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    Becton Law Firm, P.C

    3.7 (3 reviews)
    Open 9:00 am - 5:00 pm

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    Merritt, Webb, Wilson & Caruso

    Merritt, Webb, Wilson & Caruso

    2.5
    (18 reviews)

    I am writing to express my disappointment with the service I received from Merritt Attorney…read more On June 22, I initially spoke with Attorney Justin regarding my leasing issue. He was professional, courteous, and willing to assist me in resolving my concerns. Later, I called back and spoke with another attorney, who advised me that North Carolina does not have an implied law of quiet enjoyment for tenants. Wanting a second opinion, I called again and spoke with another representative. Unfortunately, my experience during that call was unacceptable. The representative was rude, raised her voice at me, and spoke to me in an unprofessional manner. I informed her that I wished to end the call because of the way I was being treated. As a paying member, I expected to be treated with respect, regardless of the legal advice being provided. While I understand that attorneys may have different opinions, there is no excuse for speaking to a client disrespectfully. Based on this experience, I am seriously considering canceling my membership. My first experience with your firm has left me very disappointed, and I would not feel comfortable recommending your services to others unless client service improves. I would appreciate it if this complaint could be reviewed and addressed.

    I understand that LegalShield provides limited, low-cost legal services and does not guarantee…read moreoutcomes. No legal office does that. I'm very disappointed with the level of attorney support I received from Merritt, Webb, Wilson & Caruso regarding a recent credit card dispute with Merrick Bank. I requested help from Legal Shield on April 9th and received a same-day response (they do consistently respond quickly). After that, the communication was poor. They force you to use their app to submit questions. However, they ignored questions (including simple follow-ups) submitted through the app. Merritt, Webb sent a complaint letter on my behalf on April 19th. I received a copy of the response set to them by Merrick Bank on June 9th. They made no comment about the ridiculousness of this response. All of Merrick Bank's correspondence, including this final response, was from its customer service, NOT their attorney or the bank's legal department. Merrick Bank simply attached a copy of my last (and current) payment and said nothing about my complaint. You would think Merrit, Webb, because of professional pride would react to being ignored by the opposite attorney. Now I'm not sure if anybody is reading these responses! Legal Shield does not provide advocacy or legal advice. even on a basic level. Of course, we can't expect a long Interaction time for this low fee. But we do hope they'll be willing to put forth a little effort to earn our business. In every instance in which I used Merritt, Webb, I had to send them legal addresses. They didn't put in the effort to even do this. They send you several "assessment surveys" after your case is closed. I used to respond to them to improve services. I finally realized these are clever attempts to get positive reviews and had nothing to do with inquiring about the "service" you received. Bottom line, there is apparently no one looking at the quality and scope of their services. Prospective members should understand that, where legal disputes are concerned, their support is limited to sending a letter on your behalf and forwarding you WHATEVER response is received, period. All the effort and time I spent sending Legal Shield copies of materials and documents were for nothing. Most Legal Shield members don't expect to receive concierge or retainer services (which are much more expensive). However, each client still deserves a degree of professionalism and care. I have had mixed responses, including one good response to their letter in my 8-or-so years of membership. But this last experience was the final straw since it was so flagrantly trifling. I'm filing a complaint with the corporate office and other entities, like the Better Business Bureau (if the BBB is still valid). This may or may not get someone's attention. These companies are counting on people just dropping things. It is a hassle and time-consuming to speak up and write reviews. But each of us can do our part to make the world a little better by speaking the truth.

    Becton Law Firm, P.C - personal_injury - Updated August 2026

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