I am extremely happy with the services I received. Alex was extremely professional and responsive…read more He arrived on time and did a great job with our carpets. The price for the service was also fair and a good value. If you're thinking about getting your carpets cleaned, don't hesitate to contact them. You won't regret it!

Alex is the best. He not only cleans carpets, he cares about his customer. His advice is spot-on. I…read moreknow my domestic skills are sorrily lacking, but Alex's reminders of vacuum the number of days or people + pets means I run the vac almost constantly. My house looks and smells brand new when Alex is through!

Ok, Jason is not just good, He's AWESOME. Carpet in spare room was in sad shape from a 260 lb…read more Great Dane using it as his bedroom - looks like new after Jason's visit just today! Both my husband and I thought it was un-recoverable! Plus he did our stairs, same results. Great customer service, very flexible, reasonable cost, timely and very professional. Highly recommend for your floor cleaning needs. Renee and Curt T - New Glarus

Jason is a true professional and takes great pride in his business. He arrived on time and was…read moremeticulous in his work. The carpet didn't turn out perfect and we didn't expect it to, yet he improved it by 1,000%. I have to mention we tasked him with an impossible job and he was very honest on what he could or couldn't do with the stains on hand. We were very happy with the results. I would highly recommend his work to anyone in the area.

I have been using Stanley Steemer for my business, my home and my rental property for well over 20…read moreyears and I have been so pleased with their friendly, courteous & professional service. Brad Watson was here on the last trip and like all of the other Stanley Steem Team could not have been nicer or more thorough in making sure that our needs were well taken care of. Thank, Brad, and thanks Stanley Steemer for the great service! Tom Brady Rockford, IL

Had our kitchen and bathroom floor grout cleaned Wednesday…read more Called at noon to schedule an appointment for sometime within the next week. They "squeezed us in" and were here 1:40. Such a friendly couple of guys. Seemed very enthusiastic about their jobs. Absolutely satisfied with the results. The cost was very reasonable as well.

Service on 8/3/26, two apartments in west Madison (Yorktown Estates). Techs were Shane and Makane…read more If I could give ZERO stars I would. They arrived around 2:30, left at 5:30, and carpets in my son's and my apartment at 10:15 pm are wet. Not damp. Wet. I called the Madison SS office midway through their cleaning and spoke with "Mike" to ask about the wet carpets and techs' failure to put any protection between the legs of wood furniture and wet carpet until I insisted, at least under the dining tables and living room furniture. Their and Mike's answer was "we don't always do that", and then Shane (and later, Mike) told me that third floor carpets are always wetter because they use a portable cleaner. I live on the first floor, Carpets in both apartments are equally wet. There's more but I'm getting ticked off all over again thinking about all this. I need a lot more of those foam leg squares than I was given (15 or so) at my insistence as the techs packed up to leave. My dining room chairs will be left in the hallway overnight. I even have a problem with how the bill was presented. Three residents in my complex were interested in seeing the results of this cleaning. They stopped by, felt the carpets, and I discouraged them from doing business with SS. I'm a prior customer for my own apartment and was happy with the results last time (different techs). Yes, as wet as they are, the carpets look good, now. Can't wait to see what I'll find when I walk around in clean socks over the next few days. I'm anticipating black, based on other reviews that talk about this same issue. Never again.

Awful on all counts. Zero stars if possible, I was warned not to use them but I forgot. Read this…read morewhole review if you want details. I don't comment often but they deserve it. They steam clean around 1200 sq/ft a couple weeks ago. Took about 1 hour. I'm surprised when it doesn't have much effect. Major stains in a living room are not removed, but Oh well. Many told me with my close nit fiber, all these stains should come out, sounded good, but didn't happen. The rest of the house has decent looking carpet but even the light stains didn't remove. My wife and I were mainly disappointed even the light stains didn't remove or lighten from the rest of the house. I wasn't mad, just disappointed. At that point it wasn't worth commenting, So whats the big issue? Days later as we are working in the entire house either bare foot or in socks because we (thought) our carpets were clean, We find our feet and socks turning black, What? I look up how this can happen. If steam cleaners use too much water or go too quick, they wont suck the water/dirt out and it will sit there and this effect will happen. I call Stanley Steemer up and ask why our socks are turning black on freshly cleaned carpets. "Oh, we don't use anything or put any chemicals into the carpets that will do that" NO, it's how you do your work not what you put into the carpets. So they say they will do it again. I was hoping for a different tech, because the previous either didn't know how or was in a hurry. The same tech shows up over two weeks later. Looks at it and says the reason our socks are turning black is our carpets are STILL Wet. WHAT? He explains, when you Steam clean, on older carpet (upstairs) the water will go through, soak the plywood underneath and keep the floors wet for over 3 weeks. "Your telling me they are still wet? Yes" When he steam cleans down stairs where there is carpets on concrete floors it will go through and soak Concrete holding the water for over 3 weeks as well. So the moisture is pushing the dirt through as we walk turning our socks black. Such BS. This feels dry to me, Then he says your feet are turning black because your walking were there is a lot of foot traffic. NO, I'm working in rooms that don't have any traffic but obviously junk left in the carpet. He tells me if he cleans it again it will only get worse. Get Worse? I said, so it would have been better if I never had you do it, Yes he says. Because stains didn't fade and feet weren't turning black before he showed up. I said, Time is money, how about just give me a refund, you have already spent 20 min talking and if it's only going to make it worse, why would I want you to do it. Now it gets worse. He talks to his boss and she says No refund. He is there to take care of the problem. If it goes bad they will have a Manager stop out. I call and talk to Missy his boss and she is 1. rude 2. refuses to send someone other than him out 3. Totally different story about carpets than he does 4. Says if it goes bad, they will go through insurance for me IF they find this to be their fault. Of course it's their fault. I had stained carpets but nothing was turning our socks black before they showed up. I said just send your branch manager out so he can check this. Your tech says I don't even have Padding under my carpet and that is why he can't clean it well. What? I told him, I just had a carpet repair guy out who said the padding was good enough that he might be able to reuse the padding if we toss the carpet. I pull up a corner of the carpet since I had a vent cover off and said, Look at his Padding. Missy tells him to clean it so we move forward with this worthless service. When he was done he said "I told you it wouldn't do anything, it had zero effect" I timed him this time. He cleaned 1200 sq/ft in 15 minutes. Really? When he was putting his stuff away, I asked, "Why did it take you an hour the first time and 15 minutes this time. He said, this time I put less water in the carpets so they wouldn't be soaked as long. Well if you don't put water in, how are you going to clean them. If you don't take your time, how are you going to pull the water out. Missy contradicted everything this tech said Then told me he needed training. If your tech needs training, don't send him out without supervision. Don't have him goofing up my carpets then make me pay for it. Stanley Steamer has got to be the worst carpet cleaner I've ever encountered. I told Missy, "you do realize reviews have an effect, just give me a refund and we'll sweep this behind us" She didn't care if I gave a TRUE review on their Awful service. So here you go MISSY, you got your REVEIW. This will cost you a lot more business than the refund you could have given.

We had 5 rooms and stairs cleaned. We have used them before and they do a GREAT job. Done in 2 hrs…read moreand for a reasonable price. We highly recommend.

this is the 5th time I have used Ultimate Carpet Cleaning. again they were great. carpet smells…read morefresh. Drying quickly.