I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

Everything about my first visit to The Skin Care Studio for a facial gets 5 stars! The studio is…read morecharming and inviting and the skin care specialist, Gloria was very professional. She met with me for a consultation to address my concerns, goals and propose options to help my skin look it's very best. My facial was amazingly soothing, more than relaxing, and resulted in a cleaner, brighter and hydrated complexion. I feel like I'm still glowing a day later! This was a real treat for me that I can't wait to repeat.

I've been coming regularly here for a couple months now. The owner is so knowledgeable and…read morefriendly! The facility is clean. The equipment is high end, it isn't cheap. I initially started going for red light therapy and cryotherapy for an injury but keep coming back for all the other benefits. Overall my health feels better after starting to go here. Immunity is better, overall inflammation is down. I highly recommend coming here, you won't be disappointed.

I highly recommend it. The owner is very kind and knowledgeable. The place is beautiful with brand…read morenew high end equipment and the cost is very reasonable. They offer some procedures which you can't find in any other places in Cleveland area

I had the opportunity to tour Chagrin Valley Soap & Salve factory last week. Tours are not…read morefrequently offered, I was able to get a tour with a group. I was genuinely impressed by the entire experience. From the moment I stepped inside, I could see how much care and attention to detail goes into every step of the production process. A lot of the production is impressively hand operated. The factory was pristine. I was struck by the precision and use of real herbs behind the scenes. It was clear that quality control was a top priority, and it was fascinating to learn about the rigorous testing products undergo to ensure they meet high standards. The tour itself was incredibly informative, and I gained a deeper understanding of the science and care behind the skincare products. I was impressed that the brand wanted to deliver fresh products to the customers. Overall, the experience left me more confident in the brand's commitment to quality, sustainability, and innovation. This location has a retail store. The store is open to all. It is a small shelf in the lobby but it is full of various products for men, women, babies, and pets. Some products I have never seen before (like shower lotion bar and herbal detangler wash). There's everything from self-care to outdoor adventures. I purchased Cocoa Whip Hair Butter, Cocoa Butter Body Butter, Cocoa Shea Shower Lotion Bar, and Chocolate/Honey Soap. While I went for basic scents, there are so many scents available. So far I only used Cocoa Butter Body Butter, and love it. I can't wait to use shower lotion bar during a sauna visit. I can't wait to continue using their products, knowing the care that goes into making them. Parking is available onsite. You have to find the doorbell at this location in order to enter and shop at the store.

I used to like their soaps but they are too expensive for what they are and their use of the USPS…read morefor shipping means that my items took more than ten days to arrive. I also wasnt aware their location in Chagrin Falls (I guess it is their HQ) was not open to the public despite google saying it was. I drove 1800 miles from Texas to visit Chagrin and wanted to stop by this place. Would have been nice to know it wasnt open at all before driving over there. I now shop for soaps online at Herbaria or visit local handmade soap stores. Quality is just as good if not better and I dont have to wait an eternity for shipment.

I received the microdermabrasion facial and it was amazing! It was more than just a facial. It was…read morea mind body soul facial. My skin looks feels amazing after the treatments. Smoothed out my wrinkles and face is glowing!! Ashley was very good, detailed, kind and professional. Would recommend her! She explained each step and the products she was using and why. She knew what my skin needed. I tried a little bit of everything-the face mask and peel and face massage and the ultrasound on my face. The place was very clean and welcoming. Great energy. I'm so happy I found a place that uses only organic products free from chemicals and naughty ingredients. Support local! Going back in a month! THANK YOU Ashley

Highly recommend for professionalism & an overall amazing experience! My friends and I used Simply…read moreShe Studio for an "In Home Spa Party" for hydrafacials & dermaplanes. The party was so fun & relaxing & we are already planning on booking them again for next year's girls spa day

We had the BEST experience with the ladies from Simply She. One of my girlfriends hosted a girls…read morenight at her house and Simply She did an at-home spa night. They brought the full set up with the beds for our facials and we drank wine and hung out in our PJs! Totally professional and one such a unique experience to have it at home!! 10/10 recommend!

My first visit was great, The owner is very personable and Accommodating. I would definitely go…read moreback.

I entertaining package somewhere else and I went tanning there for the whole summer long and barely…read morehad a tan I went to TNT on Arlington ridge and the first day you could tell a big difference that place is great and the people are awesome!!!!

Love all the options and package prices. My daughter loves the place and all of the products they…read moresell. Comfortable environment and amazing staff