Kylie, Customer Support, Cleveland, Tn store. When looking…read morefor a particular boot Kylie went to great length to find it at another location and assisted me further by having them ship it to my local store for pick-up Which saved me much time and expense. She then contacted the local store and gave them heads up to be aware. Thank you, Kylie for going beyond & above serving with a fantastic attitude many happy customers! Pat & Glenn Wilson

A lady by the name of Sarah Woodbury waited on me and made my shopping experience very pleasant,…read moreshe was so nice and helpful. I bought the Merrell WM Speed Strike 2 Mid boots and two pair of socks plus some insoles. I am so Thankful for her help and kindness.

They spoke to me right when I entered the store. It's a nice little sports store as they have…read moreplenty of footballs and basketballs. They also have shoes, jerseys, helmets. You can easily find someone to help you because they have someone watching you as you come in.

Typical mall sportinggoods store. Good selection and so far plenty of help in the shoe section to…read moretry out pairs of shoes.

Good Selection & Reasonable Prices. Usually can always find what I need want or are looking for…read more However there are usually not any employees out in the store to assist you.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

I purchased rock climbing gear from here. The employees were super knowledgeable and helpful. They…read morealso have a dog named Tucker that walks around the store. He is super sweet!

Just opened, this is a small town version of the store but still a good selection of top outdoor…read morebrands. Cleveland does not have many places like this so a great addition for those needing outdoor gear and clothing. Staff here was very friendly and helpful in finding what you need. Not sure how long, but 15% off checking in on Yelp helps. From sleeping bags, hammocks, shoes and coolers. Plenty to keep you busy here.

Terrible service and confusing BOGO policy. The sings clearly say get a second pair or equal or…read morelesser value but the store does not honor that. You must get a non BOGO pair that is more expensive that the BOGO marked pair. It gets very confusing.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

The ladies working here buzz and hum while getting things done at the shop. It's fun and…read moreinfectious! All of them are about mom's age and specialize in helping ladies close to mom's age find the perfect outfit for any occasion. Almost all the brands are certainly for older women and so are the price points. The original tag of $160 even at 50-75% off doesn't sway me. There are some last chance shoes for sale in the back for $10 and there's an assortment of Brighton if you love that. And then I discovered the more youthful collections displayed toward the front. DANGEROUSLY CUTE STUFF!!! Actually, there were some dresses and tops that were UNLIKE OTHER TRENDS YOU SEE at big box stores. High five for choosing some RACY brands from Los Angeles. I'm talking CORSET-lacing on the back of your blouse, daring hemlines, transparent LACE on your dress, EYE-POPPING trim, BOLD colors ...everything that shamelessly say I'm ALL GIRL. Hahaha..I totally loved it. I'm so lucky that my wallet exercised restraint. But then consider the ladies in here....they are a real hoot! You would think we're all hanging out in your bedroom dancing and singing to music while trying on dresses and primping your hair and makeup. You just know they dolled up in a leather mini-skirt back in the day...

I was curious why the place was dead when I arrived and quicky learned when the blonde working…read morethere implied item I was seeking was out of my price range. Bad mistake in retail! Granted I didnt show up in an armani suit but didnt look broke either. Maybe if you walk in the door with your nose in the air youll receive better service? Ill take my $ elsewhere. Ladies "italian" wallets were ugly anyhow.