Tried to get an appointment for treatment here. They seemed friendly on the phone and via email…read morebut after I sent them the necessary paperwork they never called me. I tried to check in with them and they told me they would still have to get back to me. That was 2 months ago.

After suffering with headaches from my TMJ for years and years, I finally found someone who can…read morehelp me! It's a huge deal to be able to eat a salad without getting a headache. I haven't had that pleasure in over 15 years. Dr. Haddad is highly knowledgeable and uses impressive technology to ensure a perfect solution for each person's bite. Along side of him, Rachael is extremely helpful, friendly and is there for you every step of the way during treatment.

Dr Morson is so thorough. Still having virtual appointments was alittle odd at first but what ever…read more The office girls are very kind and knowledgeable. I've referred several people.

I love love love dr. Morrison. she's really good at her job. she cared about me and listened. But…read moreomg OMG the office manager is RUDE and inconsiderate. She is NOT a people person and it breaks my heart Bc I had finally found a great doctor and I just can't go there anymore Bc I can't deal with the staff. The straw the broke me specifically is when I expressed my concern about a bill and said it looked like it had been billed thru the wrong insurance the office manager told me it was not and basically not to bother her again with it. Now she is holding my migraine medicine hostage until the bill is taken care of. And btw it was billed thru the wrong insurance. And don't appreciate being blown off.

Saw Dr Richard E Klein 1-2 years for jaw popping and TMJ issues after an auto accident. Not only is…read morehe knowledgeable, skilled and thorough in his assessment, explanations and treatment but he is extremely kind and compassionate. His staff is second to none. Still miss the staff neck/jaw massages and the comfy waiting room massage chairs! Highly recommend Michigan Head & Neck Institute.

I came here with a bad ear problem that I got after abdomen surgery…read more Dr Klein knew just what to do to help me immediately I'm glad someone told me to come here

I left a one star review through Google in hopes of receiving a response from WellPointe as I had…read moreleft two voicemails previously with billing questions and not received a call back. Tim with WellPointe reached out to me the same day I did this review. Not only did he state he never received the two voicemails I left, he also looked up my name on Google and called my place of work and ask for me instead of responding to this review. I have never come across someone so unprofessional to reach out to the business I work for in regards to a personal issue. My husband took an at home test with his doctor to be referred to WellPointe. Once he met with WellPointe, they stated he needed to take another at home test to confirm his severe sleep apnea and would then receive a CPAP machine through insurance. Once the results came back confirming the previous test results, they then said he needed to do an overnight test to be eligible for a CPAP through insurance as his apnea is so severe it required overnight adjustments. At the time it felt as if we were being strung along, however with my husband's condition and this center recommended by his doctor, we continued the process. His overnight sleep study consisted of trying on each mask and then sleeping the entire night wearing the same one. 5 months later we received a bill with $534 for the in home test and $2,081 for the overnight. Insurance covered the majority of the in home test, however we owe nearly $600 toward the overnight AND insurance did not cover his CPAP. Upon speaking with Tim, he stated the additional test was due to needing to adjust the pressure of the air throughout the night and required more staffing. He repeatedly told me I clearly did not understand the process, I did not have accurate information and I was trying to get out of paying my bill. Needless to say, I would recommend choosing a center that provides accurate information up front with transparent and timely billing- this is not that center. Tim's last comment to me was he would be calling our doctor to let them know I did a review on him and that I was the type of person who left bad reviews on businesses. This is my first bad review I have done, however I made the mistake of not checking the reviews (1.5 on both Google and Yelp) and hope this will help someone make a better choice than we did.

Do yourself a favor and go somewhere else...anywhere else! Poor communication, never waited less…read morethen an hour past my appointment time. Thereu don't even bother with a sorry for the wait.

Office staff was nice, Now Dr Martin was so rude to me and there's no reason for the way he treated…read moreme... I definitely would look into a different ENT for compassionate care... These young doctors there are very rude and unprofessional and don't really care about their patients or people... Lori

Dr Martin in extremely rude uncaring & brushed my misery off I would not go here Train Martin…read moreto be a caring Dr that listens , takes time & even pretends to care or send him elsewhere I won't be back nor anyone I can advise used to be a great place I recommended

expecting professional and respectful communication, but my experience was disappointing. When I…read morereached out with questions, the response I received was defensive, dismissive, and even personal. Instead of addressing my concerns, I was told to "go somewhere else," which felt disrespectful and unprofessional. While I understand that misunderstandings happen, patient communication should always be courteous and helpful. I hope the office takes this feedback seriously and works on treating patients with respect.

This whole place is horrible! The staff is rude and does not listen to a word you say. Every time I…read morehave to talk to them, I have to start all over with why I am there. The conditions of the office are horrendous and disgusting! The wait time is horrible! I am not sure why they make appointments at this point. I only came here because my family Dr referred me. I am now changing the family Dr as well. Would not recommend if this was the only place around!!!

Wish I could give 0 stars. Be careful ladies, these people will assault you. My daughter walked in…read moreto have a simple EMG done, and was asked to take all of her clothes off and never offered a gown. What the hell is that?! I'm livid! Thanking God she had the good sense to run out of there. Unfortunately, many people would be too afraid to do that, which is why they get away with it most of the time. That disgusting nurse asked my daughter to get naked and sit on that nasty, filthy table. DO NOT go there! There's something wrong with that whole practice.

Dr Giancarlo has been super valuable to me but the OFFICE STAFF is INCREDIBLY rude, condescending,…read moreand impatient. It's actually a flabbergasting experience that leaves me shaken every time I have to interact with them. I agree with Angela P's assessment of the front desk staff.

What's with the poor reviews?!…read more Dr Rosner is TRULY the best ENT in the region even if you don't care for him or didn't have the best customer experience. I had all kinds of headaches and vertigo and no ENT could solve my issues. I was finally pointed to Dr Rosner and he examine me and said, I don't think it's your ears or sinuses. I think it's your EYES. He was right. I had astigmatism and needed a prism. He saved my life! If you have a real issue, he knows his stuff! Will forever be grateful!

This is my personal experience with Dr. Rosner (ENT in the Rochester/Troy, MI area). Over the past…read moreyear I repeatedly notified his office that my daughter was showing severe psychiatric instability while taking the Adderall he prescribed. I also informed him that she was on multiple psychiatric medications, and that her psychiatric providers expressed concern about combining stimulants with her mental-health meds. Despite several notifications and documentation from her psychiatric treatment team, I did not see any reassessment of her stimulant prescription or coordination with her mental-health providers. She is now hospitalized for the second time this year and her medication conflicts are part of what her inpatient team is addressing. I'm sharing this so other families understand how important it is to advocate strongly when someone has complex psychiatric needs.