1. Beauteco

    1. Beauteco

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    Milton Keynes, OXF

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    Beauteco

    4.0 (1 review)
    Closed 9:00 am - 8:00 pm

    By appointment only

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    14 years ago

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    Zigzag Group

    Zigzag Group

    1.0(1 review)
    0.4 mi

    I can honestly say I am shocked at my mum's experience last Saturday when she visited the Central…read moreMilton Keynes Zig Zag branch...in freezing temperatures outside, this salon did not think anything was wrong when they decided to wash my 70 year old elderly mother's hair with freezing cold water. My mum also has a neck problem, and requested the sink to be adjusted as was not correct level. When my mother advised the water was cold nothing was done. they continued to wash her hair with the cold water. Her requests for the sink to be adjusted were also ignored. My mum had to physically get up and request for help from another hair dresser because she could not take anymore.. that particular hair dresser (Terry) replied without apology that they was a problem with that particular sink and not the fault of the person who was washing my mum's hair... Seriously this is customer service at it's best - NOT - a salon operating with a faulty tap that thinks it is ok to wash an elderly person's hair with freezing cold water in the middle of winter and who choose to ignore my mum when she is advising them the water is too cold!!...When I picked up my mother after her hair cut she was shaking despite having her hair blow dried - to add insult to injury most of the hair colour was left around her face and her forehead (half of my mum's forehead smothered in dye covered up by her fringe)The stylist Louisa just cut and blow dried her hair without even attempting to remove the dye...£115 pounds paid for this level of service!! - when I complained to head office they did nothing - They advised they were aware of the issue with the tap and the person washing my mum's hair was new and young ..Does that excuse that fact that when my mum complained about the water numerous times NOTHING WAS DONE - Why use a sink with a faulty tap....??? honestly am lost for words - head office happy to operate a salon with a faulty tap ... happy to allow customer's to go home covered in hair dye .. Happy to treat a 70 year old elderly lady in this way...it's a disgrace...I would not recommend this salon to anyone...unless you want the worst experience and service that you ever had ...

    Beauteco - massage - Updated July 2026

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