In summary, I'm writing this review to let prospective brides know that there is a possibility the…read morestylist doing your trial won't be the same one doing your wedding day with Secret Salon, and in my experience, there was a complete lack of communication in this handoff. The stylists who did my wedding hadn't seen my trial photos at all until I showed them the day of my wedding, resulting in a look that didn't match my trial, my hair especially. Unfortunately, one of my core memories of my wedding day is the stress surrounding this experience and not feeling 100% confident in how my hair and makeup turned out. With all of the positive reviews of the Secret Salon, I didn't expect this outcome at all. I've added photos of the trial and wedding day for comparison.
I was overall satisfied with the trial, booked in June 2025 with the stylist, Jennifer. She achieved the look I wanted and we talked through tweaks to make sure the style would last through the wedding day. She took pictures of my makeup and hair so she'd have record of it, and let me know that she would be the one doing my styling on my wedding day.
On my wedding day in December 2025, the makeup artist, Samantha, arrived on time, but the hair stylist (can't remember her name) arrived late, and this contributed to the overall hair timeline of the day running late. I hadn't received any notice ahead of time that Jennifer was unavailable. When it came time for my makeup, I asked what had happened with Jennifer and that I hadn't heard there'd be a change, and the makeup artist didn't have further information other than a scheduling conflict. I then asked if she had seen my trial photos to know what I'm going for, and she hadn't and asked if I had those available. Thankfully I did and pulled those up and explained what Jennifer did at my trial and some elements we had troubleshooted.
The makeup: Generally, I appreciate Samantha's commitment to getting my makeup "right" for my wedding day, as we spent extra time at the end doing tweaks. I'll add she did a great job hiding some acne scarring as well. This review isn't about her individual performance as I certainly don't blame her for the overall lack of organization. She saw my trial photos for a total of 10 seconds before she started working on me. But objectively, my concealer wasn't color corrected underneath like the trial with Jennifer and therefore looked gray in person. Additionally, the face makeup at my trial was soft and subtle, and she had a heavier hand with bronzer than I expected. Photos blurred both of these out, but it still didn't change how I felt the day of.
The hair: At my trial, Jennifer worked with me to achieve the Hollywood waves I was looking for on my naturally straight hair. These fell out a bit through the day, but 12 hours later, I still had some waves.
I'll start by saying that my bridesmaids and myself who wore our hair down were disappointed with the hair stylist. She simply wasn't as experienced as Jennifer, and it showed in how she handled my hairstyle. Again, when I sat down with her, I asked if she had seen my trial photos and she said no so I showed them to her. I explained the nature of my hair and how it requires high heat, hairspray, etc. to achieve a curl. At multiple points through her styling my hair, she asked me how Jennifer was able to get my hair to curl as my hair wasn't holding them. She was using hairspray and the same tools that Jennifer used. This question baffled me, as I would have expected them to have communicated ahead of time, and I wasn't told in detail what Jennifer had used. The stylist tried setting my hair in curlers for a while to see if this would help, while she finished the rest of my bridesmaids' hair and finished me last. She pulled our hair so hard to curl it that our heads were yanked backwards in the chair.
When she took the curlers out and tried to curl my hair again, she said it wasn't holding the curl. But after every time she curled my hair, she was fully running her brush through the curls which knocked them out. I left with the ends of my hair curled, nowhere near Hollywood waves.
When I got to the venue 15 minutes away, some of these curls were already coming undone. I asked my bridesmaid to bring a curling iron to the bridal suite, and they re-curled my hair. All the curls that they did, stayed. My hair did not look as polished and professional as my trial, and as I look back on my wedding day photos, I dislike any from the back because of this. I purposely pushed all my hair behind my shoulders in formal photos so the mismatched curled ends weren't visible.
I write this review because the mismanagement was entirely preventable. It wouldn't have taken much effort to email me letting me know of the scheduling change. I'd have happily taken it upon myself to share my trial photos and notes with the new stylists. Since there are very few negative reviews of Secret Salon, I felt obligated to share my experience here.