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1 year ago
I've done my whole house out in this firms plantation blinds and I have 1 faulty one in the bathroom and I've now wanted 45 weeks for them to come out to fix it!!!! So much for loyalty to their customers and customer service!!! read more
95-97 Acklam Road
Middlesbrough TS5 5HR
United Kingdom
01642 826185
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http://www.thebeautifulshuttercompany.com
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Galaxy Blinds
(2 reviews)
Well where do I start! First of all the 1st time I was booked in for the blinds to be fitted, the…read moreliving room had been made with the measurements the opposite way around. Then 4 weeks later I had a problem with the blinds fraying. I messaged them with photos and a message explaining exactly which room and slats where at fault, I have proof of these messages, but apparently I said they where all faulty! I was told I could either keep the same fabric then if I had any more problems that I could choose a different frabic as it would be a faulty batch. They choose to replace all my blind which I was grzatful for but it was the same material as I loved the colour and pattern. When they were changing them the living room didn't fit again as they cut it to the 1st measurements. Low a behold I've had problems again and they won't let me change the fabric as they first said they would if problems continued, they will only replace the faulty slats. What about being told of 2 different members of staff members about the faulty material? This is now being dismissed. I've had nothing but problems and the manager has told me 'it's down to the usage of the blinds'. So I said basically your blaming me on how I use them and his answer was yes! How on earth is it possible to use them incorrectly? I have 10 plus years experience in customer service and I would never put the phone down on a customer like he did to me. Not even a apology when I called back up. If it was me I would have said sorry I've said all I have to say, I'm going to end the call. Nope nothing he (Derek) put the phone down while I was taking. This is so unprofessional and rude. Please be very cautious if buying from this company. You get what you pay for! Cheap cheaper cheap! I will stick to Hillarys in the future. If I could have I wouldn't have even left one star.
Unfortunately this 'business' is a con, a scam - they supply you with boxed products that look…read morecomplete but when you open them up, there are parts missing. If you contact them to ask for the missing parts, they ignore you. They may be cheap, but that's because they don't care about their customers or their families. Avoid this so-called business like the plague.
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Top Notch. Second major job completed by these structural experts with the same professionlism. We…read morewere informed and advised at every stage; in detail. Hardworking, very personable and very customer focused; I can't fault them. They went above and beyond by rectifying problems from a roofer who basically done a botch job and even tried to solve a drainage problem. I can't praise Paul and his 2 sons (Dean and Chris) enough for their help in spotting some serious structural problems, and although it did cost quite a bit, it has probably saved a fortune and extra aggravation at a later date. Total jobs done and content with: New lintels throughout, new wall ties, part walls replaced, both horizontal and vertical fractures fixed and made structurally sound, guttering, fascias etc rectified. If you want a job done how it should be done get Paul and his team to do it. Read their reviews; they pride themselves on never having been called back to a job in 26 years - that speaks volumes.....
Absolutely brilliant. I'd rang yesterday and they had a carpet fitter out to measure the same day…read more Went into store today so within 24 hours of my initial call I am fully sorted and booked in. John was super helpful & he helped me find a carpet in store within my budget but still very good quality and then went above and beyond to do so when the original carpet I wanted was out of stock. Very quick turn around as carpets are booked to be fit on Tuesday, so literally 5 days from calling up they'll be down and sorted which is fantastic as I'm currently heavily pregnant and on a time limit. Nothing I asked was too much and the service was fantastic. Thank you so much.
This shop looks small from the outside, but once you have a look in, it's much bigger, and…read morestretches right back. This of course means a big range of carpets. They also do a small selection of furniture. The best thing about this shop is the friendliness and service received on getting the carpet fitted. Very fast workers, with plenty to chat about
This is part of a chain though I suspect they are franchises. They stock a reasonablle range of…read moreblinds but this is a very competitive business and their prices are a bit over the average. The rep was kind and friendly but not too knowledgeable, so I would not deal with them again.
I have always wanted these shutters in my home. it was just a case of when. I had Many quotes from…read moredifferent suppliers in the area, but once I met Derek and the team I just knew that I would use them. from start to finish, punctual, great communication, professional. They were streets ahead of the competitors. Once they arrived I was informed immediately and was told they were to be installed the very next day (now how's that for service). The team turned up, looking professional in great vans and smartly dressed uniforms. This set me at ease as I could just tell they knew what they were doing. the team did a fantastic job, all rubbish removed and the end product, JUST WOW. if you are wanting shutters or any blinds at all, you have to get Beautiful Blinds to do them.
I used this store when i moved house and got all my flooring they were very helpful and helped me…read moremeasure every roof. The quality of the carpets are great and the price tag is the same and it gets even better if you time it right for there bank holiday sales they always seem to have one. I got them to arrange the carpet fitter which was a great price and saved me a job. I would say the only thing that is expensive is the delivery of the carpets i live not even 5 minutes drive from the store and they wanted a fortune so see if you can get someone to help you get them home. All the staff were friendly and helpful.
We moved from Gloucester to a new build in Sacriston and selected Baileys. The shop staff in…read moreSpennymoor were brilliant, polite, friendly, knowledgeable and very professional. We needed the whole house fitted with curtains and blinds and Michael and Clark who came to fit them were just amazing. Both of them were so polite, friendly and professional in every way, just could not fault them. Two of the nicest people. We decided to have some more blinds fitted and again, Michael and Clark fitted them. Wouldn't hesitate to come back to Baileys and would recommend them to anyone. Geoff and Jackie
A local shop selling blinds. A decent selection, though you'll have to wait a while. Helpful staffread more
Have used this carpet store & the one next door a few times. They have a have a good selection of…read moretop notch & cheap to go carpets at reasonable prices.
Brilliant , Bob is king of the windows , they have done three houses for me and they've never let…read moreme down. UPVC doors , windows and facias and gutterings. They turn up on time and work like its going out of fashion. Friendly service by Bob who runs the company, lovely bloke who always tries to give you what you want but will advise otherwise if he thinks yr wrong
Great service, staff have extensive knowledge and were able to provide expertise advice. They are…read morevery friendly and walk you through the entire process. Definitely great value for money, I wouldn't go anywhere else for blinds.