5 star service!!…read more Visiting a new city is always stressful. You have to pick a hotel, find your way to the place, and on top of this you have to do this blindly, not knowing the city. Thanks to the yelpers, I found Motor City Limo and called them 3 months prior to the trip to book the transfer to/ from the airport / hotel. A few days prior to the trip I get a confirmation email, and then on the day of the trip I get an email reminding me of my pick up. The only down part is, if you don't have access to email, you would not get this reminder. As I landed I got an email telling me my driver was on the way and a photo of Anton. Then I got a text message telling me he's at the Coffee Bean with an iPad sign. Total communication .. love it! He was so easy to find, and we had no communication problem. Anton was a great driver and guide. Our SUV was warm and he even gave us bottled water to sip on. Chatty but not overly chatty, and gave us tips on what to do in Detroit. I asked Motor City to allow me to tip the driver with cash, and I gave Anton a very generous tip for a job well done. On the day of our return we had "GG" and she was excellent as well. Bright and early at 7 am on as Sunday, she was chipper and friendly. She grew up in Detroit and told us how things have changed in the new Detroit revival. Just like our arrival, Motor City gave me plenty of confirmations and notifications, so I did not stress if my reservation would be there or not. Thumbs up to Motor City, and to Karen the gal I spoke to on the phone. Emailed me within hours, and they never close. Excellent, and recommend them!

Motor city limousine literally stood us up on our wedding day. We made our reservations over a year…read morein advance, followed up a few weeks before to make sure everything was in order, paid the balance due the week before the event, and then the day of... they were a no show. I received a frantic call from my bride standing in front of the hotel where she was supposed to meet the shuttle to take her and the bridal party to the venue and there was no shuttle. I called dispatch in a panic and they didn't have an answer for where vehicle was. They said the driver had left on time an hour prior but was now MIA. The 30-person shuttle we had booked for 10 hours of transfer service never showed up. They eventually sent a small SUV ~6 hours after our service was scheduled to start, but that didn't help much. Rather than enjoying our wedding day, I spent the afternoon and evening trying to coordinate rides for grandparents, family members and other guests from the hotel to the venue and then back to the hotel at the end of the night. MCL has since refunded my money but that doesn't begin to compensate for the chaos they caused. I would not recommend this service for anyone planning a wedding.