I wanted to update my review to take in to account a recent experience using the bridal registry. My fiance and I have a lot of quality stuff - a full Wusthof knife set, Le Creuset cookware, Crate & Barrel plates and flatware. Good, quality stuff that matches. We really just wanted to go in, grab the gun, and register for some stuff we didn't have.
Apparently, it's not that easy. 2.5 hours later, we finally left the place. We had not completely finished what we came to register for, but we were so irritated and exhausted being in the store for more than twice as long as we planned that we just wanted to get out and get on with our day.
We were sat down in a little side room and made to look through endless pages of china that we didn't want, glassware that we didn't want, etc. We kept hinting that we were happy with what we wanted, but the sales associate wouldn't buy it - we HAD to register for this fancy, expensive china. Nevermind that prices aren't listed so you have no idea how much this stuff costs until you get the printout or check online. Not getting the hint, we finally had to forcefully, and somewhat rudely (which is not how we operate normally), say "we don't want any of this" before they would let us go out to the main floor with the gun. Even then, we were followed and pointed to what we should register for, not necessarily what we wanted to register for.
All in all, the time spent here was not fun, and my fiance and I both left angry at what should have been a fun and enjoyable experience. I understand they are a for-profit company, but they seemed to care little about what we actually wanted...they only wanted to make sure we went after the stuff that would bring the company the most money, even if it was lower quality than what we explained we had at home.
We also registered at Crate & Barrel where the experience was delightful and highly recommended (I'll update my Crate & Barrel review next to reflect this). BB&B could learn from them. Add to this the fact that Homegoods, just down the street, is superior in terms of general around-the-house type stuff, and I have little need or desire to return to this or any BB&B. read more