Their customer service on the phone and in person is SO unprofessional. The place looks great in…read morepictures but when you walk in, it isn't.

They would rather charge you a $75 missed service fee and loose out on a potential of $900 a year!…read moreWay to go Asha for having a business model that makes customers never want to return. I was going every 8-10 weeks and I was planning on continuing to go but I had a horrible reaction to poison ivy that put me in the ER. They didn't care. They charged me anyway. Horrible service.

Ahhh.. I've been going here for years! Before every vacation and never had a problem. I would get…read moreno chip pedi, and a regular manicure... this time. 12/07/2024 I went to get a regular manicure.. he started to do gel (I don't like gel) once I noticed, I declined and stated just regular. Well he then just rushed the polish on my nails and sent me away. Later that day the polish started cracking on my nails... so now I have cracked clear polish.. I don't understand how hard it is to get a nice manicure.. especially charging 32$ for something so simple. Part of me wants to go back and get it fixed.. but I rather not. I'll find a new nail place.

This is my favorite nail place in Rockford. They are very clean- they line the pedicure tubs with…read moreplastic, use autoclaved instruments, and often wear gloves. I have diabetes and have gotten infections from other locations in Rockford- never from here. The interior is cute. They respond promptly to Facebook messages. Depending on who you get, I've had my gel nails last anywhere from 2-4 weeks without chipping at all. Massages for manicures and pedicures vary based on who is performing them and how busy they are. I would definitely recommend making an appointment. Edit: this place is really hit or miss depending on who you get. Some of the employees do not listen or understand what you may be asking for. If the owner is there she will usually set things straight, but otherwise it's a bit difficult. My last appointment took 2 hours for a pedicure and no-chip, but it was because I walked in during a super busy time. Edit 2: since I had a different person this time, the manicure didn't last as long. I got a chip after 1 week. However, the pedicure is holding up better. Trade offs I guess! ¯\_(ツ)_/¯

I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.

She's a one woman small business show. She does it all from waxes to facials! I went in for a last…read moreminute facial and it was an hour of calm bliss! I almost fell asleep. I've had a couple of eyelash extensions appointment, and facials. Her prices are great compared to others around here! If you want to treat yourself I recommend this place!

Coco Nails is great! The staff is one of a kind! Anna is amazing and takes her time with her…read moreservices. I'll be back!

I walked in to the shop to get a pedicure on a Tuesday at 1pm. Lona did a magnificent job on every…read morestep of my pedicure. My toes looked gorgeous when she was done. I highly recommend Lona if you go to Cocos for a pedicure.

Everyone there is always so nice and convulsive! We don't go there often but they know what we…read morelike! I absolutely adore it here. Highly recommended!

I am not one to comment on small issues or post negative reviews, but this place was awful. I had…read morebeen here before and had a good experience so was happy to go back. Today I had Donny and let the nail salon in tears for the first time. He was rude and rushing. My acrylic nails were all crooked so I said something when he asked, he attempted to fix them, got frustrated with me almost immediately, and told me he'd cut them and I could leave. Trust me, do not waste your time here. Just go to the other salon.