed the order with, and who was the person I picked it up from, said that I had ordered the pads as well, which I didn't. I wouldn't even know to ask about the pads. When I told him that I didn't order the pads, his response was "well, it will play now", to which I responded with "it played before". There were no apologies, no trying to come to a resolution, nothing. I just had to pay the money. This experience left me feeling ripped off and left me feeling as though their business practice is questionable, if not unethical. A total disappointment.

We're approaching 15 years in total with NMA, including multiple teachers starting from Musical ABC…read moreclass, 1:1 lessons for our two children, and even for me, taking up first time piano lessons as an adult. Svetlana and team have inspired our children and us as parents, including voice lessons for my wife. I highly recommend NMA for families or indivuals interested in fostering appreciation and enjoyment of music.

Newton Music Academy is a great place for kids who want to explore music. My son has been here…read morelearning piano for almost 7 years since he's four and a half. We had several teachers during the journey and every teacher is fantastic. They really know how to motivate the kids and find the best pieces for them to enjoy the music. The instructors are also very respect to the kids by listening to their opinions and understanding of the music. Moreover, the director, Svetlana is always super patient and helpful to find the best suitable instructor to make the smooth transition, and extremely supportive to help the kids grow naturally. We feel really lucky to join the NMA family, a true nurturing place for kids to enjoy the beauty of music!

Came in for strings. What a shop. So many beautiful, high quality guitars. Price for strings was…read morereasonable and I'll be back. Wish they had lessons.

I went in to buy a new Martin acoustic, but the staff's bored snarkiness made me think they learned…read moretheir social skills in high school, and stopped there. The good news is I bought exactly the guitar I was looking for, the bad news (for them) is that I bought it at a different guitar store that had much better service.

This is a top notch music shop in the old school tradition. I recommend checking it out, taking…read moresome time to talk to the owner or the friendly staff. You will learn something. They may not have a million instruments on display, but they have a lot, andif you want something specific they can help you with that. They also do great repair work.

I didn't find the book I was looking for here (a popular first year piano lesson book, which I was…read moreshopping for late in the start-of-lessons season) but I did find a very pleasant store, very helpful staff, and a place I'll return to next time I need anything music related. Guitar strings, picks, tuners, etc., they have a store chock full of whatever you need. Except of course they were fresh out of the book I was looking for (an empty slot on the rack) but I can't hold that against them.